Taylors Do It Center

I want to support a local business, and it’s the closest hardware store to me, so I’ve been in this store a lot. I generally found things that work for now, even if it’s never exactly what I’m looking for and they’re always marked up quite a bit, but I went in today for help with a simple broken pipe and they just wanted to make fun of me for having a broken pipe instead of suggesting how I could fix it, with a bunch of raised eyebrows and «Oh Lordy!» at the idea that I would be the one fixing it. That’s a way to turn people off of home improvement, by making it seem all insider-​y and cryptic and that noobs are dumb for trying. The name implies they’ll help you do it. Contractors aren’t going to shop there with the markups, so who are they trying to appeal to anyway? Also, it’s a touchy thing to address, but a mentally ill man stands outside sometimes and he followed me into and around the store muttering «Where’s Jesus at?» and that’s a bit unnerving and the store should do more to make it feel more secure. By the way, the pipe is now fixed even though I was terrified that I was going to screw something up because of the way they acted.

I’ve always had great service here! I love that i can come in and have someone direct me right to what i need. I am surprised when they always seem have exactly what i need even in a small store… and they have plenty of cool things that i purchase on impulse. Shows great buying skills for their company. Thanks.

I drive by this place every time I go to Home Depot. I love locals, but the customer service is TERRIBLE!!!

The employees here are friendly enough, but don’t waste your time if you’re looking for knowledge /​support for your Stihl equipment. Stihl’s website says this place is «Full Line Sales and Service». No one I have dealt with there knows anything about their line, and when I inquired about getting my chainsaw chain sharpened, I got a lame answer. I’m not OK with leaving my stuff with a business that «maybe could try to send it out and see what happens.»
Oh, and equally if not more important, I paid over 18% MORE for a new chain there than what I could have gotten online from Stihl. I caved because I needed it that day, but now that I’ve done the math, I realize I should have waited to make the purchase just on principle.
Understand they’re a local business and it’s reasonable to expect slightly higher prices. But with that should come the personal service and knowledge you’d expect from a smaller local company, and this is demonstrably not the case here, at least WRT Stihl products.