Maya Couture

Anniebell was so very helpful with finding my wedding dress. She was very personable and patient with me. She immediately knew my «style» and made it so much easier to say «Yes to the dress». After I purchased my dress, I thought it would be easier and cost efficient to use their alteration services. Nope! Whether you purchased your dress from Maya Couture or not, you do not receive any special pricing. You also have to pay for dress pressing. Your expensive dress will come in a small paper garment bag, very wrinkled. Sharon, in alterations, was very helpful though! She was very knowledgeable about my dress and bustles. Overall, Maya Couture has great selection of dresses but if you have other options for alterations, please use them.

I went to Maya yesterday with my bridal entourage and had such a wonderful experience! Janae was absolutely amazing and I can’t say enough good things about her. She was sweet, made me feel very comfortable, and made yesterday such a fun time! This was my first time trying on dresses and thanks to her, I found the one! I recommend Maya to anyone looking for a gorgeous gown! Their price ranges are great and they have so many beautiful options! Ask for Janae for your appointment! :)

I purchased a Maggie Sottero gown with Maya. As soon as I walked in, I was immediately welcomed. Maya’s representatives really know how to roll out the red carpet for brides. I also purchased my bridesmaids’ dresses from Maya as well as my mother’s gown. Although the selection is not very large, they have the trendiest dresses, all of which are very classy. Overall, it was a wonderful experience. I recommend Maya’s to all brides-​to-​be.
Unfortunately :(, my husband and his groom’s men rented their tuxedo’s here at my recommendation. I thought their suits/​tuxedo service would be just as wonderful of an experience. Unfortunately, I gave this department a double F. The tuxedo sizes came in wrong a week before the wedding and had to be reordered. They arrived the day of the wedding and didn’t fit :(. All of the men, including his father, had very baggy pants as well as tuxedo suit jackets. Murphy’s law I guess? Our wedding pictures were awful because of the tuxedos. Don’t make the same mistake I did– go to Men’s wearhouse or Jos. A. Banks for the tuxedos or better yet, just recommend buying one at Nordstroms!
Everything else about our wedding was as perfect as planned and my dress was beautiful. We did get the tuxedo’s comped (free) since there was a horrible mix up which saved us several hundred BUT that small amount of money can’t change how awful all of the guys looked in every picture after we spent thousands on the wedding :(not worth it!

I came here for a bridesmaid dress. The fitting itself was really nice, the associate who helped us was very pleasant. She took our measurements, and ordered the sizes of our dresses based off those. I assumed because she took our measurements, the dress would fit relatively well and only need some minor alterations, however when I received the dress that was not the case at all. The dress was about 2 sizes too big (it fell right off me, even when zipped up!) and already some of the clasps for the zipper and yoke were broken or loose. When I called to see about alterations, the lady I spoke with said that sometimes the dresses are «just too big» even if they’re sized appropriately. She stated that I could get the dress altered with them, but given that I had already paid $ 230 for a dress I will wear once and was really not impressed with the quality of, I opted to take it to a local tailor instead. I would not recommend them to a friend, unfortunately.

Sadly, I wanted to try this place out but unfortunately I do not think I will be doing so. I had stopped in to Pure English, Maya Couture’s sister store, last Saturday with a girlfriend to look around. I had an amazing experience but nothing really stood out to me as being the ONE. So, the amazing woman who was helping us urged us to make an appointment at Maya Couture. We left Pure English and I called around 3pm on a Saturday to make an appointment with Maya Couture, no answer and NO call back. Until the next morning, at 1030am I received a voicemail saying there had been a cancellation for noon if I wanted to come in and if she didn’t receive a call back that she was going to call other brides because she knew they wanted to get in, and I quote. In my voicemail, I specifically asked for an appointment time during that coming week, for her not to call me back regarding an appointment at all that day was absurd and after the way she sounded on my voicemail the NEXT day, I’d rather not try on dresses there. I left a message for a call back about an actual appointment, not being rushed in on a Sunday. Unprofessional, no thank you.

Patsy did an amazing job helping me try on wedding dresses. I had a very particular idea of my look and she helped me find it. She was patient and kind and encouraged me along the way! My bridesmaid and I sipped mimosas while we discussed the dresses and narrowed it down to two. Once I decide, I know I’ll come back! Patsy did not pressure me at all to decide that day which was the most amazing quality of all. They are worth the price!
Part 2: I came back about a month later and changed what I was looking for. Without any hesitation, Patsy once again assisted me into several new dresses and even helped me take pictures since I was by myself this time! I finally found the dress and I can’t wait to get married in it!

Maya is amazing! She knew what my daughter wanted and had dresses picked out before our arrival. We had fun making memories! I can hardly wait to see her in the dress!

I brought my friend to Maya because she had a tight budget and we knew nothing about shopping for a wedding gown. Our consultant Misty was amazing! She knew exactly the gown to flatter my friend’s figure and it was under budget! She just glowed!!! Thank you misty and team at maya couture!

Our visit on 10-​11-​2014 was awesome. The salesperson was warm and helpful. She made our bride feel at ease and confident. Our sales rep. was very nice to all the bridesmaids that assisted in choosing the dresses. Our bride did say YES to a dress at our visit and it was totally worth the drive from the New Kent area of VA This was our 4^th dress shop and we had the best experience bar none. I highly recommend this shop to anyone looking for a dress. The inventory is good and the staff was great. Thank you Maya Couture for making this trip worth the drive!

I had a wonderful experience here. One on one fitting with one lady who was dedicated to me! If you’re expecting something less you need to go to David’s bridal. This place is for serious brides with some cash.
Definitely will be returning
Love maya

My experience with trying on and getting a dress there was fine. My consultant was very nice and knowledgeable. It only took me 4 dresses until I found the one I wanted.
The problems happened when I came back in for alterations and to see my cleaned dress. I had to buy the dress off the rack, bc I didn’t leave enough time for it to be ordered… the dress was absolutely filthy. The owner said that she would clean it for free if I chose to buy the one on the floor. I decided to do that, but when I came back in a few months later, the communication was off, bc they wanted to charge me for a cleaning on a dress that was supposed to have already been cleaned. When I reiterated the date I needed my dress on, the manager looked at me like I was crazy, and acted like to get my dress cleaned and altered prior to my pick up date would be tough.
I calmly told her that all of this information was relayed on the date of purchase and it wasn’t my fault that the dress hadn’t yet been sent off to be cleaned. My dress was also missing the belt that went with it and they acted like they had no solution for it. By this point, I was getting angry, so I explained to them that they had 4 weeks to have everything done… end of story. Everything worked out, but they shouldn’t scare folks like that… especially when it comes to a bride and her wedding dress.
Not sure if I would recommend this place to friends… I’d have to think on it.

I agree with others that the décor could use some upgrading. And the presentation itself was not particularly «special». While it wasn’t as pedestrian as a David’s Bridal, I have been to many bridal salons in varying locations (including the infamous Kleinfelds) where the bridal party is treated to coffee, water, even wine along with other small ways of pampering that made the visit a special experience.
The selection was terrific, and the consultants were awesome. They helped me find the perfect dress!
Unfortunately, the alterations department was abysmal. I wish I had gone elsewhere for alterations. But I thought it would be simpler and quicker…
I was told by the consultants, when I mentioned when I hoped to have my first fitting, «no problem». As the Elyssa (sp?) was pinning my dress she asked «and who exactly promised you this fitting date»? She and the «back of the house manager» or whoever sits at the desk, began making disparaging comments about coworkers, eye rolling etc. Hey, we all have complaints about people we work with BUT NOT IN FRONT OF CUSTOMERS!
Then the «boob» issue. My friend and I both felt there should be extra alterations along the bust. That it was gaping. The alterations expert ENSURED me it would be fine with a bra. No problem. I was worried about nothing. I don’t feel like going into detail because I get upset but the dress gaped. I notice it on ALL my pictures and I was continually pulling my dress up all night long. If I want an alteration and I insist on it — don’t argue with me. THE CUSTOMER IS ALWAYS RIGHT! And if I was wrong then it’s my problem not yours…
So.
Selection A
Consultants A
Experience C
Atmosphere B
Alterations D
In the end, I would recommend them. Just get your own seamstress!

After a not so good first appointment where we were ignored and left, Maya read my review and offered to meet with me the following week. She was amazing! She went above and beyond what you would expect from a bridesmaids appointment. I was extremely happy after leaving this appointment. The dress is beautiful and the staff was so nice. Definitely recommending Maya Couture to all of my future friends looking for bridal and bridesmaids gowns.

I know Maya Couture wins all sorts of awards, but I just wasn’t feeling it. I came here to try on bridesmaids dresses since my girls live so far away. Not gonna lie – I would NEVER come here for a wedding dress. The carpets were so dingy I didn’t take off my socks, and the «all inclusive/​one stop shop» set-​up wasn’t super appealing. There was more than one errant child running around, which I found more than distracting and inappropriate. While my consultant was VERY sweet, I needed more guidance than she could give me – she basically just pointed me to the hundreds of dresses with little regard to what color and fabric they came in. Little overwhelming! With so many other stores to choose from in the Hampton Roads area, I chose to go elsewhere with my business.

I unfortunately had a terrible experience at Maya Couture. Being in the military I really do not have high expectations for warm service, however some kind of courtesy would have been nice. The saleswoman my mother and I encountered was AWFUL.
Now, I will say I did not have an appointment, however my mother and I did call 2 hours beforehand to let them know we were only coming to look for a very specific BRIDESMAIDS dress and were told it wouldnt be a problem.
When we got to the store I informed the woman that we called earlier and she waved us over to the bridesmaids section. After a good 20 minutes we finally found the dress in the hardly organized racks and it was unfortunately not in a color I needed. So I asked the woman if she had swatches from the designer.
She then decided to get very curt with me and said «Once I have dealt with the customers who have an appointment I will get to you.» Which at the time there were two other groups in the shop whom were being helped by their consultants
After about 15 minutes she came back saying that she couldnt find the book but I could order swatches, with my mother being from out of town this just wasnt doable. So I then asked her about how long it takes to get that bridesmaids dress in and she replied «5 months», turned on her heels and walked off.
I had enough at this point and left the store. Come to find out there are other stores in Virginia Beach who carry the very same dress who would gladly take my money with a better attitude than that. I will not let my bridal party go to that store and tell anyone else not to bother.

Let me start off by saying that I despise brides maid dresses. I will gladly be a bride’s maid for any of my girlfriend’s wedding, however I am not obligated to like the dress. I don’t care what any bride say, you will never wear that dress out to any other event after the wedding. EVER. So… for all you bride’s maid out there, just suck up the fact that you will pay $ 200+ (or make her pay for it if she is insistent on you wearing that puke sea foam green color…) for a dress that may or may not look good on you that you will only wear once. Not too mention that the material is not always of the highest quality from these designers.
Now, that’s pretty much how the bride feels, because I I highly doubt (and hope) that a bride would only wear her dress once from this place.
So with my bitterness about the economics of wedding/​dress shopping and out of the way so you understand my bias, on to the review of Maya Couture.
I was pretty impressed with the selection of dresses that they had. The bride wanted us to get Alfred Sung dresses and they pretty much had all of the styles available to try on. I picked a couple off of the internet and they brought them the ones they had in the store. Keep in mind that the sizes that they have are the «common» sizes. So if you are morbidly obese or look like a skeleton… you might not find anything that looks good on you off the bat. Don’t count on them having extremely small or large sizes.
I am also impressed with how military friendly Maya Couture is. They are pretty easy to work with in terms of coordinating delivery of dresses to locations outside of VA Beach. So that’s handy for those of us that are stationed in the area but have friends and family all over the states. If I remember correctly, they had a promotion to give away a dress to a military bride. Too bad my bride is not in the military.
All in all, this place is not bad. The service is great (call to make an appointment!). If you try on something here that you like and you remember your size, your can find it cheaper on the internet. I forgot my size so I had them order it and ship it to me.
Maybe I will have a different experience if I were browsing their bridal dresses and not the junky bride’s maid dresses.

I had the honor of volunteering at the Brides Across America event at Maya Couture. It was a wonderful experience.
Maya has set up a beautiful «one stop» bridal service. Not only does she sell some of the most exquisite dresses on the market today, but she offers brides access to reputable and trustworthy florists, photographers, jewelry designers, and wedding planners.
I had a fantastic time, and was very impressed by the professionalism and style at Maya Couture.

Loved my experience here. I had a big group with me and my consultant took great care of everything. I wouldn’t recommend it if your budget it less than $ 1000 though. That’s around the price where the selection widens immensely.

I had a wonderful experience at Maya couture. Tyler and Reannon were friendly and knowledgeable about product. They were honest and genuine. I found THE PERFECT dress for me at a amazing price (along with a matching veil). Great atmosphere and good selection :) I would recommend them before any other in a heartbeat.

I’m sorry to say this, but we had a terrible experience here. My sister took me there for a bridesmaid dress. They had a great selection and we decided to order one of their gowns. The sales person was very nice, despite making comments about my body. All in all though, the first visit was a success.
Fast-​forward three months and we have heard nothing. My sister calls to see if the bridesmaid dresses have come in and they have — a week ago — they just hadn’t called yet. They said we could come down and get them and also get measured for alterations. Upon arrival we were told that whomever gave us that information must have been an intern (?) because they only do alterations one Saturday a month. The problem is I am an out of town bridesmaid and the wedding is in one month. They had her wedding marked as 20 days after it was — on a Tuesday!
The young lady we dealt with at the front desk was rude. When we asked her to steam our dresses that were wrinkled they told us it would cost more (I didn’t know I was buying a wrinkled dress!). Finally one very helpful associate apologized and let us do what we needed to do — get our dresses and leave!
We got our alterations elsewhere. Any friend of mine thinking of going to Maya Couture will get a very negative review from me. I do not suggest anyone go there. The service is TEN TIMES better at big bridal shops or other boutiques.