White Mountain Oil and Propane

I am a new White Mountain customer as of last Friday. My tank unexpectedly ran out overnight and white mountain was able to schedule my delivery a day early and come first thing in the morning. Everyone I’ve dealt with on the phone and in person has been very friendly and courteous.

Its a long story but for accuracy Id like to include all I can… They claim to have the cheapest prices but dont Irving is cheaper and do cater to those that have less than perfect credit. First off I am a handicapped and disabled person on public assistance. I had a problem with my furnace making noises. I had someone look at it and thye told me it was a bad blower the bearings were worn out causing squealing. I sprayed them and it seized up from the dust going into the housing and bearing. I called fuel assistance to have their guy look at it. He concluded the same and said I should replace the blower. FW Webb would not sell him the blower cause he was not a lic. HVAC tech. I put the assembly together and installed it and low and behold short of a bad smell from the lubricant sprayed it was quiet. I did not want to take a gamble with a house fire. I called fuel assistance again and explained what I had done. I explained I was concerned about leaving the unit on and leaving for any persiod of time that I would like to have it checked out. They told me to call me vendors (white mountain propane) and that a service call would be covered in this case.
Well they refused to pay the service call despite the fact they initially were going to pay for a blower unit, I put it together myself and repaired it but was not a lic. hvac,.
Now come the threatening calls from Thelma in billing at WMP. We are coming to take your propane bottle and will bill you a restocking fee for the gas left in it. A month later we are coming to take the bottle if you dont pay us. We will credit you for the remaining gas. I played a game with her and said oh I have a bad connection I cant hear you. She said is that so. I got another call two minutes later and let it ring through to voice mail. This established that a) she broke the law as far as collections go. The law stating that you can only make one collection call per day. She made two and b) they WMP has no regard for the law leaving a handicapped individual without cooking gas or heat for their home. probably broke the law again. The propane was paid for but because they had a balance they felt they could bully me and take their bottle and leave me with out fuel .
Last week they showed up with the police and proceeded to take the bottle. I have accounts set up with another vendor but they werent ready to deliver. I called in a payment and they left the bottle.
IS THIS THE WAY YOU WOULD WANT TO BE TREATED? FIRST OFF ITS A CIVIL MATTER AND WE AS CONSUMERS HAVE RIGHTS. THEY TOTALLY BYPASSED ANY RIGHT AND USED THREATS OF TAKING WHAT I OWNED AND USED THE POLICE TO BACK THEM… THE POLICE, KNOWING THEY WERE WRONG SAID THATS WHY WE HAVE A COURT SYSTEM)…
DONT USE THEM THEY DID NOT TREAT ME FAIR AT ALL… THE GAS WAS PAID FOR IT WOULD NOT HAVE CAUSED THEM ANY LOSS TO LEAVE THE BOTTLE UNTIL IT WAS EMPTY BUT VIOLATED MY RIGHTS TO FORCE A PAYMENT OUT OF ME ILLEGALLY AND USED THE POLICE TO GET THEIR WAY…