Jiffy Lube

So I have gone to this Jiffy Lube for 3 – 4 years. never had a problem… except today when they pulled out my car, they messed up my door. Who pulls out of a garage and leaves the door OPEN??? Now I need a new car door, paint job, and maybe have frame work damage! DO NOT GO HERE! Lots of new young employees, who apparently can’t drive.

The best and fastest place for oil change love the people who where there really kind I highly recommend this to all Unilocal viewers to come here for oil change also the best price don’t forget to use your coupon on Google for the discount.

Unprofessional employees. Left car dirty of oil on floor mats and door.
For sure I will not come back again there.
One time I wait 55 minutes.
Do not recommend.

Efficient, courteous, professional, welcoming and respectful is how I would describe the customer service that I received recently at this Jiffy Lube (JL). I went here for an oil change. They also showed me that the plastic under carriage was hanging a bit in the front (which I was aware of). Every time I go over a speed bump I can hear it lightly scraping the pavement. We had a rough winter and it was during the winter months that this happened to the black plastic under carriage. Nothing major though. They actually fixed it for me even though I didn’t ask them to «fix» it and did not charge me. Apparently, all it needed was a long screw. It was that simple. They told me that my filter looks very good and clean, and that my tires were due for a tire rotation in the next several weeks. They were right about the tire rotation as I was already thinking about having them rotated in about 2 to 3 weeks. I appreciated that they did not push me to get it done when I had the oil changed. (See my other review for the Jiffy Lube located on Higgins Ave in Park Ridge, IL). At any rate, I appreciate their honesty. I can tell the guys who work here have a very good ethical mind set. I used a coupon for $ 9.25 «off» toward the oil change. I was in and out of this JL in under 15 minutes and it was Saturday morning too. I thought it would take forever, but not here. If you are a coffee drinker you will appreciate the Keurig coffee choices, and every cup is brewed fresh. The quality of choices, for coffee, was excellent.

Great and friendly staff. No talk — ups and very fast service. Coupons available from their website.

What I didn’t get about Jiffy Lube is they have a kind of bum wrap because of the phantom horror stories of missing drain plugs and not putting in new air filters while charging customers a premium price.
I never bought into that crap, the volume of business they do in conjunction with common errors is going to lead to a certain number of unhappy customers.
Well now I get it…
I had the guys at Jiffy Lube do an oil change and as usual they tell you need a new air filter. In this case I did need a filter and I knew it. I told the guy no and said I will head over the auto parts store and pick one up on my way home. He offered a great price and I then agreed to have them replace the filter. They even gave me a free car wash on top of the coupon I brought and gave me a discount on the filter! WOW
Then on my way home I realized my car sounded different… Guess What??? Not only didn’t they replace my air filter, they didn’t even put the old one back on.
I called them and they said come back and they would fix it… So I went back and they took care of the problem.
I later received an email from the manager apologizing and offering a free oil change.
A simple job and bad execution by one guy, and now you have a Jiffy Lube horror story!
They do offer coffee while you wait, so that’s worth something…
All in all, I have been back since and had flawless service… but the bum wrap continues!

I was in and out within 30 minutes. The guys there were really nice, welcomed me, opened the doors for me, and the best part was that they weren’t pushy. Other times they guys nag about getting this add on or the other. This spot only told me about it and offered it, when i declined they said ok and that was it. Very happy.

Hubby took our Honda Fit in for an oil change, it cost more than expected and a week later the car still smells of fumes when the heater is on! I don’t know what they did wrong but I have been suffering ever since. Am going to take the car elsewhere to investigate.

I recently got my oil changed here and I was very happy. I came on a weeknight and got there about 20 minutes before closing. Juan was the cashier and he was very friendly, well spoken and professional. He had me in and out of there in about 15 minutes. They even have one of those fancy coffee machines! I can’t drink caffeine that late, but had it been before work, I would have really liked that. They had a pretty good selection of current magazines too to keep me busy while I waited –however, it was so fast, I didn’t even finish the one article I was reading. I am happy to have found this location on the way home from work and I will be back for my next oil change!

just like the commercial said, Great customer service. I was gonna go to my dealership, but since this was right down the block, figured why not. Drove my car up, was greeted by some feller, offered coffee (course I had some), told it was gonna be 15 min. to test this i clocked it. well shimmer me timbers 14:38!!not too shabby! I will be going back!

I’ve had some pretty good experiences with JL in general, so a couple weeks ago, I happened to be in the area, and got an oil change at this branch. Not only did they charge an extra $ 4 to pour in some coolant (usually a courtesy), they tacked on an additional $ 13.98 for a full new set of taillights (without my consent).
Earlier this week, I took my car in for a full inspection at a separate auto service who noticed the wrong kind of taillights had been installed. The lights were melting on one end, and they said that if I hadn’t taken the car in, sooner or later the lights would have seriously damaged the taillight sockets and panels. I called Jiffy Lube to explain what happened, but they denied any wrongdoing and refused the $ 14 refund until I drove back to give them back their faulty lights (2 stars for this minor effort). Maybe I should have foreseen future problems by not picking a JL so far away from where I lived, but $ 10 of gas for a $ 14 refund, no solution to my problem, and my time? No thanks.
On the up side, their service was extremely quick. However, I would have been willing to wait a day or two in order to not go through the hassle of having additional damage to my car.

If you want quality and not high prices on oil changes this is your place. They are very quick in changing your oil. The employees are very friendly and will explain to you exactly what they are doing.