Cablevision / Optimum

*This review is for Optimum Home Wifi*
I moved to Brooklyn in November, and originally chose Verizon for my internet. The speeds were ridiculously slow and there was no FIOS available at my apartment. Long story short, Verizon is still (after three months) after me for funds I «did not pay» after cancelling, and I am beyond dissatisfied with their service. So many hours of my time have been wasted on the phone with customer service.
THEN I called Optimum. They made an appointment the following day, a very friendly man installed my internet, and he asked where I wanted the modem and kept everything discreetly tucked away. Much better installation than Verizon hands down. Optimum’s home Wi-​Fi (Ultra 50 plan) works perfectly. I host webinars for work, stream Netflix, and my boyfriend plays online games via PlayStation with no issues. Their online bill pay portal is awesome, no old-​school interface like Verizon’s was. Everything is fresh and new, easy to navigate, and if you have any issues you can call their number and the tech support will walk through it with you. I have been extremely satisfied with my Optimum service!!! Please don’t make the mistake I did with Verizon DSL!

I’m reviewing the installation process. Technician kind and helpful. Came promptly. Service works but not at the speed agreed. Would suggest confirming the agreed speed at
before the technician departs.
Here is the customer service transcript:
New party (‘Optimum Pop Chat.’) has joined the session
Optimum Pop Chat.: Hi, my name is Optimum Pop Chat and I will be assisting you today.
Customer: Hi
Optimum Pop Chat.: I am truly sorry that you are having an issue with your Internet connection
speed; I know how frustrating it can be. I will be more than happy to assist you from here.
Customer: Thank you
Optimum Pop Chat.: Customer, May I please have the name of the account holder and the service
address?
Customer: Customer
Customer: My address is…
Optimum Pop Chat.: Thank you so much for the information.
Optimum Pop Chat.: Please allow me a moment to look into this for you.
Optimum Pop Chat.: I see that you are currently subscribed to our Standard tier of internet
service. Would you like to add our Ultra 50 service for an additional $ 4.95 per month?
Customer: I was told that Optimum 50 is complimentary for the first 6 months on the
package that I was offered.
Optimum Pop Chat.: I do apologize Customer, I see that we have successfully installed the services we were supposed to. If you allow me a moment I can look into our options for you, is that ok?
Customer: Thank you, I would appreciate that. I did confirm that with the two agents I
talked to, the first on Friday and the second yesterday when I paid for the installation. The technician also confirmed that while he was here today, so I do hope there is no question.
Optimum Pop Chat.: Certainly, I ask that you please bear with my me while I look into a
resolution for you.
Customer: Of course.
Live Assistance Page 1 of 2
Optimum Pop Chat.: Thank you for your patience.
Optimum Pop Chat.: We have a method of escalating this to our Sales Department to retrieve
the call and if that was previously discussed then they will be able to simply add the
service on for you.
Optimum Pop Chat.: I am compiling the information required right now so we can escalate this
for you. This can usually take anywhere from 24 – 48 hours to be completed.
Optimum Pop Chat.: Thank you again for your patience, please provide me the best phone
number for our follow up team to contact you at.
Customer: XXX-​XXX-​XXXX. It would seem reasonable to ask that you provide the
service now since that was the agreement and let me know later if you are going to ask
me to pay for it. Thank you.
Optimum Pop Chat.: In order to add the service for you now you will need to interact with our Sales Department, would you like me to transfer you?
Customer: Sorry I need to go now. I’ll just hold on to this transcript until they call me
later. I didn’t realize that I needed to verify the speed before the technician left!
Live Assistance Page 2 of 2

Okay — I get connected to optimum wifi everywhere I go — but it doesn’t work for diddly squat! It get way faster service disconnecting wifi and going via 3G!

Sketchy business practices abound. I had no choice but to use Optimum for cable at my Union City, NJ address. I had to call to sort out billing errors every month for six months and, even though I provided proof of payment, they would ask me to place stop payments on mailed checks (sent to the correct AR address in the correct amount with the proper account number, because somehow they must have gotten lost)…when you need service, say your prayers because it’s going to be weeks before they send anyone out to see you and another couple weeks before they send the right person. When I moved and got rid of Optimum, I mailed the equipment back according to their instructions, with the label they provided and they are still trying to charge me for unreturned equipment. I sent everything in one box, but whomever received it on their end only checked in the modem — so they received the shipment, but want me to pay $ 522 for missing cable boxes etc. So glad I stopped the autopay before my final bill — just have to waste hours fighting with them now. Painfully frustrating online and phone «customer service».

No problem with the internet. I’m just mad I don’t have a choice but to use these guys at my apartment in Brooklyn. The robocalls are clearly setup by stupid people, the salesperson was awful, and there is no information available about getting your own equiptment. A sketchy operation all around. The one exception was the guy who came to hook up the router. He was very nice.

this service is the pits. I would give 0 stars if that was an option. I have had numerous service techs come to my house, yet my service still sucks. I am trying to stream Game of Thrones. the internet service is so bad, I feel like I am watching in stop action. its so unbearable I turned it off after 15mins. I absolutely hate this service and wish there were options here in warwick ny.

I recently signed up for Optimum Internet & yes i have been receiving these calls from them about service feedback, i would probably have to call them to put me in their do not call list.
I got their 50 Mbps plan but after installation i found that my actual download speed was 1 – 2 Mbps, since i am in IT i actually took the pains of debugging the issue myself ;). Connecting the computer directly to modem seemed to yield 58 mbps higher than advertised, numerous calls to the tech support yielded precious nothing.
I got my own wireless modem & as expected i was able to get 36 Mbps on wifi, they give you a free wifi router so its not that they charge you money for it but a lot of people will base their experience over the piece of crap router that should better be trashed.

I recently purchased internet from Optimum — perhaps two months ago. In that 2 months, they have called me repeatedly for no reason. Mostly to ask me how my service is… if my service wasn’t working, I would call them. Also, they like to tell me that if I plan to move they can offer me great services because of my great credit. Um, if I was moving, I would call them!
I have repeatedly asked them to not call me, to remove my number from all lists (it doesn’t show on their website under my profile). I have tweeted them, reported them to the do not call list, and yet they keep calling.
If you choose to sign up with this harassers, you may want to give them a throw away Google voice number that you can disconnect after initial install.