Navy Federal Credit Union

I’ve used this branch a few times now, for both the drive thru, atm, and loans/​accts inside. Every time it’s a good experience! During rush hour and on lunch break there’s usually a long wait both inside and in the drive thru, but otherwise the wait isn’t too bad.
Yesterday I went in with my sister to get her an account set up for the first time, and the lady that helped us (early 20’s, brown hair, ah I forgot her name!) was extremelyyyy attentive and kind the entire time. She got to know us some and treated us a bit like nav. fed. «family,» and we so appreciated that. We’d both had terrible experiences at other local banks where we just feel conned into something, but not here.
Also I just love what Navy Fed has to offer as far as rates and services. Don’t ever plan on banking anywhere else!

I’ve only been to this particular branch twice. Once before I was a Unilocaler.
Last week my husband and I went to navy federal to get a cashier’s check. The line was quick and easy. Just told them what we needed for the check, they printed it. My first and only other visit was very nice. The wait time was a little long, but what are you gonna do? The sitting area is very clean, pretty quiet. There is a stand to get coffee (and water if I remember right). Bathrooms are pretty clean. Everyone is very nice. They explain everything out if we ask.
So I have no complaints in short, sometimes wait times are a little long but that’s just a fact of life.

This review is not for navy federal as a whole, just this branch. The wait time on a NON pay day is ridiculous. There also isn’t any amount of care with the member service representatives to get you in and see you for whatever you come there for after you sign up at the front. I came here on my lunch break with 4 other people in front of me. Wait time was over 30 mins. Might actually be longer but I’m going to have to go because I don’t have all the time in the world to take on lunch breaks. Being so close to base, so many people come here and are in a time crunch when they arrive. This branch needs to step it up and provide TIMELY customer service.

Full disclosure, it’s actually my wife’s account, so my dealings are a bit second-​hand. But from our experiences here, they are doing it right. Friendly and helpful.
The last trip in was to set up a Visa Buxx card for our kid while she takes a road trip this summer… turns out your just supposed to do it yourself online, but I like to be able to ask questions before setting something like this up. So they took the time to walk us through it, set us up, and make sure we knew what tools were available, how to use them, etc. Very helpful, and never felt rushed.
It is a much more personal service experience than I’ve had at the past few banks I’ve used.

NFCU is a great federal bank. They really are. Just slow in some cases. IE pending checks and cash take forever to clear. But seeing as they’ve been my one and only bank since I was in my teens, I wouldn’t really have much say at the speed of things clearing and such on my account. If there happens to be a federal holiday, make sure you do all your banking way before the physical bank closes otherwise you will wait a full week before your deposits clear.
Like what the other guy said, this place gets über busy! So be prepared to be in a line of some sort. No worries, you won’t be there for longer than 15minutes.
The ATM drive thru is fantastic… When it’s working! The envelope deposit with the ATM up front (yes, there are 3 ATMs at this location and 3 other drive through service). Speaking of drive thru, it is located at the back! It has its own entrance, apart from the front building. It’s a wee bit confusing as you have to drive through a pothole filled alley before turning left to them.
Julia mentioned their app. It’s decent, but doesn’t show you all the balance after each transaction. It has some flaws, but for the most part, it is a convenient way to deposit checks without having to go to an actual bank location.

This location is pretty busy. If you try to go here on pay day, look out. There are long lines at the drive thru and at least 15 people in line. The ATM is usually very busy. The ATM is usually not as busy after hours.
I would rather go to an ATM somewhere else or go to the one military highway.
What I like about navy federal is that their rates are great, customer service good, and they have locations all over Hampton roads.

I really dig NFCU. They’re very accommodating when it comes to a lot of things. Plus they have this new app that you can just take pictures of your checks to deposit them.
Yeah! Technology totally friggin rocks!
So I happened to be there during lunch and well. it was really really crowded. BUT it wasn’t so bad. I got through in less than 10 minutes. Trust me. I expected longer considering how long the line was.
Anyways. They were quick which I totally appreciated considering that I wasn’t really in a rush to get anywhere.