Floodmasters, LLC

Recommended by my plumber after a leak. This company is terrible they lack professionalism. Be weary of using their services they left my house in an unsafe condition and now my contractor is fixing their mistakes. They missed appointments and were not at all a joy to work with. Stay away!

Floodmasters was recommended to us by a plumbing company that was assisting us with a plumbing leak that caused extensive water damage to our first floor. We are very disappointed with the service we received from Floodmasters– Norcross and would not recommend anyone to use them for services. We were never provided any documents or reports regarding the mitigation process and once the equipment was in place, the communication and follow up with us as well as with our insurance company was terrible. We had to keep calling the office to ask who and when someone would come check on the drying process and equipment along with next steps. It has not been a good experience. They also blew out one of our electrical sockets with their equipment which they still have not corrected to date, but instead received a call from the office manager regarding when they can expect to receive the second half of the deductible payment when they hadn’t even submitted the necessary documentation/​invoice to our insurance company timely. They also quoted one price to our insurance company but eventually submitted the invoice for double the price for mitigation services. We would never use this company again. The bright side is that we have found a restoration company to complete our rebuild and they are showing us how this process SHOULD be handled.

Floodmasters is alleged to have recently been caught dumping refuse in Atlanta into a Sugar Creek tributary at Alder Court & Paxon in Kirkwood.

Please DO NOT USE Floodmasters LLC of Norcross for your residences.
They were captured on film yesterday illegally dumping into a Sugar Creek tributary at Alder Court & Paxon in Kirkwood.
This will not be tolerated. I have contacted the local news about this and you can guarantee that people will know about this.