AT&T

I switched from VZ to AT&T then I decided to go back. Well Jacob the store manager said I was 2 days too late and I now own the iPhone. I said WHAT?
The wait at the store was so long I got a coffee next door. So it started out bad. I explained I switched before Xmas and he said it makes no difference. He was cold and with out ant suggestions.
I then went back to the Dedham store and they guy said no problem and I was in and out of there in 20 minutes.

Mid December, I was looking to cancelled Sprint family plan to switch to ATT. I was told by ATT staff that there was not a problem to switch the iphones as long as they were unlock, which 3 of them are since we have used them overseas and all. After we opened a family account of 5 members, and waited 3 weeks for the Iphone6 and one 6plus, ATT staff couldn’t activated our old iphones since we learned that day, Sprint phones are not comparable with any company, but Sprint. Not only I wasted 3 hours waiting to try to figure out what was the problem. ATT didn’t know, had to go across the street back and forth to Sprint to bring information back to ATT. I was very disappointed with the customer service, returned then Iphone 6, and continue with Sprint service. So for a 3 weeks period we were paying two companies waiting for the new Iphones to come. After 3 days a friend of mine recommended to visit ATT in Milford. A girl name Vanessa helped me. She was extremely helpful and eager to fix the whole messed. She even called Sprint herself to transfer the numbers and cancelled the account with them, which ATT in N. Attleboro told me, I had to do myself, because it couldn’t be done by ATT. Customer service these days, it is what makes a different where we shop. I would never go back to AT&T at Emerald Square, horrible customer service!!!

The store is tidy enough and the staff friendly enough, but this is a very standard location in a very blah part of town. The staff is excellent and the premises clean, but it’s not like I’d go out of my way to get to this location. If you need service assistance, accessories or a plan, come here.

Extremely friendly and helpful staff, they made shopping for a new cell phone easy! Highly recommend this AT&T location.