Em Nails & Spa

Horrible experience… Showed up on time for pedi with a friend… ½ hour later my friend is ¾ done and I am still waiting… Plus 2 walk ins are started and i am sitting here soaking in now cold water. Why bother making an appt? I did not get service until I said I was leaving. The pedicure itself was also bad — less than 10 seconds per foot with pumice, no calf or foot massage. This place recently changed names from EM (Which was also bad) to Prestige. Now I see it’s the same crappy place

i just got back from having a gel manicure and regular pedicure. the facility itself is beautiful, however i don’t think it’s the cleanest; i didn’t see any tools being sanitized and the manicurist didn’t even put a towel down when i got the manicure. both my fingernails & toe nails look like a toddler painted them. my gel is lumpy and uneven and part of my thumbnail doesn’t have polish on it. i am going to have to do some clean-​up, but this is not what i expected to pay $ 50 for. i will NOT come back here.

Awful experience. Don’t go!
This was my first nail salon experience since moving to New Brunswick and I definitely would not return. The salon itself is large and appears clean but the staff does not pay attention to you, they talk SO loudly across the (very large) room with each other the ENTIRE time, they throw your cuticle clippings straight onto the floor and i’m not entirely sure a clean set of tools was used to do my nails. The gel manicure itself was okay but not worth it. Go elsewhere.

I came in for a $ 12 basic manicure, and although I do enjoy gel manicures I did not want to get one that day. Of course not only did my manicurist try to push the gel manicure on me, but so did the male manicurist. Although I shouldn’t have to explain myself, I did for the sake of not making things awkward. My manicurist at that point was annoyed I’m assuming since from there on out she completely botched my whole manicure. Nails were uneven, barely buffed and the best part (not literally), she left huge parts at the side of each nail completely bare no polish whatsoever. Luckily my one nail smudged and I was able to show the manager the terrible job she did. He was nice enough to redo my polish, she on the other hand made a comment in another language and walked away.
Will never ever go back again. Do not suggest anyone goes.

I used to be a frequent customer at this nail salon for fill-​in services because it was conveniently located just minutes away from my condo. Last month, I decided that I wanted remove my acrylic nails. After I explicitly told the nail tech to «cut and shave down» the acrylic, she proceeded to «rip» the acrylic off. I spoke up and said something, and she listened, but did a half-​assed job with the rest of my manicure. By half-​assed, I mean uneven cutting, and uneven application of lacquer. I’m not sure if she spitefully did a poor job or if she was just not certified.
I was so frustrated and actually called the new manager (or owner, I’m not sure). He told me to come back, but I was in a rush and could not come back. He told me that if I come in again, I would receive a free manicure. I will take him up on his offer and keep my fellow Unilocalers informed about my experience.

It’s a shame that I can’t rate EM Nails a ‘0’. I went in for a basic $ 12 manicure today. First: The people who work there are brusque and unfriendly. Perhaps this is a cultural difference, and I completely understand that, but it’s difficult being a customer in this situation. And they constantly yell across the room to one another.
Second: The nail station was absolutely FILTHY dirty. The cushion for my wrists was greasy, the table itself was dirty, the nail tools looked dirty, the bottles were all smudged, the bowl of water was cold, and the white washcloth was grey. I almost left but I had an event and was desperate to get my nails done. That said, I told the guy neither to push my cuticles back nor to cut them, as I was afraid of getting an infection.
Third: the manicurist’s nails were revolting: dirty, some were long… oh my goodness, the whole experience was disgusting.
Over the last few years I had come here for mani/​pedis every now and then, but it’s been a while. EM never used to be so dirty. Oh– and the manicurist told me to go wash my hands before he applied polish. The wash station was dirty and there was a large, overflowing garbage can next to the sink. Never again. I seriously suggest that you find a cleaner, more sanitary place to get your nails done. I can’t imagine getting a pedicure done here.

I went to go get a gel manicure. The day after they started peeling! I paid 25 for nothing! Never again! Save your money. Go somewhere where they actually last!

It’s an inconvenience that they don’t accept tips on credit/​debit cards; you have to give cash tips only. So make sure you do have some cash on you before you go. But they do accept credit/​debit cards for the service, without including tip.
When I got a pedicure here as a walk-​in they did a great job. It was reasonably priced, relaxing atmosphere, polite female staff, not crowded, and clean. However, I took my mom here a different time and she did not enjoy the experience as much. There is one man who works there who she says did not do a good job and was very brisk with her. Maybe if he was just more courteous and professional this place would get 5 stars.

I’ve been to my fair share of nail salons and happened to find this one on my way home. Much larger than I expected, clean, moderately priced with very friendly staff. On my first visit, the nail lady stayed way past their closing time to do my nails because I arrived 5 mins before they closed. She was actually very quick and proficient with doing nails and matched the exact color that I wanted! This place was also cheaper than the last place I went so that was a bonus for sure…

This shop does not get a single star from me. The only reason why they got one star is because the site would not let me post review without the star. I’ve went to the m about two weeks ago and they did not do a good job. The nail tech seem to be in rush and just glued the nails on and didn’t bother to do the extra like push back cuticles. Then I went back to get a fill and it was 6 pm and I walked in with only one nail tech and a customer who’s nails she was finishing. There was a not another soul waiting in their waiting area and tech looks at me and tells me that they are closed
It was 6 pm and they closed at 7pm. Another girl walked in while I was there and she told her the same thing
We both looked at each other and walked out. They will never get my business again.

Worst. Pedicure. Ever. $ 25.00 for a rushed, sloppy experience. I was in the chair for a total of ten minutes. Do not waste your money here! Awful!

Horrible customer service. If you like to go waste your money on a manicure that a 6 year old can do, then go. I took my daughter here to get a manicure for her rainbow themed birthday party the following day. You would have though I asked the woman to paint starry night onto her nail. What she got was pink nails and 4 little lines of color on 2 of her nails. Not sure they know what a rainbow is. While my daughters nails were drying, I got a basic manicure that was awful. The bowl of water for my hands was freezing cold and the rude manicurist spoke 0 words to me and spent about 10 minutes on my nails. I went to go dry alongside my daughter and she told me she smudged one of her rainbows. I asked the rude woman who was filthy by the way to please fix my daughters rainbow. She looked at her hand and said «she already dry» then just walked away. Luckily, the woman who painted my daughters nails heard me and redid the nail for her. The entire time she was painting the nail over, the rude woman spoke loudly in her native tongue which I did not understand. I would never revisit this place. Horrible is a kind word for our experience. It killed me to take out my wallet and pay for this type of service.

I am from out of town, should have read the reviews!!! Would not recommend, place was dirty, dusty, products everywhere! Not even sure if they use clean tools!!! Employees sitting around playing games, loudly, hard to relax!!! They should be cleaning!!! Quality of work, not to my standard.

Yuck, what a horrible place. The guy who did my nails had filth under his nails. When I asked him if he cleans the utensils he said yes, but I don’t think so. Not going back.

This place doesn’t even deserve 1 star. My gel fill in ended up looked like I had cinder blocks on top my nails. On top of them being thick you could see the clear distinction between my nail and the gel. I then asked for gel polish. The man started and then passed it off to a woman who rushes thru it… missed portions of my nails and had it all in my cuticles… and they have the nerve to charge 15 extra for gel polish!!! I told them I wasn’t paying for it and I paid for my fill. Im actually upset with myself for paying for any of it. I promptly left and drove to my main salon Nail 18 and she took great care of those cinder blocks.

HORRIBLE!!! I went for a gell fill and pedi. They have no idea how to do a fill. They don’t use enough gel, my nails cracked within 2 days. I have been getting gels done over 5 year and have NEVER had that problem anywhere else.
Spa pedicure? They didn’t even cut my nails. I asked for a French. The line was so thick it looked like it was half an inch long. Total waste of $ 77. If I could give this place no stars I would. 1 star is too good for this place.

It’s really tough that I have to give this place one star. The service it self was not so bad but there is one VERY rude, young staff member is the reason I will NEVER return. Imagine, tipping someone and they just look, count and walk away without saying thank you? Very rude people. not worth it. head over to JM nails on route 130. not a fancy place but at least they have manners and treat customers with respect.

Awful. If it were possible to give it no stars I would. I’ve gotten many a gel manicure before at other salons. I thought I would try somewhere close to home and went to Em Nails. So terrible that would drive out of my way just so that I could get something more decent than the «service» they provided. Don’t waste your money.

I like coming to EM nails… I’ve been going since the beginning and I think it’s gotta better since then. While there are some techs that lazily get through doing your mani/​pedi and look like they are bored the whole time, most of them really show care and interest in what they are doing. Some of the poor earlier reviews may be from those techs, but really, overall… the place is great. The price isn’t bad, the location is perfect, and the environment is clean. Give them a try!

Went there to get a pedicure, was a little expensive for the service in general ($ 22), but would be considered highway robbery for my overall experience there.
The staff seated me right away, but I had to wait a full 30 minutes for any services to be done. It was strange because there were only three other people getting services in the salon, and they didn’t offer any explanation or a timeline for when my services would begin. I was about to walk out (wet feet and everything) when a tech finally came over and commenced the pedicuring, which was brisk and not very relaxing. Minimal pampering at best and not worth what they charge in an ideal situation.
The entire time I was there the staff was shouting to one another across the salon in Vietnamese. They had a TV on and a radio playing somewhere, so the overall atmosphere was terrible. Also, I did not notice one autoclave or sterilizing solution in the salon.