A-1 Self Storage

I am in complete agreement with all the positive reviews — this facility is clean, well-​managed, and secure. Yabone graciously answered all my questions and accommodated my requests making the process quick, easy and most importantly, stress-​free. I’ve had a great experience with A-​1. Very well deserving of 5 stars.

I had a 5 by 11 ft storage for a few months. It was very clean and they have equipment to help move all your big stuff. And checking in/​out was easy. I must say I have never had better service before. Even other employees from other stores went way beyond to help me. Yabone was one of those people! Thank you so much again for your time and service. You guys rock!

I selected A-​1 after reading the many positive reviews on Unilocal for facilities in my neighborhood. My experience lived up to the positive reviews. The gentleman at the front desk — Sam — was knowledgeable, thorough, efficient and patient (he took time to show my a few units). The facility looks well-​maintained and clean. I made 3 drop offs on my first day — and my only complaint would be that I had to wait for one of the dolly carts to load up from my car and roll the boxes to the elevator and to the unit. For such a large facility I would have expected that there would be more than 1 cart for my elevator bank. But other than that, so far so good…

Yovonie was so much help! Amazing customer service! Thank you guys so much for the great service and going the extra mile to acomodate me!

haven’t use the service yet, but the front dest lady sounds very nice

Here’s an update: The response to both my message and this review were super quick. I received a call from the storage manager and my hubby got a call from the regional manager, promising to fix the issue. When I finally spoke to the store manager he was very attentive and apologetic for the issues. I know that A-​1 can only do so much when it comes to bugs, but he assured me that the storage unit would be treated to help with the issue.
I told him I was freaked out (maybe overreacting, but we’re talking roaches) and asked for a new unit. He was quick to make the change with no questions and even asked if I needed any supplies and other items to aid in the storage transfer. I thought that was nice. Without going into too much detail, I ended up switching back to my original storage unit (yes the one that I saw the roaches in) mostly because it’s more conveniently located. He switched it back with not even a frustrated huff, I mean not even a hint of condescension, he was still all apologies. There was no attitude or this is your fault or we’ve never had this problem before, he simply assured me that he would have my unit sprayed if I wanted it. I know I’m beating a dead horse (I really have to find another expression).
We went through our entire unit and didn’t find anymore roaches, THANK YOU GOD!
I’m going to stick it out because the facility is clean and I truly think this kind of thing can happen at any storage facility especially because people don’t follow the rules and bring in items that attract bugs.
Note to storage renters (more like a naggy mom preachy speech): Please don’t bring your trash, I mean stuff to store in storage facilities. You may think your trash, I mean stuff is okay, but us rule abiding storage goers don’t want your friends/​bugs in our units. Thank you in advance. Yes, I’m assuming someone brought them in because the facilities are kept so clean.
A-​1, thank you for the quick response and for addressing this issue aggressively. I’ll update in a few months or so to let you know if I see more bugs.
Forgot to mention the manager also gave me a discount which I really appreciated.

Truly a pleasant experience. Very good communication and always soothing to deal with. And no I’m not talking about aloe Vera. Haha. Hahha. Even if they were closed, the manager would always be there if I had any questions, via email or telephone. Moves can often be stressful, and A1 Storage made it seem less and simplified everything for me in a stressful time. I will never forget that
Zak

From move in to move out this storage facility and it’s staff (Yabone) were amazing. Clean and easy but very secure access. Very helpful, would recommend anyone needing storage locally to book a unit.
Thankyou!

I had to make a quick, stressful move, and A-​1 made the storage part of my journey painless. The self-​serve kiosk works well if you need service or make a payment on a day or time the office is closed — you’ll be connected to a live person via video and phone, and the machine dispenses your lock, keys, and security information if you’re checking in for the first time. I’ve had to make changes to my account from long distance, and I’ve always received prompt, friendly service via phone and email. The facility is clean and safe. Oldies Music playing in the hallways neutralizes the creepy feeling most storage facilities have. This is the first storage place I have used that does not feel like I’m going to be murdered if I go there alone. Highly recommended.

Highly recommend the facility and especially the manager, Yabone. The facility is clean, well lit and secured. The background music is a very nice touch. Nothing like a little Motown to make schlepping your stuff a bit more fun. The building isn’t air-​conditioned, but it manages to stay reasonably cool in the heart (and heat) of the Valley. The lack of A/​C is certainly not a mark against the facility at all, you just need to know what to expect going in.
Yabone is gracious, helpful and patient. He makes the whole process run smoothly, with clear and concise instructions so you know exactly where things are how it all works. All with a smile and a great spirit.
If you’re looking for self-​storage in North Hollywood, this is a great choice!

Prompt and courteous customer service; helpful, responsive and up beat. Most appreciated! Staff makes an extra effort to assist, this is refreshing!

Awesome staff yabani the manager there has been very helpful. had my things there for 3 years. All I can say it’s the best self storage experience I’ve ever had and I’ve had my things in and out of storage for many years.

Best place to have your stuff sitting! ALWAYS nice people that answer the phone! We rented from them for 4 months. In that time we had to go by our storage and grab a couple things here and there. Always a great experience. Our favorite part was the music playing. I have never rented from a storage facility that plays music in the building around the clock. On our crappy moving day last week – we were stoked to HAVE that music to get us through because moving is not awesome. We whipped it out with sweet tunes playing and free coffee/​water in the office. Two thumbs up no question.
Thanks!

Awesome, Awesome, AWESOME! Super friendly staff and very clean. Will definitely continue to do business with for when I need to store my things in a safe place. Worth checking out.

Our experience here was excellent and we’d definitely recommend it and use it again in future!
The renting process was easy from start to finish, with great rates and options. The employees were all very friendly and helpful. The facility was clean, secure, and easy to access. So grateful to have the big rolling carts handy – with our unit on the second floor, it made every trip so much easier!

Yabone Garcia is a wonderful manager and the space is great! clean, easy access, but, sercure & climate controlled. Appreciate all his help!
He rawks!

Friendly staff, no surprise fees or charges, clean facility = highly recommended!

Storage facility is nice and clean; Office Manager Yabone is very courteous and professional. I left a voice message inquiring about some things; Yabone promptly returned my call and answered my inquiries.
I’m deducting one star because for a facility this size, there are way too few trolleys/​trucks/​carts to transport our storage items. There were a couple of instances where we had to wait in the car for more than half an hour for one cart to open up. Highly recommend this place, but it may be smart to bring your own hand truck.

Great service, helpful & friendly staff and really clean storage units! I checked a lot of storages and their rates were one of the best. When I walked in to get information, the guy at the front was really helpful and nice. I rented my unit 2 months ago and I have been going back and forth. Always had good customer service.
I would definitely recommend them!

I know it seems weird to post a review for a public storage place, but this A-​1 really does deserve the 5 stars.
I did a bunch of research before choosing A-​1 and this location in particular. There are self storage places all over the place and honestly ones that are closer to where I live, but if you do a quick search, I saw many of them had pretty terrible reviews.
I booked my unit at the kiosk at A-​1, although it was bigger than I wanted, but called the next day when they were open and they said they could put me on a waiting list for the unit size I wanted. There were no fees to switch units and honestly I thought they’d forget about my request. Imagine my surprise when they called a couple of days later to say a unit opened up. I went down that day to view the unit and then sign new paperwork. The guy working was extremely nice and answered all of my silly questions (it’s my first time renting a storage unit, so I appreciated his patience).
The facility is clean, the surrounding area is a bit more industrial, but I’ve never felt unsafe going there alone (and I’m a travel sized Asian). I’ve never had any problems finding a handtruck to use.
Perhaps all storage units are the same when it comes to their actual facilities, but where this location shines really is their customer service. I’ve had to deal with several people on different occasions and all were extremely nice and helpful.