The Dump

waste of money and they delivered wrong size beds.
when you call customer service they tell you bullshit all the time.
really upset.
I purchased queen size bed on 2÷19÷2016 and its 10 inched longer than the mattress.
when my wife called customer service they told her you can’t return it after 24 hours.
now i have to live with a 10 inched gap in my bed.

This place is fabulous! We got a three piece 100% leather living room set for ¼ of its original price! Troy was EXTREMELY helpful and even went out of his way to grey us some extra discounts! We ended up buying living room, dining room, and a bedroom set! When you go ask for Troy he really is the best!

The Dump rocks. It is everything the advertize and more. I got the exact couch I was looking for… a double reclining couch with center console for less than half what it should havecost me

The Dump had exactly what I was looking for… an 8’x10’ rug appropriate for a beach house. Not only did I find that for a fabulous price, their deal threw in three more matching rugs for free!

I saw hardly any deals. Waste of time unless you’re still planning on spending big bucks on a piece of furniture.

For my experience, I don’t want to give them any stars.
The worst customer service ever I had.
According to them, it’s all my fault that I didn’t notice I received a defective item within 24 hours, and I didn’t contact them right after it actually broke even though we tried and they kept sending us to different numbers, and we had to send a form to a place and wait for a few weeks to find out it wasn’t the right place. It took us more than a month to get the right number to call, and no matter how many times I told them that, no apologies from them and they just kept telling me that we didn’t contact them right away.
To be fair, I got so upset on the phone and I know it didn’t help either. But I know I wouldn’t be that upset if they actually apologized for the fact they didn’t notice it was defective item instead of telling me it was all my fault that we didn’t check the item enough. And it would also help if they admitted that their workers should have sent us to the right place in the first place so we could contact them right away instead of keep telling me we didn’t contact them sooner.
I understand the store policy and they are going to come fix it and that’s what they do for us in this situation. But since we only used it for a few weeks before it broke and the furniture we bought is not like assembling furniture and we were expecting it to last for years, it would help me to accept their offer if they showed me a little respect.
I guess some people have good experience with them, but I will never ever want to deal with them again.

This was the BEST sale experience. John Griffin was our salesman and he is the best. When my husband and I walked in no one greeted us but John came right over there and greeted us with his kind word. John will make us come back and be a dump customer. We end up buying a living room set and coming back for that TV stand and some dining room chairs thanks John for making us feel special!!!

The Dump should be the name for where they rank as far as customer service is concerned. My salesperson, Starla, sold me a sectional with a ottoman… I spent almost $ 1600 on this purchase and I also purchased $ 2000 worth of dining chairs. Oh, and I bought a $ 600 wool rug. Needless to say, the wool rug sheds horribly, the dining chairs were in «like new» condition and the springs are starting to poke through on the sectional and I haven’t even received the ottoman. I made these purchases on Oct. 2014. They keep telling me that the ottoman is on back order and they are sorry. It was supposed to be delivered in Feb. 2015… Here it is Apr. 2015 and I’m still getting the runaround. I wish I could give zero stars! This place is horrible and I would advise anyone to spend their hard earned money elsewhere.

The name is deceiving! Inside its very spacious and they have tons of variety for furniture. The sales lady who helped me and my husband was helpful and very nice. The reason im giving four stars instead of five is because it was a bit unorganized and they’re only open on weekends (kind of inconvenient)

Found a great rug here and the employees were very helpful. I would come back again… I only wish they were closer and open more days

We have bought several pieces of furniture at this Dump location over the past year and have had nothing but good experiences with them. They gave us great deals when we bought more than one piece, waived the delivery fee on several occasions, the delivery guys were nice and knowledgeable, and I cant say enough good things about the sales woman we worked with every trip. Star (the sales woman) wasn’t pushy, has a great sense of humor, and was a joy to work with (unlike that slimy feeling you can get from some furniture sales people). I’m not sure how our experience there would have been if we hadn’t worked with her, but she made all of our dealings there surprisingly inexpensive and enjoyable.

I’ve heard from both local management and corporate management requesting more info on my recent visit. We won’t be going back but I do appreciate their requests for more info and assistance to correct the issues so it doesn’t happen to anyone else.

I found a good deal here and the sales rep was awesome and my in-​store experience was excellent! I can not say the same for my experience after. I had set up for a pickup at the Haynes location in Va Beach and my furniture was not there!!! I was told that it had not even left the warehouse! I spoke with customer service and their «customer service» leaves a lot to be desired. Both women I spoke to were very rude as well as the business office at Haynes. I was told I now have to set up a delivery and pay that fee. Customer service informed me that the company does no sort of compensation for any of my inconvenience. I was very dissatisfied with customer service!

We all know the commercial, sounds like something you do in the bathroom, right? It’s only open on the weekend and looks like a vacant building on the weekdays. Well, we decided to give it a try, looking for a rug. This place is HUGE. I’m not sure about the quality but we got a 6×9 rug that is simply perfect for the space we were shopping for. The rugs are hung (I like that), you don’t have to flip them over like most places. There is also a sea of chairs and recliners.
I’m not sure of the quality but my rug came with a warranty and the guy with the red beret on his head was very helpful. 129.00 is what I paid and it is under my coffee table. Works for me.

Not what I thought it was going to be. The name and often open parking lot gave me the impression this was a second-​hand or discount furniture store. This is not the case. The place is quite large inside with any furniture item you would need. Didnot find any used furniture, but may have missed a few areas. I especially liked the antique and unique, almost bohemian, style pieces. I thought they could have listed prices much lower than displayed, but they were nice. Can’t speak for quality of furniture or service here, but worth your stop if your looking.

They had a huge selection of furniture. Some of the sales associates made it clear that they made a commission off of my sale from the way they treated me. I ended up buying a nice dining room table for a pretty good deal, but an employee broke one of the table legs during the loading process. All they did to «fix» it was put strong glue on the broken part of the leg then sent me on my way. I didn’t get my money back or any type of further discount for this broken table. Unless broken furniture is your thing, I would not advise purchasing anything from this store.

A co-​worker told me about this place when I mentioned that I was in the market for a new dresser but not in the market to spend a ton of money on it.
I was expecting a discount furniture store somewhat like TJ MAXX or something like that.
While this place does seem to claim to be a discount store the prices are still very high… many of the items seem to be something that literally fell off a truck somewhere.
The items aren’t organized all that well — it’s a large warehouse with tons of stuff and there are some nice hidden gems throughout if you have the patience to walk around and look at everything.

Was not impressed.
Furniture seems nice, but pricey. They also are open Fri-​Sun. Sales floor seemed a little bit disorganized and there weren’t any sales associates available to help us.
Left empty handed and would not likely come back.

This place has some pretty great pieces of furniture. There is a common theme. Everything seems antique or second hand. If it is, they do a good job of cleaning it up. The prices are a little steep. I found a coffee table and end table set that is almost identical to the set I own but it was on clearance because of defects and it was still over $ 500 more than I paid for mine. Overall, if you’re looking for a statements item or conversation piece, I would recommend this place.

Cool place with strange policies. Some very unique furniture and good deals.
Not a lot of depth to the stock, but variety.