Midas

After running late and canceling my 9 o’clock appointment in the morning I decided to swing by at 4:30 to see if I could get my oil changed. I was happy to see no cars in the bay and three or four employees hanging out. I met one of the tecs at the front desk and he informed me that he couldn’t take me in for an oil change because he had a 430 booked in and a 5 o’clock and he only had one technician on. Now by this time it was 436 and nobody was there so I asked him if you can put me in at the 430 slot he told me he couldn’t do that because oil changes took an hour and he had a 5 o’clock coming in. I thought to myself if oil changes take an hour then that would put his 5 o’clock in till six which is a half hour after closing time which didn’t make sense to me. Something wasn’t right. I thanked him and left and went across the street to AutoZone and bought myself some oil and filter and did my oil change myself. I had previously brought all of my cars to this Midas as well as my business trucks and employees cars. I was pretty disappointed in the way he treated me and probably won’t be going
be fair it was a Friday afternoon and I’m sure these guys want to go home after a long day but if I come in at 4:30 in the shop closes at 5:30 I think I should be able to get an oil change.
Edit. Since this review I have been back and have received steller service. Props to Mechanic John who took great care of me.

The customer service is outstanding! Everyone is so great and so helpful. They’ll go over everything with you and even bring you to the garage to show you what needs to be fixed so you know they’re not doing it for nothing. Or they’ll even bring you out there to show you how good your car looks! As I was leaving one of the guys rolled in a tire from someone’s car to show the owner what the issue was. Prices are decent and they’ll send you a bunch of coupons for things you actually need. Definitely recommend Midas in north hampton!!!