Log Cabin Bed and Breakfast

They will charge your card right after you make your reservation, NOT when you depart. (they do inform you of this however, but just a pre-​note). They did NOT send me a confirmation email like they promised letting me know they charged my card. Then I had to cancel my reservation less than 24 hours later, from making it, and the person who answered the phone was NOT able to do the transaction change right away and said she would call me back and never contacted me back. 3.5 days later, I’ve been calling and e-​mailing with NO RESPONSE, no e-​mail or phone confirmation, and $ 400 out of my bank account. Its like they went MIA. The place looks cute, but I am extremely frustrated with their customer service.

Pros: Amazing décor in the Lewis and Clark room. Great view; great location. Very quiet.
Cons: Leaky sink, linoleum coming up in bathroom, carpet coming up in main room, carpet is also loose and bumpy in main room. 1-​inch gap under door. Deadbolt does not fit into lock. Keys are difficult to use. Wireless internet didn’t work. No DVD player in the TV. Only one bedside table makes drinking in bed inconvenient. No alarm clock. No shampoo, conditioner, or lotion. Super thin walls; we could clearly hear our fellow B&Bers talking in normal conversational tones. Breakfast was undercooked eggs, limp bacon, a lettuce leaf (?), French toast and syrup, and fruit with some kind of cream on it. The fruit was the best part. Also, breakfast was promised at 8:30; it arrived at 9 with no apologies or excuses.
After staying here, I complained about it to my cousin, who said, «Oh! I wish I’d known you were going there; I would have steered you away.»
PS: I emailed the Log Cabin last week, to give them a chance to respond, apologize — something. No response, so now I’m telling the truth online.
⁷⁄₁₂ edit: Log Cabin emailed back, saying, «Sorry you were unhappy.» Good that they responded; bad that they used a cop-​out «apology» (we all know that when someone says «I’m sorry you feel that way,» they don’t really believe they’re wrong). My review stays.