Madeleine Salon Spa

I would not recommend this place. Purchased a service on groupon for a body massage but before your service starts they make you sit down with the owner so they can try to make you buy more services! I felt extremely uncomfortable here especially because I do not speak Spanish. After reading other reviews I do not understand why they have deals on groupon and living social if they give their clients such a hard time about using them!

I never write reviews but after reading all the bad reviews on here and thinking «what am I getting myself into» I have to share my wonderful experience. Connie was wonderful with me and my aunt. We both had mani/​pedis and we were both completely satisfied with the results. Everyone I interacted with at the salon was very nice and friendly but I can’t say enough wonderful things about Connie. She is exceptional and just has such a wonderful personality. I highly recommend you give this place a try.

Should have read the reviews before purchasing Groupon… this is a hair salon with a «pedicure» nook in the back, 2 old chairs with holes, homemade cushions to sit on, no licenses posted, filthy!!! My friend & I had 12pm appts (took a week to get an appt, not sure why). Showed up on time, nobody greeted us but the dog. Eventually someone came over and took us to the nook. She says she will do one and then the other. I said we had appts to get done together, she said the other girl is eating lunch. She eventually called her when I kept asking why she would take lunch when there was an appt, she called and said she’ll come after she finishes eating. She starts by taking out nail clippers from a dirty draw. Before I could say anything she was clipping away & making me bleed. She tried to say I had sensitive skin, told her I’ve never had a problem before! Put parafin in a Walmart plastic bag and had my feet go in, burned my feet and had me sit there with my feet in the Walmart bag! Classy! Never got my foot massage, just put hot stones under my feet. For the mani I didn’t want her touching me with dirty tools, told her I was already filed and fine, just the hand massage. She put oil on my hands and rubbed for a second, not even relaxing. Then she washes my nails with something that smelled like it had alcohol in it, and wanted to polish my nails while my hands were full of oil. I told her I wanted to wash my hands, nothing to dry my hands with in the bathroom. Told me to dry my hands with the towel she rubbed her oily hands with. Really? Couldn’t wait to get out of there! Reported them to Groupon!

My original review of this business was glowing… Really it seemed like it was to good to be true … And as it turns out it was. My first visit was amazing and every experience after that got worse and worse. After my first visit I purchased a groupon for the Endomologie/​Cavitation treatment. I made my appointment for the following week in person at the salon. When I called the day of my appointment they had no record of me coming in that day and could not squeeze me in. Mistakes happen and I am an understanding person so I let it go. I called back later the following week to make an appointment. My Spanish is a little rocky but I spoke with the woman who answered the phone and made my appointment for 9AM the following Saturday when I showed up they said they didn’t have a record of my appointment … Does anyone else see a trend here??? Still wanting to give them the benefit of doubt I spoke with Madelaine personally. She was apologetic, wrote all of my appointments in her book and through in an extra appointment for the inconvenience. She also asked to see my groupon and then marked it as redeemed even though I hadn’t actually had any service done yet. Nonetheless I am excited for my treatments to start … The following week I get a voicemail asking me to call in and confirm the time of my appointment because they didn’t have it marked down (weird because I saw Madelaine write it down) and when I call I am told that the machines for my treatment are actually broken and my appointment could not be honored. At this point I tell the receptionist to just cancel all my appointments with them since this is the 3^rd time this has been done to me and that I would like a refund of my groupon. I was told that they do not do refunds and that there is nothing that they could do.
Sorry for the long story but I wanted my experience out there so that other Unilocalers could be weary when booking anything with this business!

If I could give this place zero stars I would. I purchased a Groupon deal for mani and pedi with a 10 minute foot massage. I should have known it was too good to be true. I tried so many times to get an appointment to this place and the days that I was free, they never had anything available. I tried to make an appointment for two people and was told that an appointment could only be made for one. How is that even possible? Do they only have one chair and one machine I’m confused. And the worst part is that no one there speaks English so when you call they never know what you are saying or you can hear them hand the phone to multiple people. It was very frustrating. They’re also not open on Sundays or Mondays. After of about two months trying to redeem my coupon that I paid for and was hoping to use at this place, I gave up asked for a refund…

place is nice. we went on a groupon and the girl who did my boyfriends pedicure was super nice, the other who did mine was quite (language barrier). They both did a very nice job but there is a lot going on inside the salon. It’s hard to really enjoy the experience with people and kids running around in the back while your trying to get your mani and hot stone pedicure. The manicurist themselves were GREAT! I’d recommend if you want a mani pedi but not looking for a super relaxing experience. It was worth the groupon deal for sure and my nails look lovely but not sure i’ll be a regular here…

DO NOT RECOMMEND THIS PLACE!!! Had the worst experience ever. The place is disgusting, dirty, and they use people to do the work without any experience, license or knowledge of what they are doing. Had an endormology treatment and had to put my face on a dirty, full of other customer’s hairs, stained and bad smelling sheet. The robes they have hanging behind the doors are completely dirty but they tell every customer to use the same without changing or cleaning them. It is anti hygienic and they lack respect and privacy for the customer. I had a treatment where I was laying down on the bed almost naked and someone went in the room, without even knocking on the door, to talk about a personal issue with the person doing the treatment, disregarding the invasion of my privacy. To make things worse, they called on a hair dresser who obviously had no experience on endermology, to finish my session, due to the fact that the person who started my treatment left because her time at work was up. The owner of this trashy place has no manners and is very rude. Became very loud and obnoxious when I declined to buy a package she wanted to force me to buy and pay cash. I would never go back to this dumpster even if the treatments were given for free as the owner tried to bribe two free treatments after she saw I wasn’t buying her package. Horrible service, staff, lack of cleanliness and knowledge. By the way I researched those machines they’re using and they are very old and do not work or give the results that the owner wants to make believe. Bad all around. Don’t waste your time, or money.

I went back today for a re do because she left so much hair in Brazilian area and I wish I could give 5 negative stars. How the fuck are these people in business? I didn’t go with the owner, she made someone else do it since it was a «touch up». Oh my god, this women has never waxed before. Before she started she was dropping wax all over me… while waxing she didn’t even hold my skin tight when she ripped the wax off. My skin is ripped off and I have bruises. BRUISES. And on my way out I realized she used the same stick the entire time. Send your enemy here for herpes while being tortured the whole time

I wish I didn’t have to give this place a star. It didn’t deserve one at all. I purchased a groupon for this place for one spa pedicure, paraffin manicure, and 10min hot stone message. The groupon sounded amazing doesn’t it? So I first tried to book an appointment for my mothers birthday and I called them. Some lady answered the phone completely rude yelling at me, the customer saying that I can’t book an appointment two days in advance?! Are your serious? Your that packed? Interesting. I got fed up couldn’t book the appointment and gave up. That was the worse way to greet a first time customer if you ask me. I finally called again and booked an appointment for me my sister and my mother 3 weeks in advance. The lady said to be there at 1pm.
We arrived at the appointment 5minutes prior. Had to WAIT 15 mintutes for them to get off their ass from the break room, get off their phone, and get their eyes off the tv to finally sit us down for the pedicure. ONE lady was doing the three of us. There were only two spa pedicure seats so I let my mother and sister go first. The lady gets up after cutting their nails and lets them soak their feet for what I can only imagine is 20 minutes as she goes to talk on the phone and use the restroom. Are your serious is that how your treat customers? To work with them around your time? It was horrible.
I booked my appointment for 1pm because I thought it would be like any other nail salon place that doesn’t take more than two hours. I have to pick up a family member at 3pm.
I am currently at the place sitting down still waitin to get my spa pedicure done. My mothers full pedicure isn’t even done yet as my sister continues to soak her feet in the water cuz only one lady is supposed to take care of the three of us, as two ladies are sitting on their ass watching soap operas. This is completely pitiful.
It is 2pm.
I don’t recommend goin to this place at all dispite how amazing the groupon might sound. You are just asking to waste time waiting for them feel like they want to spend time on you.
Absolutely horrific!

Purchased a groupon for 3 endermologie sessions, only to arrive and have them tell me that the body stocking that was needed for the procedure was not included and would cost an additional $ 45. When I complained about it, they said that I could use some old body stockings that they «don’t wash after every use» and «aren’t hygienic» (yes, those were their exact words!). As if anyone would willingly take the unhygienic option! This place looked run down and not very clean. Would not recommend!

Horrible experience. Owner is rude and unprofessional. Manicure service was a joke. Do not come here for nails.
Used a living social deal that expired a year ago… I paid $ 25 for a voucher valid for a spa mani/​pedi. After expiration, only the paid value is still valid, totally understand this point, this is not the first time I have used deals before. She was only willing to give me a regular manicure (for $ 25??? wtf??? such a joke). She was rude when I went in as a walk-​in, they had no availability for a manicure because they only have one girl that does nails. So I made an appt. for a month later which I just had last weekend… salon is dirty: used q-​tips on the floor, tools not cleaned, grimey bowl to soak my nails in, dust everywhere, just overall not a nice place.
The owner ended up doing my nails, only after she again gave me trouble when I presented the voucher to her and explained EXACTLY what she had told me weeks ago, that I was only getting a regular manicure, not gel, no pedi, etc. So again I had to deal with her rude attitude, her rude explanation of what she thought she said to me last time, and her nasty tone.
She cleaned my nails/​cuticles, and she made my fingers bleed several times, see pictures, and exclaimed only «aye, skin so sensitive» after she cut my cuticles and they started to bleed. Oh sorry, it’s my fault you’re rough and tough with my nails? No.
Some girl walks in to get microderm… she gets up and leaves me saying, she has an appointment I’ll be right back, sorry can you wait? I wait…20 minutes… mind you, I also had an appointment, that I was on time for, dare I do a walk in like I did weeks ago and get yelled at by her. So she left me to go do this girl’s face for 20 mins then finally came back and did the polish… such a crappy job, crappy attitude, crappy salon.
Never go there unless you like being yelled at in Spanish (I don’t speak Spanish) then in English when she realizes that you are not Hispanic.

They don’t even deserve one star! Horrible experience. I don’t know where to start. Made me wait 45 min from my appointment time. Very rude, loud and obnoxious staff. Pedicure chair area was unclean. I walked out seeing the condition of Pedicure section after waiting for 45 min. They have no value for customers time and they pretend they don’t understand English. I called groupon and got my refund back. Horrible salon and service.

The Best waxer I have ever found! Clean punctual and professional. Perfectly done every time! Even after I moved I drive 30 minutes to go see her! Absolutely irreplaceable

By far the most painful facial I’ve had in my life. The salon was nice, clean and spacious. The lady definitely seemed professional but had no skill in managing the pain. I’ve had plenty of facials before and plenty of painful facials too. But this one was unbearable. She was very rough. I had tears rolling down my eyes throughout the facial. My face was clean after the facial (some break outs but that happens to me after facials) but the pain was too much of a compromise. Im going to take the advice of someone here on Unilocal who called groupon to cancel the deal. Theres no way I’m going back here. Whether groupon refunds my money or I waste it. Not going back!

I bought a groupon at a great deal. The owner does wax herself. She does it quick precise and pain free. I will definitely get the groupon again

Service is exceptional. Staff is very friendly and attentive. They have last minute appointments and are open at convienient times. I purchased the groupon promotion and was exstatic since i have been a loyal customer for 4 years!!! I highly recommend it!!!

I dont really know why there are negative reviews for this salon but I can share my experience. I have been going to Madeline (the owner of Madeline Salon) for over 6 years. She is the only person I allow to wax and shape my eyebrow (and other sensitive areas). She is great at what she does. Works quickly (so you are in and out) and has techniques that are helpful for painful waxing. I recommend all my friends and family to her. (For first time –Brazialian Wax, she is the best)

I started going to Madeleine after a friend convinced me to get a Brazilian. I was hesitant at first because I could only focus on the pain that was about to take place. However, Madeleine used some breathing technique which helped minimize the pain. Needless to say, I have been going once a month and do not regret it. She does a very thorough job and I feel very comfortable with her.

I really wish that I wouldn’t have to give this place any stars but I just felt the need to warn others about my experience before they decided to give this place a try.
A girlfriend of mine and I decided to venture here into the lovely and painful world of removing unwanted hair for the likes of beauty. The website promised specials and testimonials of excellent service and accurate hair removal… Boy was I wrong.
It came to the day of the appointment and my girlfriend and I get there 10 minutes early. We go in, and we waited approximately 15 minutes before any of the staff stopped yapping on their cell phones and watching soap operas before they noticed we were there. The only person behind that desk was a 6 y/​o kid watching YouTube clips of the Disney Channel. The owner then comes out, doesn’t even ask for our names and just tells us to take a seat, so we did.
Mind you, it was a Saturday afternoon and they were not at all busy. We wait, we wait… and we wait… an hour goes by before the owner decides to remember that we are there and THEN proceeds to call me and my friend to the room to be taken care of.
During the session, the owner decides to place all the used wax strips on top of my shirt instead of placing them on an adjacent table or throwing them out! Then, the owner offers to do my eyebrows, so I say «fine» since I was there already. THE WOMAN GAVE ME A BALD SPOT ON MY EYEBROW AND TRIED TO COVER IT UP BY TAKING AN EYEBROW PENCIL AND COLORING IN THE SPOT WHERE SHE MESSED UP AND PROCEEDED TO TELL ME TO BRUSH MY EYEBROW HAIRS UP INSTEAD OF TO THE SIDE! When I looked in the mirror, she got wax in my hair as well!!!
Then after I paid, they «forgotten» that we also booked appointments for a «May Monthly Special of a hot stone massage sugar manicure/​pedicure». FALSE ADVERTISING! There was no sugar scrub, there was no hot stones, and there was no massage.
The staff there is rude, unfriendly, and incompetent.
I will never, EVER, go back here again and whomever reads this review should take heed of my experience.