The Joint Chiropractic

PLEASE BEWARE! I should not have to manage a business as a client. They charged my account twice in the same month. A couple of months later I had to put my account on hold, due to not being able to make it to the office for a couple of months, filled out all the paperwork associated with putting an account on hold and I am STILL being charged. Also, every time I go in, there is a different receptionist. One of the receptionists complained to me about another worker who is always late and doesn’t do anything in the office. Unfortunately, I went with the 6 month plan and am now stuck with paying for services I don’t receive. The contract is a scam. PLEASE BEWARE

I have been going to The Joint for about 7 months and I love this place. Dr Bord and Dr Henderson are amazing. They always address my concerns and help me out in any way!

I’ve been to all of the Joint locations in the area and this is by far the best with Summerville a close second. Dr. Bord is a very good chiropractor and I never feel like he is pushing the boundaries with my neck! I actually signed up for their plan in Mt P but haven’t been back since. I should have started here in the first place. Overall a very clean, convenient and well run location. Just a note that Wednesday is his day off so I can’t comment for his stand in doc.

First off, let me say that the Chiropractor Brian here is awesome. I have zero issue with the service provided by him, he’s super friendly and professional. All in all a great provider and I was honestly a bit skeptical about going to a chiropractor but I actually really liked it.
Problem is, I signed up for a two month deal ($ 49/​month) and explained at the time of signing up I was just trying to service to see if I even liked it. The receptionist stated that she’d call me and let me know when the time was coming up before it would renew my monthly charge and I could choose to cancel then if I wished. Given my age and experience with businesses not always following through with such courtesy calls, I stopped in myself today (four days before the renewal of my account just to make sure I don’t get charged and said I needed to cancel because I can’t even make it in due to work+kids+life but I would probably sign up again later when timing and funding were a bit more disposable.
Turns out, I’d be lawyerized by the contract which requires a 30 day notification before you can cancel. This contract requirement is a clear cheap trick to take money from people should they choose to cancel. They’re essentially taking a bit more money from any customers who decide it’s not something they wan to commit to any longer or for the moment. I explained that the receptionist that signed me up on this adventure (a different one that maybe doesn’t even work there anymore?) told me she’d call me and said it wouldn’t be an issue to cancel before my two months were up. **receives blank stare** It didn’t matter.
I was still going to be charged for a THIRD month even though I hadn’t even been able to come in for the previous month. This isn’t an apartment complex where you need to notify the landlord in advance so they can begin the process of renting back out the apartment I’m now choosing to vacant. It’s completely ridiculous to place that bogus of a term in a contract for a service that doesn’t require notification for termination of their services. I can understand if they were completely FULL and couldn’t even let new clients sign up for services and I was essentially holding up a place and the business would be at a loss should I just up and leave. But I had paid my two months and the fact that they have a two month requirement to even sign up for the service that I did that requires a 30 day notice to cancel continued membership is just plain bad business sense for taking care of customers. It’s disrespectful to charge someone for a service they aren’t happy with or getting their value out of, why burn a potential return customer at a later time by forcing them to pay MORE money for something they aren’t even going to use?
Admittedly…I KNOW IT WAS IN THE CONTRACT that 30 days is required, but I took the receptionists word when she told me if I wasn’t happy I could cancel before the 60 days was over… I still believe in HONEST business/​customer relations, unfortunately to my own demise.
Now «The Joint» has unfortunately not only lost a potential returning customer at some point, they’ve burned that bridge completely and now everyone I can share this bit of poor business practice with will hear the story of how «The Joint» would rather just take someone’s money because they can, rather than actually do the right thing which is not place a completely unnecessary requirement on a client just to get money from their wallet on their way out the door.