The Alarm Group

We were loyal customers for 3 years. Then the alarm started malfunctioning. When I called, they blew me off the first three times. Finally they said I needed to come buy a battery for $ 35. I told them the code was about communication and the battery was fine, they insisted. So we did. I called the day after the new battery to tell them it was beeping again — they said it takes 24 hours, The next day they said it takes 48 hours for the system to reset itself. After almost a month of calling and being kept up all night by the beeping before disconnecting the system, we canceled and went with a different service. The Alarm Group promised to refund the money for the battery but instead they drafted me account twice after I said I wanted to cancel. First of all, when you say you are canceling they tell you that you have to talk to Maurice. Then he won’t call you or answer your calls, you have to catch him at the desk. I have called these people all week trying to get my money back and I get the run-​around and passed around. Today I asked for a manager. I got Julie, who said she can’t help me but would have someone call me. Yeah right. Customer Service here sucks and these people seem shady!