Mill Creek Carpet & Tile

I too thought I would be better off at Mill Creek than one of the big box stores, I could not have been more wrong. They had me substantially over-​order, charged me more for a lesser quality product, and showed up an entire day late. Further more, whatever estimate they tell you for the amount of time it will take to install, double it.

I received terrible customer service on some tiles I had purchased at this store. I had brought three boxes of tile to try a find a match to some tiles in my parents house that we were trying to sell. I brought the tile on a Wed. And it was suppose to be in the store the following Monday. I waited until that Friday to pick up the tiles because I live about an hour away from this store. On the Wed between that Monday and Friday when I went to the store, we had an offer on the house so we did not need to fix the tiles. On my receipt it states they there is a 25 percent restocking fee. So I had expected to pay that when I went in Friday to the store. Well, the tile was still at the warehouse and had not even been delivered yet and then the salesman and the manager informed me that I had to buy five cartons to be able to return the tiles. They did not tell me this when I brought the tile nor is it listed like that on their receipt. The stated that there was a sign on the wall but they could not find it for me. i was willing to pay the stocking fee for three boxes even though the tiles had never even left the warehouse yet, so there was not even really any restocking to do. Also when I brought the tiles, the price on the tiles was one price and when the salesman looked them up to order them he informed me that that was the old price and the price had gone up and they had forgotten to take down the signs. I did not even gripe at the time about that and paid the higher price. I would not recommend this business to anyone. Very poor customer service!

I went to mill creek thinking that I would be happier and get a better end product and service than choosing Home Depot or Lowes. I would have saved money and likely been happier choosing Lowes or Home Depot. I have never had such horrible customer service from a company. I don’t have enough time or space to detail all of my negative experiences. However, my project that was supposed to be completed over 2 weeks ago still isn’t done and I have been waiting for 3 hours for tile layers that still arent here – they were scheduled for the morning and the manager said «technically am is before noon». What are they – the cable company or telephone comany? Not to mention that I have a hole in the wall from carpet installers that I don’t know if it will be fixed.