The lady told me she was going to fix her mistake on Friday and my scrubs would be ready today. I came around 6 pm and lo and behold, my scrubs are not ready. She says her son is still working on it and it would be ready by 6:45 pm. I ask her how come she couldn’t call and let me know it is not ready. She says, «I was busy, I forgot.» Really!?! If you screwed up the first time, wouldn’t you want to do some service recovery? Apparently not at Kevin’s cleaners. They do not care about their customers. I will not be suprised if it won’t be ready tomorrow. I just want my scrubs back so I can be done with this nightmare of dealing with them. So frustrating!
Kathleen V.
Évaluation du lieu : 2 Irvine, CA
Based upon their profile I drove out expecting same day service(not common in this area so I drove about 15 minutes away). Profile is wrong, it is 9am and I was told no same day service but if I had dropped it off yesterday I could have had it today. Thanks, that doesn’t help me get my skirt cleaned before my flight tomorrow. Had the profile been right I would have gotten up earlier and just driven to Irvine where I know I could have gotten same day done and am now too late. Only reason I gave them two stars instead of one is because I accept some responsibility for not calling to check before getting in my car to drive 30 minutes round trip.
Steven C.
Évaluation du lieu : 5 Corona, CA
Super friendly staff and great prices not to mention my clothes came out awesome and quick. Highly recommended if you happen to need dry cleaning in the area.
Stef H.
Évaluation du lieu : 2 Morongo Valley, CA
A week ago I came by to drop off a quilt that had to be dry cleaned, she gave me a quote of $ 25. OK. Then I had a simple Ann Taylor Loft top that she gave me a quote of $ 4, I said too expensive, she dropped down to $ 3.50 sort of like bargining in Tiajuana. A week late, top was ready, quilt… they couldn’t find, then said it would be a 2 more days… Today, I came by and unfortunately, it will be another day because they’re still cleaning it, why didn’t they call me so I wouldn’t waste my time driving down. I complained to the clerk and she apologized. Not her fault, it’s management. Please call your customers so they don’t waste a trip down to your store when something’s not ready.