Taylor’s DO-It-Centers

This place gets 3 stars for its wide variety of products, but terrible customer service. They have tons of of stuff, but you better know what you’re looking for because they staff is very unhelpful and you basically have to beg for assistance. It’s convenient so I’ll be back, but only for specific things.

Joe offered me popcorn as soon as I walked in. He was incredibly helpful finding exactly what I was searching for, and my trip was quick. Great hardware store!

Unfortunately this is no longer my favorite quick stop hardware store. I try to shop local despite cost but after three years of shopping here I will no longer be going back.
I went to purchase more of an item I’d gotten the year before that had worked well. They charged me double the despite the sign with the 9″ numbers declaring the alternate, lesser price. The rude manager kept insisting that I was requesting a previous years price because I’d happened to mentioned to the salesman when I arrived that the item I wanted was something I’d gotten last year as well.
The seriously unfortunate part of this is that he refused to even take the word of his employee that perhaps he’d written the wrong SKU down because the price was lower. Not a single one of these stellar employee offered to actually go to the product and look at the sign, the SKU or anything else. They were too busy insisting that I was wrong and being uncooperative. :/​
In the end I had them refund all of the items I’d purchased and went to Lowe’s where I got them all for $ 37.21 less and a smile and hello from three employees. Despite the crap drive it was worth chugging the cart around the big box.

Decent place to get some keys made. Took them about three seconds to knock them out. Good price too. Beats driving across town to Lowes or HD and then trying to find someone there to cut them.

Nice and convenient, though certainly second tier compared to the mega-​centers like Lowes and Home Depot. Decent (not great) selection of smaller potted plants outside that were decently priced. Basic selection of gardening supplies on the inside. Went there on a weekend and they had fresh popped popcorn which kept everyone happy. For bigger or more specific purchases hit up the bigger stores; but if what you want is fairly common this is a great local option.

Nice to have this place so handy.
I can’t stand big box home improvement stores, and will avoid them any chance I can. For the small projects and quick repairs, Taylor’s is a godsend, they have a little bit of everything… including popcorn at the door as you enter :)
For the most part, the staff is very helpful and willing to spend some time with you to help find what you need… although if you have to return or exchange something, it’s a bit of an ordeal. It involves filling out a form (name, address, phone), calling management to the register, yada, yada. Really a bit over the top for something as minimal as exchanging a $ 1.25 piece of pvc. I didn’t so much mind it, but I hated that it was holding up the growing line of customers waiting to check out so they could get back home to their respective projects.
(Just noticed the $ 1 section, up by the locksmith/​glass cutting/​rescreening department…)

This is a pretty good hardware store for the Ghent area of Norfolk. It is centrally located and easy to get to. I’ve been there a couple times, but only for small things (do I look like the kind of girl who takes on big-​time home projects? the answer is no) However, I found the staff very helpful with the things I did need when I went in and were willing to spend a little extra time with me going over some products and comparing the differences. They have a good selection of flower in the Spring/​Summer (hanging flower pots etc) and also sell Christmas trees for a brief time in the Winter. If you live right in the heart of the Ghent area, or in Park Place this is a pretty good place to come and pick up hardware supplies without having to go to a huge store.