Kaiser Permanente North Hollywood Medical Offices

I’ve been a kaiser Permanente patient for 26 years now. I’ve always gone to the Hollywood location the West LA location and the panorama city location. I also went to Riverside when I went to college out there. Today was my first visit in the North Hollywood location. I had to write this review because in my 26 years of being a Kaiser Permanente patient I definitely believe that this was my favorite experience and this is my favorite facility to go to now.
First of all they have validated parking right at the bottom of the building for free! It is not only free for one hour or two, it’s free for your entire visit at Kaiser. As soon as I walked in I felt as if this was a brand-​new facility. Everything looked remodeled and so clean. There was no wait time for me and there was only two people in the entire waiting room.
The place was very clean and the staff was very friendly. If there is ever a wait time they also have movies playing on the TV so you won’t get bored. There was also a food truck right outside and they have a cafeteria if you are hungry.
The only thing I didn’t like about the facility if I had to choose one would be that this was a smaller facility with only two floors. This meant that there is no surgery rooms or operating room so you would have to be referred to the main hospital at another location in order to receive surgery. However they do have x-​ray rooms and other rooms for bloodwork.
THANKS Kaiser Permanente Ave., North Hollywood

I love this location! Parking structure is right next to the offices. I never have to wait. The waiting room is usually empty with a beautiful view of the city. The pharmacy is on the same floor. The nurses are NOT bitter and rude. Then again, I would not pay for Kaiser Insurance to have a rude bitter Nurse as most hospitals do. I would report a complaint ASAP. In other words, the staff is sweet here!

This is ridiculous. My Dr. left town for a week so I’m unable to get an appointment even when I requested to see ANY doctor. I get on the phone and a lady tells me I have to call EVERY DAY in order to see if an appointment spot is open and that she can’t schedule anything further than today. It’s horrible customer service especially for someone paying for health insurance to not be able to see a doctor when they need one even a week from now. It’s crazy. There’s no direct contact between the Dr’s office and the patient. Just an operator on the phone reading from a computer screen saying what they can and cannot do. Kaiser Permanente is the worst health care provider on the planet.

New, clean, friendly. this place is great. I just recently got insurance and have made this my go to location. The staff here awesome and it’s so close to home — Much cleaner than some of the other hospitals I’ve been to, and they have parking!

During my first visit, I didn’t have a great opinion for this establishment. Everything turned out «ok» once i called the manager and after almost 3 hours (post my scheduled apointment) I saw a physician. However, my review (I would rate it 5 stars otherwise), goes to the laboratory. I went Wednesday morning to do my blood tests; both the front desk lady and the doctor (I think his name is James, sorry I don t remember, I was still dizzy lol) were extremely nice and comfortative. I am very afraid of «blood test» and they helped me control my tension. I never had better experience! Thank you.

Yay a kaiser near me! Great new and clean offices. Great parking. So far all of my doctors have been awesome. i feel very well taken care of. They also have a pharmacy on the top floor! They validate your parking! I’m in and I’m out in a snap. I wish they were open late nights or weekends though!!!

Horrible service with the call center following up. They have made me such an inconvenience with a refferal. I was told it would be faxed in 10mins were now going into 1 hour of wait and to top it off there all l gone for lunch. I’ve waisted half my morning here waiting on a stupit refferal. Thanks Linda

This is so close to my new apartment that I can walk here — and that is sooo much better than daring the multi-​turreted castle that is the Kaiser in Panorama City.
The pharmacy here is only open until 5 PM.
No Emergency services here.
Free validated parking in the parking structure in the rear.
This medical center shares a building with The California ART INSTITUTE

Honestly I really enjoy going here but this review is towards their availability. I have scheduled days off just for appointments with them only to find out an hour before that my doctor has canceled our appointment.
It’s so frustrating. Why even schedule them if they are honestly just going to cancel this is not the first time this has happen before as well.
This is also not just one doctor it’s a few. I understand that it’s around the holidays but honestly if they are going to cancel then they need to contact us ahead of time… My appointment was at 930 now the next available appointment is at the end of the month with my doctor I’m so frustrated… that I had to schedule with another doctor in another city just to get a sooner date due to bring pregnant…

Kaiser Permanente Marketing is like a disease that won’t go away. Really? You need to market your medical business? Someday head of marketing will contact me to finally remove me and my family from their marketing lists.

The people here are really nice and the facility is clean/​new. I suggest calling in advance if you have to visit the lab since they only have one staff member (I once had to kill time for over an he because they were out to lunch).
Also, this facility is run by the panorama city kaiser… If there’s something they can’t do here (i.e. eye exams, health classes, etc) I’d suggest calling the sunset Kaiser and scheduling there if that’s closer to you (as it is for me).

Very Happy with Kaiser in this location where I live in the same neighborhood, walking distance and beautiful view from the building! the doctors are so kind and very helpful, the employees at the reception are very nice and efficient, not crowded at all.

My only regret is that I didn’t switch over to Kaiser sooner! I had blue shield before who were absolutely terrible. Kaiser is a breath of fresh air. Especially the office in North Hollywood. The staff is friendly, I never have to wait more then 5 minutes, there’s plenty of parking, the pharmacy is fast as well and the doctors are good! If your health insurance experience was anything like mine at blue shield I highly suggest switching over to Kaiser…

This kaiser has a huge parking structure with plenty of parking. Except don’t forget to validate parking or you’ll have to pay.
The doctors office is big and isn’t busy. I check in at 1:17 pm and was called within minutes.
The pharmacy isnt busy and was faster than usual. Lovely view from the office too.

I have never been to this Kaiser before, but I must say I will definitely be returning!!! EVERYONE, I mean ev-​ery-​one was amazing! The Dr. was kind and beyond helpful, the reception staff were efficient, the pharmacy wasn’t crowded, and the nurses were all empathetic!!!
Well done Kaiser! Welcome to the neighborhood!!!

I wouldn’t want to be stick or hospitalized. But, With that being said this is 1 of the better insurance that are available. Good doctors and staff. free parking convenient location close to everything.

Hospital is very pretty, the staff is really awesome. The nurses are attentive and friendly, the doctors professional caring and intelligent. Lab technicians are great at drawing blood and I haven’t had an issue. The only downside was really the pharmacy I will more than likely stick to CostCo or even a rite aide.

This is a very nice and clean facility. The doctors and nurses here are first rate and they actually validate parking so you don’t have to pay. How rare is that!!! Plus I have never had to wait more than a few minutes to see my doctor.
So why only 3 stars?
1 — Kaiser Permanente is the worst healthcare organization ever!
2 — As bad as Kaiser is as an HMO, the pharmacy here is actually worse!
3 — They have very limited services here. I see my primary doctor here and they do lab work as well as having the aforementioned horrible pharmacy, but that is pretty much it. Need to see a specialist and they force you to go to Panorama City. A couple of times I even had to drive all the way to Woodland Hills. Yeah, that’s convenient.
If your doctor works out of this facility you should take advantage of it, but pray you don’t need to see a specialist or get a prescription.

The facility is very nice so why 3 stars well because it’s Kaiser. That aside here’s the deal with this new Noho office. The Kaiser offices are located on the 8^th and 9^th floors. Doctors on 8, lab and pharmacy on 9. There are no emergency/​urgent care services here. Park in the garage directly East of the building. They offer full validation from the receptionists at check-​in. Use the self-​check-​in kiosk to the left when you enter the waiting room, saves a lot of time. From the check-​in waiting room depending where you are headed you may change rooms. Family practice is pass the elevators on the right, after you have checked-​in. As far as the Dr. appointment it is Kaiser so 1 appointment is never enough and they never know what’s wrong with you so on to the next appointment.