Muse

I’ve been trying to move into this complex for two years and finally found an opening for a 3 BR. So far, this is the best living situation I have had. Gym, Pool, Hot tub, close to restaurants and metro. More importantly, the staff is excellent. Andrea, Yesenia, and Mischa set us up and answered every questions we had. They know us by first name basis and we’ve been here for 2 weeks. I feel very comfortable here and would recommend to anyone looking for an affordable apartment with great amenities and great staff.

We did not rent from them but the staff at this complex are very attentive and the complex itself was impressive. Beautiful units with great amenities I would recommend this to anyone looking for something in a good location with great people.
Thank you for your help. Joe T

Don’t rent here. I was debating whether I should or not rent here, I gave it the benefit of the doubt and decided to rent December 2015. From the 1^st day I moved in I experienced problems. 1) Some of my property was stolen on the day of my move by another unit that is close to the elevator. Although I got my things back it has since made me watch my back whether it be going to get my mail or heading down to my car. 2) When i came here for a walk through I was informed that AUM billing would be about $ 30/​month, needless to say it has been $ 60+ every month and the breakdown they have provided makes no sense. I won’t be renewing my lease later this year. For the amount of money they charge for rent some of these tenants should be carefully selected. This building rents to «anyone» and the weed smell is out of control. Save your money and time and look somewhere else. You’ll thank me later!

I called and asked availability for these apartments and to view an apartment if possible. They seemed nice and tried to sell me on the apartment amenities but when they asked my maximum rent price they immediately shut me down said there was nothing available and hung up.

loved it here! great place to live in noho, close to metro, food and shops. Staff sometimes make mistakes but are friendly and and work to fix them quickly. all in all a great place to live.

North Hollywood is a great place to live and there’s a lot of apartment complexes offering a «luxury» experience. I’d suggest trying ANY of the ones that aren’t Muse. Here’s some issues we had
* The hot tub leaves you smelling and your skin itching
* Elevators broke all the time. On Thanksgiving all three were out at once
* During our move out inspection we were told not to worry, the place looked fine. They then gouged our security deposit doing all the things they said didn’t need to be done.
* The on site management is lazy. Asking them for help with anything
* FedEx delivered a package and after a few days we hadn’t received it. After pressing management they finally went to a back closet where a ton of packages were just hanging out and there was ours, sitting on top
* After a year the raised our rent and tried to lock us into another year. If we wanted to go month to month our rent would have gone up 33%!
* They had an issue where people were breaking into cars in the parking garage but didn’t have cameras to catch the person.
* The building is on a very loud corner and traffic noise was a constant problem.
* They have specialized keys and won’t give you more than two. Want one to give to you significant other? You have to put them on the lease!
* Our apartment often smelled like weed which flowed in from the neighboring apartments.
PLEASE, IF YOU’RE GOING TO LIVE IN NORTH HOLLYWOOD, LIVE IN ANOTHER APARTMENT BUILDING!

lived here for a year. my overall experience was good. I would say that the rent is too high here. paying almost 2300 for a 2 bedroom in an area thats just ok probably wasnt the most smartest choice. the management is good and the maintanance is good too! if you need something fixed in your apartment they are ontop of making sure its fixed asap. I would really do research on other apartments in the area. I suggest maybe finding something older that isnt going to empty your pockets.

DO NOT LIVE IN THIS APARTMENT COMPLEX. I will give you several reasons. If these don’t scare you away, give it a whirl. You’ll wish you hadn’t.
1) While I can agree that Stacey WAS a great asset to the Muse, she is no longer at this facility. The rest of the property management team is completely unresponsive. I will, however, give a lot of credit to the maintenance staff. They are always sweet despite the dump they work in every day (see below).
2) This building has half of a security system, and I’m positive they never even review the tape to address any of the illegal and disturbing things that happen in and around this building. 1) There are NO cameras in the parking garages. Want to know why? The parent company refuses to fund it. Awesome, right? Therefore, your car will probably be broken into. I know several people that have experienced this. 2) We have homeless people hanging out and sleeping in our building on a DAILY basis! The security gate to the parking garages are pretty much open from 8am to 8pm. During this time (and really any other time of the day/​night), homeless people get into our building and camp out. I’ve found them sleeping in the lobbies/​stairways and rummaging through our recycling bins (literally, they have a buddy system where one person is standing IN the recycling bin, throwing items to his buddy on the ground). I’ve even heard that one resident saw a homeless couple with a mattress in one of the stairwells having sex. I’m not kidding.
3) The neighborhood is NOT safe, and it’s insanely dirty. There’s trash covering the sidewalks. Recently, the co-​op residence building on the south side of McCormick has started dumping loads and loads of old furniture and mattresses onto the sidewalk. It’s been sitting there for weeks and only grows. Also, the residents of the Muse can’t even respect their living spaces. The lobby is constantly trashed with catalogs and junk mail people can’t take the time to throw away in a garbage can located IN THE LOBBY.
4) There’s a plethora of marijuana. It’s practically a requirement to smoke it to live at the Muse. You smell it 24 – 7. One of our neighbors is a drug dealer. We’ve seen him sell over a dozen times on McCormick.
5) On top of all of the above, they charge you a fortune to live here. What do you get for in return? Homeless people as your neighbors, constant worry about your safety/​possessions being stolen, and drugs.
We are eagerly waiting for our lease to end. Then, we’re getting the heck out of this place.

I’ve been here 10 months and I have a love/​hate relationship with the Muse:
Love:
*Price
*Apartment layouts
*Service requests are handled quickly
*Security travels the property at night
*Staff is friendly
*We caught a $ 500 move in special
*Office is open daily
*Alarms in every unit
*Doors and elevators require fob/​code access
*Rooftop pool/​bbq area
*Fitness center
*Recording studio
*Business center
*Great area
Hate:
*Lazy tenants allow their dogs to use the bathroom right in front of the Weddington entrance and it smells horrible consistently
*Occasionally you’ll find trash or dog sh*t in the hallways… GROSS
*During construction of our pool area, someone broke into my car (in the underground garage that requires fob/​passcode access) and stole my $ 800 LV shades. Management apologized and pretty much said «oh well»
*People get in without a fob/​passcode
*They didn’t tell us Direct TV is the only provider available in the building. We asked too because we had Dish prior to moving and planned on transferring service.
Biggest issue:
When we first visited, we were shown a unit on the 6^th floor and were told the actual unit we’d move into would be on the 3^rd floor. We didn’t think much if it until we moved in a couple weeks later and discovered we had NO cell signal or half a bar smh. Mind you we have Verizon. Of course management apologized and pretty much said «oh well». The Direct TV installer mentioned a lot of people have the same complaint here but he did recommend a signal booster. That’s the only thing that saved us.
I like the building but definitely do your research. There are a lot of young tenants as well.

I moved to the Muse from New Jersey in December of 2013. I had my choice of living ANYWHERE in the Southern California Area. I viewed many different apartments and locations from San Diego, Long Beach, Silver Lake, Downtown and Pasadena. The Muse in NoHo was the hands down winner. It had everything I wanted, great views, amazing layout, walk to everything and a fair price for what you get. I put money down on places in Pasadena but after visiting the Muse and walking around the neighborhood I thought who wants to live with the Stepford Wives in Pasadena. The fact that NoHo has a bit of an edge was welcome and refreshing.
The office staff is amazing and have been responsive and very accommodating. Not sure why anyone would ever write a bad review about the office staff. The only thing bothered me was that when I did the initial tour I was told the place was wired for Verizon FIOS when it was not, but am very happy with my AT&T Uverse.
The only two complaints I have is that some of the residents have no respect for others and leave trash for the maintenance staff to clean up. Speaking of Maintenance they are Top Notch and respond right away. The other complaint which is not directed at the Muse is that there are a bunch of STUPID pet owners around the neighborhood. Clean up after your pet I’m tired of stepping in it while walking anywhere in the neighborhood.
It’s a great place to live and call home and I look forward to coming home to my place each night. I love the Walkability factor and the fact that it is so close to the Red Line which I use ALL the time. You don’t realize how great it is to not have to drive everywhere.

I have lived here about 6 months and have not had many issues with anything. Worst thing that happened is when the elevator is out.

Okay, i don’t know why people are saying the management is poor because it is definitely not poor. You want to know poor management? Try going to the Lido in Hollywood, you’ll really cry your eyes out there. No, Muse has a wonderful staff. There is one guy who is kind of a block head but he gets the job done regardless.
This 5-​star is about Stacey. I just moved in on the 1^st and so far my 1^st month has been wonderful. Stacey was there to answer any questions I had regardless the absurdity. She was wonderful, polite, and very professional. She had an honest answer for me regarding anything I asked and she showed me the apartment twice before I moved in because I was nervous about leasing a new place. She was there for me to help me relax and feel excited when these reviews had me all anxious and scared. The neighborhood is FINE. It’s young, vibrant, and it’s the up and coming neighborhood if you ask me. If you’re an artist of any kind, this place is for you. It has all the amenities you could ask for and when I had a problem with my shower door, management was on top of it the minute I requested it looked at. Their repair guy came the next day while I was out and fixed it while leaving me a note saying the job was done and if it was not done to my satisfactory, to alert management and he will come back.
Yes, the fire alarms sound, but that’s because my boyfriend can’t cook bacon. (Fortunately, he has it mastered now.) It’s not even a terrible noise if it goes off somewhere else in the building, it actually sounds far away. So don’t let that bother you, alarms are good for your safety and they go off for a reason, and it’s not as often as the previous comment describes.
I recommend this place because I couldn’t be happier here and I want people to know if they feel uneasy about moving in to Muse, just ask Stacey and she’ll be there to answer any questions you have.
GREAT management!

First of all, I don’t understand these negative reviews that give the building a low rating because the «neighborhood is sketchy»; this IS North Hollywood, not Beverly Hills. Do your research! The building is actually quite nice considering the area, so I would consider that a plus. The staff here are great (particularly the maintenance staff, who work their asses off cleaning up after the pigs who leave dog crap and cheese doodles on the floor) and respond very quickly to maintenance requests. The office staff are also very nice and will take care of issues as soon as you report them. Stacey (the manager) is doing an outstanding job, considering what she has to deal with.
The only thing I wish was different is the fact that there are a lot of young people in the building who seem to have little experience living in a building with other people that’s NOT a dorm, because there are definite noise and trash issues that may be too much for the management to deal with.
I do like that it’s walking distance to almost everything, but it is true that there are sometimes creepy people who find their way into the building lobby and seem to loiter there. Other than that, the building has some cool amenities, and seems nicer than some of the other pseudo-«luxury» apartments in the area.
***UPDATE: SInce I originally wrote this review, they have contracted a new security patrol company and offered me a new lease with a (surprisingly) very small increase in rent. Definitely earned a star for that. Thanks Muse! :)

Listen up, don’t rent from this place. There are plenty of places to go and this place is managed poorly. I was lied to upon moving in that this place was a professional environment, it wasn’t. I was told it was a clean place to live (the rental office is), sadly the rest of the complex is as dirty as the red line located next door. The neighborhood is sheedy at night and the security that this place has doesn’t do their job. I routinely saw people sneaking through the open garages. I had to complain about the constant smell of weed protruding from all areas. This place reminded me of a college dorm. It was EXTREMELY loud at all hours of the night and my neighbors had large pets, a piano and smoked on their patio on the hour. The apartments are dark if you have an inner unit and no light gets in. Folks, if you want to live in North Hollywood look elsewhere.

I have lived here for a year and since the apartments opened, but as it got more occupied the noise level has literally gone through the roof. If I could give them a negative five, I would. Staff is great on a personal lever but the worst apartment design ever. You can hear your neighbors doing EVERYTHING. There’s unsupervised kids running around all day. The office does not do much about noise because they do not want to lose tenants. I am just glad I am outta here in 2 weeks.

If you want to be treated like trash and spend a lot of money on a credit check, then this is the place for you!
After spending a month searching for a place, we thought Muse was going to be it! We took a tour, spent the money for a credit check and then it went down hill. If you have the slightest issue with credit, don’t waste your money or time. You would think that an apartment complex would want to rent to two adults who make over six figures a year. Not Muse. One thing they can promise is that when you call, they will treat you awful and send you to voicemail, a lot. I think the worst one was Heather. She has no clue what customer service means or how to be a leasing agent. Take our advice and try another building! The one next door is actually really nice and has wonderful leasing agents. Muse should probably take a walk over there and take notes!

This place is for college party types– the tenants drink, smoke, and party all night. If you have a day job, don’t live here because the tenants party till 5am on Monday’s –Tuesdays — Wednesdays– Don’t bother calling the manager or security because they don’t resolve the noise issues.

The units themselves look great for the price and the area’s pretty convenient to everything in the NoHo Arts District. Although I ended up staying at my current place, the apartment manager at the Muse (who used to manage my current place) was the best I’ve ever had and the leasing agent there was super helpful. Definitely recommend to those looking for a brand-​new building and wanting a shorter commute to Burbank/​Hollywood/​Studio City.

This new apartment building was just built in the neighborhood. They decided to help beautify the area by spray painting an ad on the sidewalk in front of my business. How nice to see they are tagging the hood just like gang bangers. I’m sure they would not appreciate it if I tagged in front of their building with an ad for my business.