Staples

Totally incompetent… Waited 30 mins to ship a prepaid package… Couldn’t handle a simple operation. Employees seem flustered and one greeted another customer by asking «what do you want?»…

UPDATE on the review below… The package they sent was returned to me because they got it all wrong. Totally incompetent. I wish I could give the zero stars.
I went to have copies made of a 20 page document and was told I had to do it myself on their equipment. Then, I needed to mail something. So I was told to go to the postal desk, which was not staffed and was 12 feet away in full view of the copy desk.
There was no one else in line at the copy desk but the copy person did not come over to help me mail my package. Someone else was called in and he did not know what to do. He froze the system. The copy person came over and un froze it. Then he still didn’t know what to do so they called in someone else who also did not know what to do. Then, the copy person, who all the time knew what to do finally came over to help… started to help me and said, ‘Wait I have to go help that new person over at the copy desk.’ I recoiled in a way of expressing total disbelief. She stayed and helped me, taking literally 2 minutes to process my package. This copy/​postage desk just stinks.

I have been using this location since the shopping mall in this location opened, about 10 years ago. recently I have noticed a deterioration in the quality of service and availability of certain items. case in point: I was in the story last week, on December 8, looking for a Staples brand calendar, months only, for 2015 same version we have for 2014. the store only carried only one, non Staples brand calendar, twice as expensive as the Staples brand. no one knew whether more calendars would be coming in or whether Staples no longer sells their own brand. it was suggested that I order the calendar on line. we did order on line and once I got the email that the calendar is in the store, I went to pick it up. it took them close to 30 minutes for the manager finally to find it. I wonder if they are having a hard time finding, training and keeping people in that store.

Needed simple B/​W copy prints. Totally dysfunctional!
Went to store with file on flash drive. They were very busy w/​holiday orders and suggested I use their kiosk to order prints. All three were out of order.
CSR suggested I take their e-​mail address and send my request and print via e-​mail. I complied and received a confirmation that the file was received.
After 4 days, I tried to call — placed on permanent «hold». Visited the store for pick-​up only to learn they never received my order.
Expressed frustration to manager only to learn «we have been having problems with our e-​mail/​ordering system».
Why pray tell, would the employee suggested to me that I email the order!!!
The manager was very indifferent to my problem.…consequently, I found another local print resource in town.

This is a great Staples location with a decent size parking lot. Getting in and out of it, mostly out can be a challenge as they route you around the back to a central exit.
This is a fantastic story to go to for back to school shopping. They have tons of employees positioned throughout the store helping you to locate the items on your respective lists.
Price wise I thing they are more than reasonable during the back to school shopping event. They also price match which can add additional savings if you can pull it then other stores pricing on your price or with a print out from home.
They have greatly increased their electronics department and now carry a wide variety of Apple products including the Verizon iPhone 6.
Nice store, helpful staff, good location help to make this a decent selection for school or office supplies.

I just have to post something nice about this store after my experience yesterday. I was printing a color booklet for a free workshop. It was 8:00pm, and the copy center was very busy. The associate was very busy printing jobs and helping customers, so when she offered to print my copies, she accidentally printed it before giving me my quote. (This is majorly summed up, I was there for about 30 minutes last night.) I also did not ask or do the math myself… that was my mistake. I didn’t realize that color copies were 49 cents a side… and my document was nearly all color pages, in total, 408 pages. Well, if you do the math, you can see how much I owed Staples! I was shocked. I had no idea, because I stupidly didn’t calculate the cost. Since it was a free workshop, I really should have priced it out.
Well the associate saw my shocked face and guessed that I was really not expecting it to be that much and she apologized for not giving me a quote. She played with the numbers a bit, trying to get the price down and then asked the manager if she could discount my copies. She ended up charging me for the black and white cost instead, which was less than a third of the original cost — and I readily agreed being so embarrassed as to have them make all these copies and then not be prepared to pay! I’ve never done anything like this before. So I was so grateful. AM grateful! They were really very accommodating and sweet about it. I can’t thank them enough for working to help me. I hope they know that if I could have paid the full price, I would have. The copies are beautiful and worth the 49 cents each. Thank you… and I won’t be making that blunder again!