Discount Tire Centers

These guys just saved my life! I bought a brand new set of tires this morning in San Diego and started driving up to Oregon thinking I wouldn’t have to worry about my tires at all. That’s why I bought new tires… So every hundred and fifty miles or so my TPMS would start going off and I had to top off my tire. The combination of horrible LA traffic and timing with the tire had me arrive at this location after 6 p.m. thinking it was the same Discount Tire chain that I had purchased from in San Diego. It is not apparently the Discount Tire and most people think of is called America’s Tire Company here in Los Angeles… Of course Google has no idea and sent me to two of these locations… the first location on Victory Boulevard in Burbank basically told me to go screw myself because it was almost 6. I drove over to this spot hoping it was the other company and I get lucky but it is the same company as the one on Victory in Burbank.
The manager here is keeping the location Open over 45 minutes late just to help me get back on the road and on my way to Oregon
These guys rock!

Called to get a tire rotation and when I got there, there was only one customer ahead of me. One mechanic was working on a car and another waiting to service the customer ahead of me. There was also a technician or mechanic that does alignment NOT doing anything. As the manager asked me what I needed, told him just tire rotation. He said it would be over an hour.
As I waited in the waiting room I noticed the mechanics just talking to each other along with the manager for over 40 mins when finally the tech that does alignments decided to work on my car. My car was lifted well above his head and spent a long period of time looking under the engine compartment. He finally finished the rotation after 30 mins getting started with my car. So I waited over an hour just for a tire rotation that could have been done in 10 mins. As I drove off my car started to drift to the left!!! This place just lost my business.

This review is strictly for their customer service on the phone. At work; called to get a price on a tire; didn’t have all the info on the tire; walked out to my car to get the info need; on hold for sitting on the pavement by my tire for 4 minutes only to be hung up on.
Excellent! Great job guys — keep it up. Clearly you’re doing well enough that you can afford to lose customers.

If could give a negative star, I would! Just a couple miles away from this location is another Discount Tire Center in Burbank on Victory. Go to the Burbank one and they’ll help you right away! This one in North Hollywood SUCKS. I called ahead and asked if I could come in today and they said «sure anytime, we’ll help you» and as soon as I arrived they told me «a 45 minute wait to check my tire pressure and that I should’ve come in earlier» probably should’ve given me times on the phone asshole

I bought a LivingSocial deal for 3 oil changes, 2 tire rotations, and a full inspection. A few days after purchasing the deal, the bottom piece of plastic came off of my car. It was dragging on the ground, and I needed it fixed ASAP. I called this place as soon as they opened (8am) on a Monday morning. They were able to fit me in the same day at 10am!
The guy at the desk was extremely helpful. He explained to me in layman’s terms exactly what was going on with my car. He gave me some tips for trading my car in, and he didn’t try to bamboozle me into paying for more services than I needed. I’m a woman, so I’m very hesitant to go to car shops, as I fear they’ll take advantage of my lack of car knowledge.
The staff is incredibly friendly and fixed up my car very quickly. I was in and out. This will definitely be my new car shop!

NEGATIVE 1 STAR. This is the worst experience ever. Avoid it at all costs. Drive on bald tires if you must. Drive on flat tires. Drive on the wheels if you must. This joint is by far the worst when it comes to customer service. There is no customer service. Expect to be treated poorly and they will not disappoint you. They will hassle you if you suggest you have a discount from groupon or an AutoCare Oil Discount card. There are other tire stores — this one should be shut down. Discount Tire should repo their license to stay open. Even when you make an appointment and arrive on time they will proceed to give you a 3 or 4 hour wait. Tell your friends. Tell your family. Avoid Discount Tire. There is no discount. It should be called DIS-​appointment Tire.

I really like these guys they have amazing customer service. I feel that they really try to take care of you and work with you. I had problems financing a major repair and they helped me out. I really like George because he explains the process for you. I find that the staff is helpful and I feel that George does his best to find good prices on parts and works with you on labor. I would recommend others to this auto shop for their repairs. I feel that they try to help where ever they can and help save money where they can as well.

Not sure about the other ladies out there, but I’ve never liked taking my car in for any kind of service because of the way I’m usually treated. For the first time in the 15 years I’ve lived in LA, I’ve found a place that makes me feel comfortable and welcome. Every time I’ve come in the staff has been friendly and they’ve gone above and beyond to help me.
For example, up until I took my car to George, Manny and John no one could figure out what was wrong with it. I tried about half a dozen places before trying this Discount Tire Centers location. Not only did the team work hard to fix the problems, they took the time to show me why the problems were happening in the first place.
I will be referring everyone I know to these guys from now on!

It’s nice when they can accommodate you when it short notice. When there’s a wait, it sucks big time! The day before, I wanted to get an alignment, as part of my lifetime alignment package. Couldn’t get squeezed in the morning, nor the afternoon when they told me to call by 1:30pm. We opted to just get it done after my work at 4pm… Was out within 45 minutes.

Great place and very nice people. Even the owner is a nice guy. I need 4 tires and i need a brake flush, pads replaced and rotors resurfaced. Got it done in 2 ½ hours and firestone down the street said pick it up at 6pm (keep in mind i got there at 1215 pm). George was very nice and the mechanic junior gave me a lot of helpful tips on how to be brake-​friendly and not be so harsh on them because it causes a lot of damage.

I’ve been going to the Hollywood location for a while on Sunet, and they are the greatest. Just moved to this side of the hill a few months ago and have since been coming to this one. Good deals on oil changes when i’m too lazy and since I bought my tires from them, I got the lifetime alignment deal so I come to them after going off-​roading to make sure everything isn’t out of whack.

Great customer service! Even though this place was packed today, the service advisor was more than happy to help me out of a jam.
I’ll try to keep it short. My car had 2 flat tires when I went in to get a quote. My father who was going to help me pay for the last minute expense couldn’t find his Goodyear credit card and was at work. Amazingly I found a previous bill that had the account number on it! After they verified that i had permission to use the account, they helped me out.
My happy ending came when I found out they had a really good Black Friday deal… buy 2 tires and get 2 free! With an alignment at 50% off! I couldn’t be happier!

We go here all of the time, we use them as our general mechanic. We were first introduced to them through a Groupon and we now go out of our way to come here even though there is a Discount Tire two miles from us. They remember our name when we go there and they’ve never over charged us. We totally trust them with our car and they’ve always give us an honest opinion. We go here for almost all of our car needs, especially oil changes. Love this place!

I love the guys at Discount Tires! Jack and his team of Employees are beyond Stellar! I bring my Mercedes there for all of its maintenance needs and they are always so helpful and friendly, and professional. If your looking for Fair prices by mechanics who are experienced and trained in complete Auto care this is where you can experience all around consumer satisfaction. I have researched and haven’t yet to find a reputable Tire shop that offers such good Service and fair prices! I will continue to refer Discount Tires. Hands down best shop around.

Don’t see the reasoning why this location has all the negative comments. I wanted to make sure and balance it off, so that one person does not skew what they offer here.
Jack and George were suuuper helpful, and very fast — there’s a clean waiting room with free wi-​fi that you can use while waiting. I have a 2^nd car now and they matched the price I paid for the lifetime alignment contract I have my 1^st car, for my 2^nd car… so, basically I paid the same amount on the 2^nd car, even though their prices had gone up– that was very generous! Both are BMW, and they took great care of them.
Very friendly staff, clean location, time efficient, & fair pricing!
I had gone to the Discount Tire Centers on Riverside and Fulton, and they were by far nowhere near as nice/​efficient/​professional/​helpful). So this is the one I am coming back to :) I would recommend taking your car in!
Ask for Jack or George :)

Unilocal should allow 0 stars.
I purchased the living social deal thinking its a good one.
I drove from Hollywood one afternoon to change my oil when the guy with bad attitude said its a 2 hours wait.
” oh it’s that deal. We go many of them. 2 hours min wait «
When u subscribe to get deals, u have to expect that ppl will show up and be ready to help.
Came on a Saturday, same story.
» we got many of those deals. Wait is 2 hours. There is 3 cars ahead“
I looked into the garage it’s almost empty.
There was couple ppl waiting.
I said I’ll wait. 3 oil changes should take more then an hour tops with several mechanics there and almost empty place.
25 min later they took my car in.
1– they are pushing ppl away by saying its a long wait.
2– should be a little more customer device oriented and nicer to ppl
3– if you can’t handle more business don’t get living social or groupon.
I’m stuck with another 2 of those but wouldn’t come back to this place. Just cuz u have a deal they treat u with lower priority.

Don’t see the reasoning why this location has all the negative comments.
Very friendly staff, time considerate, & good pricing!
I took my MB in for tire change & they even did an alignment for free!
(i scraped my tire on a sidewalk –_​_​-​)
I would recommend taking your car in!
Ask for Elmer.

While the guys did a good job on some major repairs I needed to my car, the guy I spoke to about it hit on me the whole time. He insisted that he take me to dinner because it was the «least he could do» after all the expensive work they were doing on my car. Even after I told him I had a boyfriend and didn’t feel comfortable, he continued to tell me that «it wouldn’t mean anything» and «your boyfriend wouldn’t mind»…yeah right!
Good work, but not worth dealing with disrespectful guys.

I took advantage of the Living Social offer of 3 oil changes for $ 30, thinking I had scored a great deal. Haha – joke’s on me!
First time I went here they told me it was a four and a half hour wait, so I drove to the Van Nuys location (which was also terrible) and had my oil changed there. Inconvenient but forgivable. Every place gets swamped.
Second time I called ahead and asked if they could fit me in for an oil change. He said they could, so I drove across town and he informed me he couldn’t fit me in because I was using a voucher. But if I was a «regular» customer he could
Just a bad experience overall, and it’s a shame being treated like a second class customer because you’re using a online offer. If businesses are going to do that they shouldn’t bother.
I’d like to point out Living Social was gracious enough to refund me $ 15 in deal bucks and Statewide Promotions – the company that issued the voucher – agreed to send me a new voucher for a different company.

I wish it was possible to give negative stars! I took my car here because I needed a tire patched. Be sure to check everything before you leave, I went home and decided to check if they put the correct valve caps on my wheels or some cheap generic, sure enough they swapped out my Work valve caps for some cheap ones.
Here’s where I think it was intentional instead of accidental, I came back and spoke to the manager and told him hey these valve caps arent mine, I want my original ones back. He called the tech and asked where’s the valve cap that came with the car, he pulled mine out immediately from his container, didnt even have to look through it, knew exactly which one was mine. If it was a mistake that he didnt know which one was mine wouldn’t you think that he would have had to look through it or ask me which one was mine?