Sprint Store

Even I cannot believe that I am getting a cell phone store five stars. However I was very impressed when I went to upgrade to the new iPhone 5s. I worked with Josh. He was very friendly, and very helpful. I was able to upgrade to a new iPhone 5s, had it ordered and out the door and less than 20 minutes. He told me that the expected ship date was 2 to 3 weeks but in many cases it was coming in a week. It came today, only four days. I would still give them five stars even if it had not come early.

Super
Personable
Representatives
Incite
Never-​ending
Teamwork

We’ve been Sprint customers for 2 years now and time to upgrade our phones. Now, let me also say that I work for a competitor in corporate mgmt also. Yeah I like sprint. I have an Evo and my wife just picked up the Epic handset. She did this while out of town and just had to go back a second time to this store to retrieve her old memory card containing all of her pictures, which should have been copied over in the first place. Oh well…
Then she contacts customer service for an activation credit because of the inconvenience. What a hassle! The store claims they can’t and cust svc says they don’t and the store should have done it… hmm. After speaking to two reps on the phone they agreed to do it! Typical.
Sprint has good phones, a stable network with good coverage and a great plan for families sharing minutes.
So we will deal with it.

Even though I have doubted Sprint in the past, my faith in them has been restored.
After 6 years of service with them, I was on the fence about whether I should make a change or have more of the same. I had my current phone for over 2 years and I was desperate for a change. I researched thoroughly between all the major carriers — I compared plans and rates. I considered the people I call most and what carriers they had. I remembered the last time I went into Sprint and was rudely treated by their customer service associate and still walked out with a new 2-​year agreement. I lastly factored in all the cool new phones that I had seen plastered all over television ads and websites.
After weighing all the options, in the end, I opted for more of the same.
I walked up to the front door of the store with a mission: get a new phone and upgrade my plan.
Within a few seconds of walking in the store with my mother I was met by Jeremy, one of their sales associates. He asked if I needed any help, and I told him I was getting a new phone today and had a few in mind. He offered to give me a few minutes to look — which was amazing because NO ONE offers that when trying to make a sale — and to grab him when I had questions. I realized he was a nice guy and took advantage of his offer right away.
I narrowed my choices to three different phones and asked questions I wanted answers to: which phone was most/​least popular, which one had the best features, which phone had the best battery life, etc. He gave me the answers to all of my questions and so much more, providing demonstrations on the phones and allowing me to finagle with the devices myself. I threw one of the choices out and got stuck between two phones. Instead of being pushy, he let me talk the decision out and asked me a couple questions to consider before purchase. After about 20 minutes, and with the help of Jeremy and my mom, I decided on a phone.
On the way up to the counter, he mentioned that accessories were 20% off if you buy two of them. Normally I would have objected to this, but since my mom needed a phone case also and she was footing the bill, I ended up with a new phone and a new phone case.
As if things could not get any better, they offered to transfer all of my numbers and pictures from my old phone FOR FREE. WHAT?! I’ve heard that everywhere else charges $ 10 – 15 for this so I was shocked and thrilled about all of this.
I can’t remember the last time I was treated so well when trying to make a purchase. Maybe it was cause the store wasn’t busy and he knew I was definitely going to make a purchase — who knows. Either way, I extended my service and walked out a happy customer…
…and a new found faith in Sprint.