Dunn-Edwards Paints

What a disappointment! Had my assistant take empty paint cans from our house’s previous owners to drop off here since Dunn-​Edwards Noho claims to be a safe drop off site for empty cans (this according to
). My assistant drove 20 min there and they turn her away saying they don’t have the room to take any extra cans. Then, their parking lot was full of nails so my assistant got a flat tire trying to leave to get to the Van Nuys location which they directed her to. So, she was stuck waiting for AAA to come, and we tried getting them to take the cans anyway because she now is not able to drive to other location, and guess what? They refused! They also wouldn’t do anything about her flat tire issue because they said it’s the responsibility of their property manager, not them. TERRIBLE CUSTOMER SERVICE and I will NEVER EVER buy this brand again. All empty cans were D-​E but I am switching over to Benjamin Moore for good. They are clearly not in the customer service business.

I love this store. I am just a DIYer, and they have plenty of professional painters coming in all, day, but they have always been courteous and immensely helpful. This is additionally appreciated because of the lack of knowledge I have found at the Big Box stores (you know which ones I mean).
I also have to rave about a particular paint they turned me on to.
I have been repainting my whole house interior, including trim. My last house was a craftsman from the 20s and the original finishes on the built-​ins were gorgeous — the smooth, perfect paint that only seemed possible with the old oils. I wanted the same effect in my new place, but initially it was a struggle. Of course, all paint finishes depend on a well sanded and smooth base surface, but even with that, I was getting huge brush drag marks that I couldn’t seem to eliminate despite my best sanding and brushing efforts. I tried all the big box brands, and then came to Dunn Edwards.
Ta Da! One of the guys at Dunn Edwards told me about their ARISTOWALL line. Heaven!
Just finished painting the baseboards, and with a good fine sand in between coats, they look perfect. I am so proud of myself! (But I know it’s the paint!) I used the Aristowall Gloss on a bathroom vanity, once again sanding to a very fine finish between coats, and the cabinet looks like GLASS.
Thanks, Dunn Edwards. You have my business!

Such a great store. I’m in LA and I’d make the longer trip just based on the customer service. Liz carter was amazingly helpful in finding what I needed. You need an hvlp last minute? She’ll find you one!

Great one-​stop paint shop! -
The experience of selecting an exterior color, or colors in this case, can be very daunting and over whelming. Even with an idea of what we wanted we were still faced with a wall of paint chips and color choices. It was beginning to be too much to take. Until– along came this bright-​eyed, smiling young gal, Keshia who changed everything! She calmly and cheerfully offered to help us which we refused at first, but when it came time to comparing some colors, she not only knew every color by name and number, she knew their location on the wall and what would go with it. In short, had Keshia not been there we may have just left in desperation or just gone with white and called it a day. Keshia Smith is the brightest part of our painting experience and made this stressful experience calm, fun and pleasent. Plus she has a teriffic sense of humor and knows her colors! A fun way to end my shopping day. We ended up getting 4 sample colors and will be coming back to buy the paint for out out 2-​story Monterey Colonial home in the Hollywood Knolls area of Los Angeles.
The Store is extremely well stocked, clean, quiet and offers a great selection of paint, brushes, tarp, drop cloths, rollers and even painter’s caps that look like a trucker’s cap ($ 3.99) and T-​shirts ($ 5.99).
This is truly your one-​stop-​shop for everything paint related!
However it should be noted that the store closes at 3:30 on Saturdays and not at 5:00 as stated here on Unilocal.
Thanks!

This is what i wrote about the dunn Edwards on Sepulveda as well as this location…
«The ONLY reason i gave one star to the Sepulveda location is because i had to. i was there today for 25 minutes looking at the swatches — NOT ONE person said hi — do you need help — ANYTHING. thank god for he dunn edwards on coldwater and sherman way — they greeted me — and were very friendly — Jerry helped me — GREAT GUY! this one on sepulveda needs a little ass kicking — HORROBLE SERVICE!»
If you are able to — go to the one on sherman way — MUCH MORE HELPFUL!