UPS Customer Center

This is hands-​down the worst delivery service on the planet. The only reason they continue to be used is because we as consumers have ZERO choice in selecting shipping providers and they must offer some deep discounts to businesses to continue using them. The North Haven CT location and drivers, though, must be some of the worst around. We’ve had issues with them for years, including failure to deliver items that were set to be received via overnight that my husband needed for work — that was fun. We literally stood on the front porch and watched the delivery driver who supposedly had that package go merrily down the street with a brief touch of the brakes at our home. He updated the delivery status with «no one home.» Oh, okay. After a furious phone call, we then had to wait until after 6 PM to go to the UPS Customer Center to go pick it up ourselves.
Packages have come to us damaged beyond belief. We had several deliveries of baby items throughout the last few months, and had to change out more than one item — including a bassinet — because the box was smashed up and looked run over and there was no way of knowing if the bassinet was damaged or not. Not really keen on testing it out on my newborn, thanks. UPS was zero help — they made us jump through all the hoops and go through the store to get a new one. They also refused to refund the delivery fees, either, to the person who had sent the gift to us. Super nice.
Now, the latest. My husband sent off his mobile phone to the manufacturer for a screen repair. We paid $ 250 for the repair on a phone worth $ 600. We had to go pick that package up, too, because they couldn’t figure out how to knock on a door for a signature while I was home. If they even bothered to try.
But guess what’s inside the busted-​looking packaging? His phone, with a smashed up screen.
LIVID. It would be comical at this point if it hadn’t cost so damned much in the first place!
Yeah. These guys need to figure out how to actually treat things with respect and stop throwing packages around like they’re all full of freakin clouds and rainbows.
A damage claim is being filed for this one, but I really can’t see them doing anything to fix their recklessness and negligence.

Well, I must be the exception here, but I’ve never had an issue so far. I receive many packages and live in a densely populated area. None ever went missing. Employees at the UPS center have always been courteous. No complaints from me.

UPS Driver lied and management swears to it. I tracked package, waiting till after 7:00 PM. Delivery status update claims driver attempted delivery, «adult signature is required» Total BS. I was home and waited all day/​evening for package to be delivered, they never showed. They met their quota for the day. Called customer service, they claimed it was set up for wrong address Road vs Lane. Another lie. Package finally arrived, address was correct. Driver just plain and simple did not want to deliver the package. Management called this AM, but call back number is non-​working number. I will go out of my way to tell people not to use UPS, when I purchase that require shipping I will instruct not to use UPS.

So I had an order for several thousands of dollars of electronics coming today. It was supposed to be here four days earlier. I saw it went out on the truck today so I took the day off from work (one of 16 vacation days for the year). It had to be signed for and the truck comes well before 4 on most days.
So I was home all day. I had notes on both doors that the UPS man could have come to saying I was home and waiting for the package. He never showed up. However at 6 pm I get a text notification that the driver tried to deliver it just now and I was unavailable. Now keep in mind that our cars are parked in the driveway and all the lights around both doors (both inside and outside) are on. I’m sitting in the living room. My SO is sitting in the kitchen… Additionally we have a spotlight and security camera in the driveway that is linked to a motion detector. It went off twice today. When my SO left for work at 6 am and when she came back at 4 pm. The only real way to get to the house from the road is by the driveway… Guy never came and lied on his report about it.
So I call customer service to schedule a same day pick up. Twenty minutes on hold and eventually I’ve scheduled a same day pick up. However they need to call you for verification. They say that they will call within an hour.
An hour later I have gotten no call and I call back. That turns into over an hour on hold with a customer service rep powerless to help me, waiting for a supervisor. The supervisor eventually gets on the phone and tells me he is going to call the North Haven facility and tells me that they have tried to call me 3 times from the delivery center (no they didn’t as there are zero missed calls on my cell) and that they have closed for the night.
I can’t take my business elsewhere as you’re not given a carrier choice at most places online. They know this and thus the supervisor’s attitude of «tough luck, deal with it.» So the local driver and facility in North Haven both lied through their teeth and the supervisor (located who knows where) was a dick. And yet no consequences.
Avoid UPS if at all possible.

This is a UPS review for their delivery procedures. I would never ever ship anything via UPS as they have absolutely NO standards for delivery. I have suffered numerous times with drivers leaving packages tied to a mailbox on the street or directly in front of our garage door where the package would be run over and destroyed if I had taken the other car. But this is even worse. A check and documents were overnighted to me with a 10:30 am delivery for today and these people at UPS do not even know where the package is. It was date stamped at 7:09 PM last night in Norwood Mass which is 2 hours from where we live and that was the last that was heard. Since it was check and document it was in a UPS mailer and I was told that it probably got caught up in the conveyor belt in Mass… I mean really… are they kidding. I have now had to stop payment on the check and this entire mess has cost me half a day. DO NOT USE UPS… WE USE FED EX… FOR ALL OUR BUSINESS SHIPMENTS. UPS is a mess. Imagine that they do not know where this package is. Disgraceful. And NO ONE calls back… you can’t call the center and they just send messages via email. They should be out of business with the lousy service that they provide.

Paid for two day shipping to receive package before PREDICTED 21 inch snow. It went out for delivery, but never actually delivered (where were all the drivers about to get 2 snow days off to do a second shift???). Obviously not delivered wed/​thurs due to snow. Friday? Apparently «put in semi-​trailer before snow in random order and locked up.» Smart. So, not delivered because «the package must not have been near the front of the semi». And why not delivered today??? BECAUSE I DIDN’T PAY EXTRA FOR SATURDAY SHIPPING!

This UPS-​store is terrible. I went in wanting to send a large envelope to Europe. The lady at the counter told me they don’t take these as I put down my envelope. I am left wondering whether UPS just doesn’t do (international) mail. So I ask if they have a different envelope. She then says I need a slip and points somewhere behind me. I find a computer there, fill in all the info required and it won’t print or save. I then tell an employee who directs me to use a different computer. Again, after re-​entering all the info it doesn’t work. The lady helping me then tells me I need to change the address.
Needless to say, I left and went to the FedEx which happens to be right next door. How convenient. Everything went smoothly there.
What a waste of time!

Oh boy was the blond girl with blue eyes at the front desk the most unfriendly UPS employee I’ve ever encountered! She was so unhelpful and did not look like she wanted to lift a finger to do her job. I even had other customers in line helping me with boxes since I had so many.