Kroger

I believe Kroger may have the highest turnover than any store in the area. The lack of customer service and professional is mind boggling. You have cashier’s talking to each other from lane to lane while they are trying to check you out. Studies show multi-​tasking slows you down. My biggest issue is putting a new cashier on the express lane… I understand the concept so the cashier won’t be overwhelmed but please train the cashier first. Most people go to the check out lane to get in and out but if the cashier doesn’t know how to take off a coupon or an item you decided not to buy it does slow you down. I don’t blame the employees, I blame management. They are short staff so they hire people and after a few hours of watching videos they put them on the floor. Once they are put out on the floor there needs to be a mentor with them for a minimum of 7 – 10 days. Also everyone doesn’t learn at the same pace. I don’t believe Kroger putting staff on the floor before they are ready and/​or without a mentor is the only business doing this and that’s why customer service is so poor. It a challenge to visit a store and receive «average» customer service and boy if you receive «good» customer service you have hit the jackpot for the day. The employee’s act as if they are doing us a favor by servicing us. Let’s not forget the cell phones… it’s like let me finish this text and I’ll be right with you.

The College Ave store is my preferred Kroger as it is cleaner and less ghetto than the Main St store, despite being closer. They often have very good sale prices.
I am still miffed over our experience at the deli 2 days ago. The smell of the fried chicken was too just too much temptation and we had to get it. We order the family dinner which should include 2 breasts, 2 thighs, 2 wings, and 2 legs as any standard 8 piece meal would. It also is to include two large sides (16oz), and 4 biscuits. The kid servings us had given us 1 breast, 2 thighs, 4 wings, and 1 leg. He also grabbed the smallest container they have for our «family» sides. I told him that it was not a 16oz container, and he argued with me that they were out of the others and that’s what he had, though I could clearly see a stack of 32 oz containers. He scooped mashed potatoes into this small 4oz container and then threw it on a scale and said it was almost 1 lb. I told him that’s great, but it’s not by weight, it’s by volume. Again he argued that it was the only container he had, I went to a near by bunker and grabbed several containers to demonstrate what a 6oz container (couldn’t find a 4oz) and a 16oz container look like, yet he still argued. I told him to grab the 32 oz containers and fill them up half way and I’d be satisfied. Instead he grabbed another 4oz container and filled it halfway up with our «chosen”(lack of any other options) mashed potatoes and Mac n cheese. He also had only given us one 4oz container of gravy which was barely half way full of gravy. Then rather than give us 4 biscuits, he gave us 3 dinner rolls.
It’s amazing how people with the simplest jobs can mess up so much. Apparently the customer isn’t always right and it’s ok to argue with your customers.

I’ll probably change my rating when their renovation is complete. It’s much-​needed and long overdue.
The big plus for this Kroger is that their deli carries Boars Head brand. I’m also happy they’ve fixed their produce section to add refridgerated islands. Its kept the produce from spoiling and gave them more room to stock more. All good things.
The staff at this location is very very nice.
Here’s a big negative: chicken breasts and Kroger’s lack of them. It seems no matter when I go there, I either have to buy a 4 lb package or stop at another store. Boneless, skinless chicken breasts are a staple grocery item like milk, eggs and coffee. They should never run out and when they are stocked, they shouldn’t be frozen. Maybe the renovation gets them more space to stock more.
Really hoping the renovation also means an expansion of their spirits section. The wine especially. Plenty of affordable options, but nothing unique. It’s just kind of blah.
There’s hope for this store to go from good to great. It still beats the big box chaos of wal mart or meijer, but if i’m paying more for my groceries, I want all the quality and convenience my dollar can afford. They’re getting closer, but not there yet.