Extra Space Storage

I moved to Extra from Public Storage for a couple of reasons: 1. Public storage kept raising rates yet the cleanliness and security were deteriorating causing me serious concern. 2. Several very close (and very picky) neighbors recommended them. I rented space in Dec from Kelly. She was great to deal with. Everything is well maintained, clean and secure. I liked that someone lives on the property for added security. I told Kelly I was leaving Public storage after 4 years because my rates were significantly increased every year. I was SHOCKED that after 3 months I received a notice that my monthly rate was going up by almost 20.00! I am now concerned that they will continue to raise rates whenever they choose. What really upsets me is that one of my neighbors that recommended them has had a unit for 4 years but price has NEVER INCREASED! They have a larger space than me but that should not matter. Extra obviously raises rates knowing most of us won’t go through the hassle of a move. I am EXTREMELY DISAPPOINTED! I will NOT RECOMMEND Extra Space to neighbors or people in my building that are downsizing.

Staff has been wonderful and the units are very clean! I rented from Uhaul previously and this place is incomparable. Better prices and just better space!!! The units are also very secure!

Easy! Great location! Set up online the night before, and all checked in after 20 minutes.
I wish they would have told me to bring proof of my renter’s insurance, so I didn’t have to buy theirs for the first month :/

I honestly don’t know why we didn’t go here directly for our storage needs. Their access hours are far more flexible and convenient than their neighboring storage places. The staff is wonderful! Super friendly and easy to work with. We were instantly taken on a tour after reserving online and got a feel for the facility as a whole. Apparently the manager is an on-​site live in so she could easily accommodate access in the late hours if necessary. The place is kept pretty clean and the temperature is set at a comfortable room temp setting. Reasonably priced too! They do give discounts and incentives for referrals! Registering for our unit was pretty fast too! We were in and out within 15 minutes tops.

Excellent experience! Very clean facility. Kelli and Shannon are wonderful to deal with. They take the time to make sure all my needs are met. The free truck was quite helpful! It is great to work with people who actually care about their clients. With the video cameras and management living on sight, I feel confident my storage items are secure. I highly recommend this facility.

Friendly, attentive, and resourceful staff. I moved into this unit from another Extra Space and was pleasantly satisfied by the level of detail given to making sure my needs were met and that was the most cost effective for me. Highly recommended storage facility in the 23 517 area code.

I live out in California, but own a house in VA in which I had to move furniture out of in a short period of time. I called and spoke with Shannon. She was very pleasant and worked hard to find an Extra Space Storage company in my area in which I could look at units prior to securing a unit in VA. I showed up to the facility in VA and again was greeted by Shannon. She walked around the facility with me to ensure that I picked the best unit to fit my needs. I’m extremely pleased with my experience and Shannon’s professionalism. The facility is extremely clean and closely monitored on security cameras. I would highly recommend their facilities to all.

We recently needed a storage unit that we could move furniture into immediately. We had been allocated a unit at another local provider but when we arrived they were not willing to let us move into the unit. So a last minute rush brought us to Extra Space.
The staff were incredibly helpful and stayed a few extra minutes to make sure we got setup and we were able to move our stuff in immediately. On top of that they were cheaper than the other local provider and had a very transparent pricing policy. Definitely recommend.