Inne of the Abingtons

Horrible customer service!!! They do not have common sense and are annoyed when someone asks for something and don’t want to cater to them even though the service is being paid! Horrible. Don’t bother wasting your money here.

The Inne of the Abingtons says they have the right not to host same-​sex weddings based on their conscience, but when a straight couple, also following their conscience, did not want to do business with them, they insisted on stealing their deposit anyway.
So, the Inne is only interested in their own right of religious freedom, and no one else’s.
Buyer beware, if they are willing to take someone’s money without doing their wedding, they will be happy to rip you off too.

Stay clear of this place and the owner. He is a terrible business owner and a liar.
Do not go there or deal with him.

Terrible. I wouldn’t ever have an event at a place like this. How could I invite friends and family somewhere they wouldn’t be welcome?

My husband and I decided to hold our October wedding reception at the Inne. I will acknowledge the fact that they did agree to work with us on very short notice after our original reception venue fell through. They also gave us the flexibility of designing our own package to meet our budget needs. Little did I know that these things were going to be held against us on the day of our wedding. I worked primarily with Staci, who, in my opinion was not very helpful, and on the pushy side. I received a contract that stated that we were not allowed to the Inne to decorate until an hour prior to the reception, and so we made plans to do just that. When I went to drop off the payment, I was informed that our centerpieces had to be there the day before, even though the contract explicitly stated that we were only allowed the hour before. Since we had already planned our schedule around their contract, I did not have time to make the 45 minute trip to the Inne on Friday. They reluctantly agreed that we could bring them in on Saturday. When we set the time of the reception, I was informed by Staci that I needed to change the time to accommodate their servers as they had another wedding going the same time as ours. These, among a few other incidences, I felt I had to go out of my way to accommodate the Inne (after they had already agreed to work with us), when I feel that it should be the other way around. If I am paying someone for their business, they should be going out of their way to cater to me. During our negotiations, we asked Staci over the phone if the Inne had equipment to which we could hook up a laptop to and play music. We were told yes. The day of our wedding rolls around and we arrive at the Inne to find there was no equipment in the room like we were told there was. We talked to our coordinator who connected us to whom I can only guess was the manager of the place. He told us that we were never told any such equipment existed, they they had ‘bent over backward’ to help us out by allowing us in such short notice (they still received the same amount of money, they wanted the business or they would not have agreed to it) and allowing us to design a package (which was no favor, they have frequently allowed guests to pick and choose the items with their package). He then went on to insult our dj for not bringing the proper equipment (only because we told him it was not necessary, the Inne was supposed to have been providing it), and to speak to me, the bride in an arrogant and rude tone of voice, and in a completely unprofessional manner. Even if the mistake had been ours, good customer service would have listened respectfully and sought a solution to the issue, instead of standing in the hallway, arguing with the bride on her wedding day. In the end, the manager worked with the dj next store to rent us their equipment for the evening. Even though it was the Inne’s mistake, the rental fees came out of our pocket. Their mistake cost us an hour of our 4 hour reception, an hour of our photographers time, as well as stress that no bride should have to experience on her wedding day. I have never paid so much for such terrible customer service! There were also not enough seats set up at the reception.

do not use this place for an event!!! they make so many mistakes they practically ruined my special day
i wouldn’t even give one star but in order to post this i have to select a star