Malsch Christopher DO

I started going to Dr. Malsch after moving from Boston 10 years ago and living in the immediate area. 8 years ago I moved into Philadelphia and I continue to have him as my primary care doctor. Yes it can be frustrating to reach his office or to get a return call and sometimes it takes 2 or 3 attempts. I also plan on 15 to 20 minute wait in the lobby before getting back into the exam room. But that said I have never felt as comfortable with a doctor as Dr. Malsch. He takes time with the patients instead of rushing in — having to look your name up on his chart and then hurrying along. that goes a long way in care and one of the reasons I am willing to drive 40 minutes for an appointment with him

Dr. Malsch is fantastic. Every interaction I’ve had with him has been great. He’s very attentive and listens well. Unfortunately the interactions with the front office staff is the complete opposite. They are rude and act like they’re doing you a favor by even answering the phone (if they answer at all). The last time I tried to call for an appointment, I had to call back three times before anyone answered (all calls were made during office hours). First, the gentleman who answered told me that my record couldn’t be located and Dr. Malsch was booked that whole week and Dr. Zarro might be able to take me, however I had to wait for Joannie to come in later that day and she would call me back. I never heard from Joannie (whoever that is), so I called back that afternoon and asked for Joannie. She got my record right away (so it wasn’t lost?) and let me know that Dr. Malsch was on vacation but Dr. Zarro had an opening at the end of the week. Unfortunately, I didn’t have the patience to suffer with my sever sinus infection for a few more days so I found another doctor who got me in the same day. I will truly miss the care provided by Dr. Malsch, but it’s so refreshing to go to a practice where everyone treats you like a human being.