DoubleTree By Hilton Norfolk Airport

Definitely not the best of the best when it comes to Hilton properties. It’s old and dated. Most of the staff is nice with the occasional person working that doesn’t like their job. The gym is terrible. Gray walls with stains, the equipment doesn’t work correctly and its dirty. Lost power in only my room while getting ready in the morning, staff wasn’t sure why. But on the bright side… You get a stale cookie on check in!

I stayed at this hotel for 5 nights for a conference and sadly must say I would not return. The biggest positive of this hotel is the staff. From the folks at the front desk to the management they were all happy, positive, and went out of their way to help you & address problems. However, the staff can only do as much as they can with what they are given.
This hotel has a serious mildew/​mold issue. The rooms on the wing which faces Rt. 13/​Princess Anne, smell terribly of mold, as do the hallways. This was an issue I experienced along with colleagues in different rooms. I got sick from it and needed to be relocated to the other wing (with allergy and sinus meds). Many of my colleagues had similar issues. Be careful if you are allergic to mold/​mildew and ask for a room on the Military Road wing. Additionally, the smell in the bathrooms near the hotel lobby/​restaurant is terrible, like a sewer. On top of the smells, there isn’t much comfort or consistency in the A/​C. One day the ballrooms are hot, the next freezing. Additionally, the lack of elevators or steps was tough with such a big group (hotel being sold out). Finally, there was a 2×4 holding up my sink, that was properly labeled «sink». Come on Hilton, you can do better than this.
I hope Hilton seriously invests some money in this property before someone gets really sick. The fabulous employees there deserve more than this to call as their workplace.

So I booked this hotel prior to reading the reviews. Let me start by saying I have been a Hilton Diamond member for 8+ years so I’ve seen my fair share of properties. After booking and before arriving, I read the reviews and became terrified. I actually changed my hotel twice before finally sticking with this one. Overall not bad. Definitely not the best property that I’ve stayed at but definitely far from the worst. This one has been around for awhile and you can see the age if you compare it to the newest Hilton properties. I didn’t take advantage of the amenities like the pool and the workout room here so I can’t speak to that. I can say that my room was very comfortable and clean. Housekeeping and staff were very friendly. And the breakfast surpassed my expectations. It’s at a Max and Erma’s restaurant connected to the hotel. The room was spacious and the temperature was perfect. I like a really cold room after returning from the summer heat. I will say the the blackout curtains were not the best. They left a slight glow in the room but that’s not a deal breaker for me. All in all, I would stay here again when I’m in the area.

We were required to stay at various local hotels for the Junior Olympics and we decided to stay here. After booking, I read the Unilocal reviews and became panicked. The people in the hotel were pleasant and helpful. The hotel needs some TLC. The AC in the halls can’t keep up with the heat. The rooms are decent. Only one elevator worked. Overall, I had an OK experience, but I have definitely had better.

This place is tired… So much potential, but no. Won’t stay here again.
PROS
–Close to the airport. Under 10 minute drive.
–Good WiFi, free if you’re a HHonors member.
–Mattress was comfortable.
–The warm cookies they give you upon check-​in, or anytime you ask, really.
–Due to an airline cancellation, one of our guests wasn’t able to make it the first night. Despite the last minute notice, the hotel refunded the full night. That was nice.
CONS
–Run-​down look and feel. Musty smell.
–Bathroom was dirty. We found dark hairs all over our bathroom upon arrival, and a weird substance in the toilet — looked like a dissolved pill, or Snus pack. Very weird.
–Max & Erma’s restaurant is mediocre at best. My food tasted like it was made 3 days prior and microwaved. The breakfast buffet is confusing, beware! One cost of $ 13.50, no matter what you get. My 86 year old grandmother got a bowl of granola and milk from the buffet, only ate half, and they charged her (despite us being like, «c’mon, you can see she only ate that much) the full buffet price. She should have ordered a la carte, but they should also explain it better. You just kinda walk in and see the buffet and have at it… you see the price when you get your bill.
–Bad pillows.
–Our towels were never replaced, nor was the room cleaned. All the maid service did was make the bed.
–The phones (we had 3 rooms) rang ALL day and night. Must have been a phone issue, but the front desk didn’t seem to care. Room phone would ring until you answer it, then it’s just a crackling. Sent a «technician» to «repair» the phones, still did it. We had to keep our phones unplugged the whole time.
–Hotel allows dogs, which is fine if you have a dog, but beware of barking dogs all night…
As an HHonors member, and frequent, loyal Hilton guest, I am disappointed in this brand now b/​c of this particular hotel. Management, get your act together!

This hotel needs a complete renovation. The air-​conditioning doesn’t function properly in most of the hotel, there are active water leaks spread through out the hallways, the air is incredibly humid inside, they are understaffed, and overall the hotel is very dingy in appearance. The room itself is ok, it wasn’t dirty and the layout was standard. Max and Erma’s restaurant downstairs is reasonably priced and has a great bartender (Joe). The room service was awful. The food isn’t fresh and it takes up to an hour. The gym looks like a prison cell, cardio machines face the wall and there are no windows. I’m surprised this place gets to pass as part of the DoubleTree brand. If you are looking to stay in a Hilton brand do not stay here.

One of the worst places I’ve stayed at. The décor is stuck in the 70’s. The finishing is done unprofessionally. We also has a bad experience with our room. We reported that the ac was not working correctly, twice. The maintenance person came up and looked at the ac unit and didn’t fix the issue. His response was to call the front desk if it didn’t fix the problems. We contacted the front desk and they were unwilling to help out, other than to down grade our current accommodations. I recommend you steer clear of this place. Way over priced! Hilton was supposed to be quality, I guess not all of them!

The staff was wonderful but the facility is not up to Hilton or Double Tree standards. The staff helped with any problem presented when they were made aware of it.
We checked in around 1 am. I requested a feather free room more than 24 hours in advanced and selected the room thru hilton honors reward check in. My room had feathers. There was also a mildew smell in the room. When I went to turn the ac temperature down, the ac shut off. It was broken. I called the front desk. Polyester pillows were brought to the room and the manager arrived. We were given a new room. That room also had the must/​mildew smell. The next day the feather pillows and feather blankets were replaced.
The hotel building’s ac was also not working well or having obvious issues. The restaurant was hot. The elevator to room path was also in convenient.
The warm cookies at the front desk were delicious.

Not impressed. It appears that they simply slapped a couple sheets of wallpaper up and laid some carpet down to change the appearance to that of a DoubleTree. As a loyal Diamond member I came away disappointed. The two people at the front desk were nice at check in, but the hotel itself and Diamond benefits were lacking. It starts with the parking situation — not convenient to entrances and unless I missed it I did not notice any Diamond parking. Also, at most DoubleTree properties Diamond members will receive a free full breakfast (at least the many that I have stayed in), but here it was only a complimentary continental setup that you could pay an upgrade from. Hallways were hot and the rooms did not cool well. Bathroom was cramped and there was a lot of hair and some type of bug in the shower. The DoubleTree at the convention center is MUCH better as well as the Hampton Inn right next door.

This hotel has much to be desired. As mentioned, the rooms are very unkept. My room had water stains throughout the ceiling. The wall paper was peeling from every corner. This location was not deserving of the Hilton brand.

This was my first time staying at Double Tree. It was my wife, 3 kids, my little dog and me. We were all pleased with the cleanliness of the entire property. They really did a great job with their décor choices. This stay only gets a 4 for a few reasons. The room was on the small side, bath room mainly. No laundry on site, had to cross the parking lot to the Hampton Inn for that. Breakfast wasn’t included, but cost too much for nothing special. Have to admit the service was super great, very helpful staff nothing but professionals here. Kids had a blast in both pools and there’s more than enough acreage for the pets to run too. I would have included pics but the kids went crazy the moment the door was open. Hope this helped, we would stay here again only 20 mins to VA beach boardwalk and the price was right!

Spent a night here traveling for business. Front desk staff was incredibly friendly and nice at my arrival. They gave me a warm chocolate chip cookie at check in which was a nice touch. As a Hilton Honors member they also give a couple of bottles of water.
The bed is so incredibly comfortable — the sheets are clean and fresh. I love that they have mini fridges in the room — I travel often for work and it’s important to me that hotel rooms have fridges for food/​drinks. My only complaints are that the WiFi and the TV have both been incredibly spotty. The WiFi keeps cutting out and the football game I“m watching keeps flickering on and off. I’m willing to guess this isn’t normal, but it’s frustrating for sure. I’d probably stay here again — I will probably check out the Hilton Garden Inn or Hampton Inn just to see how they compare next time I’m in town for business.
Edit: the WiFi and TV are horrendous. They keep cutting out every few minutes.
Update. I stayed at the Hampton Inn right beside this hotel the other week. I recommend staying there over the Doubletree (especially for you Hilton Honors members). It’s definitely a newer Hampton Inn and is so much better than the Doubletree.

I am usually a fan of Double Tree Hotels by Hilton. This Hilton Hotel just did not do it for me. Some wise man or woman once said, «you get what you pay for.» Maybe that’s what happened as the rates here are cheap, but so are all the hotels in this area. So what is this place’s excuse?
I came here with a work group to do an overnight study. After getting back into the hotel at around 4am, we agreed that we would all sleep in. our attempts failed as the maids had a very loud gossip power session at 10am. No one in my 7 team group was able to get a long sleep. Most hotels have some tables or some sort of area to sit down and work, but not this place. When asking the front desk, we received an attitude and a «just go into the restaurant.» Here we were, a group of people in a restaurant with computers and not eating. I would also like to mention that the heat is ridiculous in the restaurant. I had to get out and leave the building because of the heat. I could not comfortably work or sleep in this hotel.
If my complaints on comfort aren’t enough to turn you off, maybe ants in my hotel room are. No joke, there were ants all in my fridge. Not to mention the random smoke smell in rooms. I don’t think I have ever been so disappointed in a Hilton Double Tree Hotel.
2 days later, the wifi keeps on going out and my AC in my room doesn’t work. I’m so over this place.

The pictures make it look better than it is. Typical US airport hotel.
Doubletrees used to be nice hotels. In the Hilton chain they are utility only.
Their restaurant is a Max and Erma’s, a restaurant chain that is losing franchises. Food is just OK… burgers and such.
Bed was comfortable. Walls are paper-​thin. I could hear every sound from the occupied room next door. Television was frustrating. Channel changes took 10 seconds between remote press and channel change. TV checkout failed.
Bathroom had assorted colored hairs EVERYWHERE. I felt dirty after showering.
When my flight was canceled, I selected the higher-​priced hotel in the area thinking you get what you pay for… One of the other choices in the area must be better, and is definitely cheaper.

This did not go well. As a LOYAL diamond member im thinking this was the worst hotel I’ve been to in years. Room smelled… Just odd. Room service destroyed my dinner. They were out of all deserts. Heaters in the hallway were creating more smoke then heat. Just not up to hilton standards.

Holy crap. Not at all what this place used to be when I stayed here years ago. I was trapped in Norfolk due to a mechanical failure on my plane. I had checked out of the Homewood Suites at Hilton Greenbrier that morning and going to meet with my team that day. I had scheduled a later flight out so that I could spend the whole day working and when I got to the airport was met with the news that the flight was canceled. The airline put me up at this hotel for the night. Man, just getting there was a chore and getting checked in was even longer. Never had such a long wait with such a short line. The other problem I had was being a captive audience. No car, and nothing close by this hotel to eat except for the restaurant off of the lobby. I was equally unimpressed by that place but that’s a different review altogether.
After staying at the Homewood, this place was a dismal disappointment. I wouldn’t have paid to stay at this hotel and will shy away from it next time I am in Norfolk. Do yourself a favor, go across the parking lot to the other hotel or across town to Homewood Suites and by no means let an airline put you up in this dump.

The quick and dirty: Unfriendly and sarcastic front desk staff. Bug infestation.
I travel for work every week for 4 – 5 nights and have stayed in a number of hotels in the Norfolk/​Virginia Beach area. This was the absolute worse hotel experience I’ve ever had. I stayed here in July 2014 and had to switch between 3 different rooms all in the course of ONE night. Upon check in, I noticed there was a dead cockroach on my carpet underneath the dresser. I didn’t think too much of it and kept my room. However, upon entering my room during the 3^rd night, I found a live cockroach scuttering on my bedspread (picture attached). Startled and disgusted, I immediately packed my bags and went down to the front desk to change rooms. I told the lady at the hotel desk about the bug and its traversing over my bed and she replied while laughing sarcastically, «Oh geez, a cockroach! And you hear that (as she nudged her coworker) it’s scuttling!» She offered no apology as she assigned me to a room on the 1^st floor. I did a quick sweep of this new room to ensure that it was cockroach-​free and then settled into bed. Right as I’m about to turn the lights off, I notice a small ant crawling onto my bed from the headboard. Then after further examination, I noticed 4 more ants crawling on my pillows. Fed up, I packed my bags once more and headed back to the front desk. The lady at the front desk assigned me then assigned me a 3^rd room and while doing so, she finally apologized with the excuse that the hotel had undergone a recent renovation and the bug problem was something they could not fix. I spent the rest of my visit in the 3^rd room which had no apparent instances of visible bugs crawling around. But I’ve never been back since as even the hotel staff acknowledged the bug problem and took no action to resolve the issue.
I’ve been staying at the Residence Inn on North Military Highway across the street from the DoubleTree ever since the horrible DoubleTree incident. I’ve had a stellar experience there as the rooms are immacuately cleaned, the hotel staff are genuinely nice and pleasant to talk too — they go the extra mile to keep you happy and comfortable. They also provide free breakfast every morning along with free dinners Monday and Wednesday evenings. If you’re looking for a place to stay in the Norfolk area, definitely check out the Residence Inn, it’s been my second home and I promise you’ll feel the same way once you try them out!

Ok, so you might be thinking, «What’s wrong with this kid leaving a one star for a Hilton hotel?»
Well, the answer is simple.
1) Little to no internet connection the ENTIRE week I was there.
2) The hot tub was completely out of service.
3) Incompetent service when made aware.
I even called the internet customer service who told me the internet was ‘pinging.’ Well, duh dingus. Of course it is. I couldn’t even listen to Pandora at night to sleep through the noise. I had to play the same song over and over again by Boards of Canada, ruined to me now, forever.
The speed runs less than 2 Mbps and I spent 80−90% of the time trying to regain network connection to the point of screaming inside, giving up, and using my phone to carry me through.
This hotel wrecked my phone’s data plan for the month, stressing me out about it and nearly costing me an overage charge.
The front desk refused (by negligence) to address the hot tub issue. They pretended like it was normal for the thing to be broken all week and that they didn’t owe me an explanation and got an attitude with me when I finally got mad with them about it, going on day 3 or 4 of being ignored.
I got an excellent deal on Priceline but for a Hilton hotel, they REALLY dropped the ball and I would have gladly paid another $ 20 a night for an excellent stay or even a reasonable one.
I made corporate aware of this issue, receiving a reply from England, saying ‘we’ll address it, sir.’
I don’t know if they actually did but I would be wary of staying at this hotel. I wouldn’t recommend it to you. It would be much better for you to try another ‘3 star’ location nearby.
I’ve stayed at Hilton hotels in various cities: Doubletree Tallahassee, Doubletree Suites Tampa, Hilton Garden Inn New Orleans and Hilton Houston Texas.
This location is the worst. I really feel sorry, especially for the military personnel, who deserve much, much better.

This location is minutes from the airport and near restaurants, grocery stores, and shopping. Another plus of this place is that they do provide an in-​room fridge for free.
This location use to be a regular Hilton but became a Doubletree earlier this year. The hotel was also remodeled but I believe that is complete now.
I was hoping that the remodeling would bring around a better hotel but it has not. This is one of the nicer hotels near the airport so found myself giving them the benefit of the doubt during my stays.
I’ve encountered things such as finding garbage under the bed (when checking for bedbugs), a used condom under my bed, huge ant problem, and paper thin walls. After experiencing week after week of issues I finally gave up and found a new place.
The service can be hit or miss. Some days I get someone really good who is happy, other times I get someone cranky who makes me feel like I am wasting their time. There is one person, an elderly lady (who I think is the owner). Every time I am there at the front desk needing help she has to tell everyone she doesn’t know how to use the computer. If you don’t know how to use the computer then maybe you shouldn’t be near them. It is incredibly annoying.
Also, the perks for Hilton Honors members are different depending on the person. For instance, I am a gold member and sometimes I have received a voucher for a free drink and appetizer at their on-​site restaurant. Other times, I don’t. I do not understand at all.

I stayed at the Doubletree with my husband for four nights when we were in town for a dear friend’s wedding. The room was clean and spacious, and the bed and linens were insanely comfortable. The air conditioning worked very well; I do like sleeping in a veritable ice box. I slept like a comatose person each night that we were there.
One thing I would like to note with regard to the room amenities is that the mini-​fridge did not seem very powerful. We kept some Coke and some bottled water in there, and while the fridge did cool them down, they were by no means cold. If you are only planning on using the fridge as a glorified cooler it should be fine, but I would advise against storing anything that needs to be chilled for food safety reasons.
The service at this location was fantastic. The front desk staff were always friendly (okay, the warm cookies at check-​in help), and the cleaning staff kept our room in tip-​top shape. I was particularly impressed when we requested housekeeping service our room early on the day of the wedding (the groom was coming over soon to get ready – with photographer in tow – and I wanted to make sure the space was impeccable), and they had it done within a half hour.
The indoor pool area was perhaps a little dated, but the water temperature was agreeable and the towel hamper was well stocked. We particularly enjoyed relaxing in the hot tub.
This might seem like such a minor detail, but the elevators were so prompt. Each time we would push the button, an elevator car would arrive within seconds, even at the busier times of day. Color me impressed.
Wi-​Fi is complementary and was sufficiently fast. There was ample parking, and it was also free.
All in all, a great stay. I would absolutely recommend this hotel, and would eagerly return should I find myself in the area again.