Engler Heating & Air Conditioning

They need to get their office management act together. They came highly recommended and I called them on Monday. It took 2 days to get a return call and they left a message. I called back right away and it took a considerable amount of time to explain to the person that answered that I was returning a call and was trying to get an appointment scheduled. After all that, I was told the person I needed to talk to was out and would call me back. They never did. I called again and then they insisted they called back. No missed calls or voicemails. Interesting.

My go to guys for all things heating and air conditioning. They have always been prompt, courteous and trustworthy. I couldn’t ask for anything more from a technician.
Will take the time to explain what they’re doing in easy to understand terms and offer recommendations on how to keep your system in better shape.
Whether it’s changing out gas valves throughout the basement, tightening up gas line packing, furnace/​igniter cleaning, swapping out a condenser contactor relay found in the AC unit, or providing a new heater or central air system, these are your guys.

I am in total agreement with the other reviewers. «Wow!» is all I have to say about Brad Engler and his crew. Why don’t more business operate like this?
Here is the story:
I thought I would share what we think is probably the best experience we have had with a home-​related repair. I get no payment or any compensation for this. I just think these guys deserve this in case others need to have work down at their home.
So our unit has had an original 1993 Furnace/​Air Conditioner in it. The A/​C didn’t work from the time we turned it on this summer (unfortunately, we are finding this out after we closed on the house). We had a repair company come out to have a look and to see if they can help us squeeze a few more years out of it. They charged us $ 60 per pound for R-​22 refrigerant (this is Freon which is getting expensive because of EPA regulations) for 5 pounds. With the service call, we paid $ 387. That Freon lasted 2 days before the system was blowing hot air again.
We had the service company come out and look again and they found that there is a leak in the system. A/​C systems have 100s of feet of tubing that the Freon runs through, so chasing a leak is an undertaking and is very expensive. That company refunded ½ of the cost of the Freon; which was great (City & Suburban Heating & Cooling — great guys too).
After mulling it over, we decided to just bite the bullet and replace the system. We had 4 different vendors come out and quote it. All-​Tech and Four Seasons were most expensive. The cost to replace the system including new condenser, furnace, compressor and evaporator was initially quoted at around $ 5,508 using Bryant equipment. It seemed like this was the best deal but not really.
I got a referral to Engler to have one last look and see if they can locate the leak. Engler sent a tech out. He spent 1 ¼ hrs tearing the system apart. I thought the call would cost $ 98. He couldn’t locate the leak. His boss, Brad Engler, called me and said he would look at it himself. He came out 20 minutes later, looked around and suggested that the cost would be too high and to just replace the system. I thought «here is another sales guy trying to take a bite at me». He went through the pieces, why it should be replaced and he looked at the issue of the different temperatures between floors and how to handle it. Being a former engineer and construction guy, Brad was straight up and to the point. No BS with this guy.
He quoted replacing the entire system with equipment that he himself uses at his home. At about 64% of the other guys’. Luxaire is the equipment quoted and so I did some research. It is a good brand.
When asked how quickly he can get the job done and how long it would take, he said he would switch some projects around be at the house at 9 am the next day and that the job would take about 9 hours. They showed up, were professionals, got the job done and cleaned up after themselves. The system runs beautifully. It has only been one day and the temperature has dropped outside, but the A/​C is smooth, has a strong blower and is quiet. Brad supervised the start of the job himself and was the one to come and get me when the job was done. They went as far as to replace the wiring buried in my backyard which was starting to corrode and that wasn’t even in his quote.
Engler handles installations, service calls, repairs and they also do other mechanical systems. While he was there yesterday, I had him look at my water heater (which is probably the next thing on the death-​list) and he does those as well.
Anyway, I like to do what I can to support people who are honest and do good work at a great price. Engler did great and really came through at a low cost and quickly for us. We all need these guys at one point or another, so having a referral is much better than not having one.
I suggest you always get work quoted first, but make sure that Engler is on your list of providers of people to call.

We awoke at dawn
Shivering in our best long johns
Engler saved the day
Sometimes, I am so surprised by not only the knowledge but also the speed of service of an experienced technician that it lends me to poetry. And I am no poet as you can easily read above.
I placed a call to Engler Heating & Air Conditioning at 11AM. I had been plying the internet all morning on how to diagnose the issue. I have an older Goodman GMNT080−4 gas furnace. It would go through the motions of trying to «flame on» three times and ultimately fail. Through the peep hole I could see the 1 blink error code. I told them this over the phone and then told me they would be out to my place the same day. A few hours later, they’re here!
They take a look and had figured out that my ignitor was cracked and needed to be replaced. They took the time to show me where it was cracked and then compared it to the new unit. They also explained that I should have seen an orange glow during the furnace startup and asked me if I had seen it, to which I said no. They inspected the blowers, cleaned the fire sensor, oiled the draft inducer motor, and watched the unit to make sure it was working properly. They probably did some other things as well, but I was doing a victory lap around my house.
Now that I know what to look for, am I as impressed? Yeah I still am. They knew exactly where the ignitor was on this model. They had the part in their van. They took the time to explain it to me in a friendly non condescending way. They made me feel that it was money well spent on a service.
Highly recommended.

And this is why you should use the old mom and pop businesses. They haven’t been in business this long doing things the wrong way. I’m so used to the Home Depot/​Sears mentality where you have to wait weeks to get service. I called them and the woman who answered said I’m sorry we can’t get out there today but we can tomorrow. I was like what? I don’t have to wait 3 weeks? But it gets even better. They fixed my decrepit central air in just a few hours. I thought I’d need a new one. It’s works beautifully. Such nice people. I will never ever use anyone else again — ever. Call them — like right this very minute.