Buyer beware! Not even loyalty counts to the owner of this store. I faithfully purchased clip in hair extensions twice a month(and two wigs) over the last 18 months. I am Caucasian and Jamie, the owner, knows that I purchase clip in extensions only. The last time I purchased, I trusted that what she recommended was the product I always buy. However, upon opening the hair, I discovered it was one long piece of hair rather than my usual clip ins. I did not pick this item out, the owner handed it to me and said it was better hair. I trusted her. I went back two days later to exchange the hair, assuming we would all get a good laugh at the mix-up. This is not at all what happened. Despite being a faithful customer and purchasing $ 70 worth of hair twice a month for more than a year, she and her employees refused to take responsibility for recommending the wrong item. Rather than exchange a product(with original packaging and receipt) that I cannot and did not use, they lost a customer for life. I have spent more than $ 1500 in this store and they know me well. I trusted Jamie, the owner, until she decided that her error was my responsibility. Shame on you, Beauty Galaxy, for not treating customers the way you expect to be treated. I felt cheated. I am not only out monetarily, but I thought I was a valued customer. I was honestly hurt by the way I was treated. I thought we had developed a strong consumer relationship over the course of 18 months. This store does not care about its customers. I am happy to take my business elsewhere, but felt it my duty to inform unsuspecting consumers of the callousness of the owners of this store. There are other options. I implore you to choose more wisely than I did.
