Surfaces USA

This group of professionals really know their stuff! I was given the most superior guidance and treatment in choosing my products for my bathrooms. Shroleen S. our design consultant and sales person was extraordinary patient with us in providing exactly what we wanted. She kept to her word when we needed to exchange some tile in a batch that had a little different coloration. She knows the product, how to present it, and gave us VIP treatment each time we came in.
Stephanie also is wonderful. She as well, knows design and great customer service.
Then, Chris, also was there for us with his terrific customer service. These people are happy to be there and all seem to like and support one another. The place is amazing as well, great choices, great variety, good parking. I checked out a lot of other places while looking for stone and tile when I was working on my bathroom projects. This is the place that I will always use.

What an amazing team of women at this location; from the reception desk, to our amazing sales lady, an actual design consultant, to their supervisor. I walked in only knowing I wanted to remodel my teenage daughter’s bathroom (moody teenager) and she patiently showed us all possibilities, until she made sure we had found the one we fell in love with. She was more concern making sure we were happy with what we pick and not with the sale. No pressure, no hassle, no fuzz.
Thank you, thank you, thank you!!!

I loved our experience with Surfaces, We had already shopped around and we found their prices and selection to be superior. Miss S. is a total professional and knows her products. The look we’re going for is modern sleek and sexy and she brought it. I recommend them strongly and can’t wait to get our kitchen done.

Absolutely the authority when it comes to natural stone and tile. The showroom is awesome, the warehouse on site is ridiculous, but more than that are the people. Stephanie is the designer on site. She just walked me through all of the options and showed me the latest stuff called porcelain wood plank. I have a pool home so it’s very cool to have tile floors that really look like wood. I just can’t say enough good things about this place. The stuff they have is so far beyond Travertine. It’s just too cool. Overwhelming really but like I said Stephanie guided me and made it much easier to absorb and make a decision. They also did the install so soup-​to-​nuts they are awesome. I know they have multiple locations but this is the main one. It’s really the coolest and best natural stone and tile place in Southern California. Just a great business.

Best tile showroom in LA… especially if you’re a designer like me :) they have THE best customer service & very reasonable prices. I ordered stone tile and the batch that was shipped had some characteristics that I didn’t prefer, so I brought them back and they let me exchange them for a new lot of the same tile that was even better than I had expected! I won’t go anywhere else for tile ever again. Loved working with John or Stephanie, they are super nice & knowledgable.

I visited Surfaces once or twice before I was able to connect with a rep. It is a little busy there so it’s better if you can call ahead to request a meeting. If you do have the extra time, take a trip and browse — the range of materials is wonderful to see.
Bryan Miller was fantastic throughout the entire process of choosing shower tile and kitchen countertop materials. He knew we were interested in a modern eclectic look for the shower, helped us understand which materials operated best in each area and kept things on track aesthetically. He was also sensitive to the fact that we were on a tight budget and helped keep costs down with material choices.
With regard to the Caesarstone countertop for the kitchen, again he was great in guiding us aesthetically and coordinated the work with the fabricator really well. He kept the project on track and checked in often to make sure we were happy with the progress of things. He also went above and beyond to facilitate the sale of our countertop remnant, which is unusual and not always so easy to do so quickly after a project is completed.
He’s a very professional, knowledgeable guy and was reachable (even on Sundays!) for questions. I highly recommend asking for Bryan specifically!

Several months ago, after a serious flood in our home we needed to remodel. Surfaces USA could not have been more helpful, honest, reasonably priced and even helped me find some of the sub contractors I needed. Johnny was especially helpful, however, everyone I spoke with helped me. I compared the pricing and even though I was purchasing retail they extended excellent savings to me. I would go back again and will should I plan to do any additional remodeling to my home. I have since given their number to several people to save them the hassle of going elsewhere and receiving less than exceptional customer service and very reasonable pricing. You will be very happy with Surfaces USA
Karen Gold
Los Angeles, Ca

Looking for granite and subway tile for a home renovation, I stopped by Srufaces yesterday. The store does have wonderful tiles and lots of ideas but the staff are snobs. Wondered around the store but no one asked if I needed help — they barely looked up when I walked in. Not my kind of store.

Please, whatever you do, do not use this business for any type of counter tops, tile or flooring. They are just horrible. THe owner Larry Joss, never returns calls and ignors messages to return calls to finish installation or countertop because he can’t be bother if you have a problem. This man should never be in business. If you want a lousy job done, then go here to Surfaces, USA in No. Hollywood. I wouldn’t even give them one star but that’s the only way I can get this out to the public. Save yourself alot of trouble and NEVER use them.

My husband and I had a great experience at this place. I had originally called looking for a particular type of granite and spoke with Edward. He told me that they didn’t have anything by that name but took his time with me on the phone to look up the granite and to let me know that they had a few similar ones that we might be interested in. We were also looking for a white-​based granite and he also named some particular ones that we might be interested in. Nobody else that I had called took any time to do this; they just simply said that they didn’t have the granite we were looking for and didn’t bother to see what it looked like or whether they had anything similar.
We decided to visit their yard the next day and were very impressed with the selection (they also had a great selection of tile, backsplash, etc.). We have been to granite yard after granite yard, some with a bigger selection, but the slabs they had here were all quite unique. My husband and I hadn’t found anything that we wre crazy about anywhere else, and here we found 2 different ones that we couldn’t decide between which was a miracle. We fell in love with White River, which we did see at other granite yards, but none that looked quite as nice as these slabs. Not only did Edward give us a great price but they took the time to let us view sequences of slabs to pick out the ones we like. Apparently you can’t do this everywhere. We are beyond thrilled that we finally found something that we are excited to put in our kitchen. I’m not quite sure what happened to the other reviewer but we wrote our names on the sides of the actual slabs and they were set aside for us so that was some nice reassurance. Overall were very happy with the warm and friendly service from everyone there and with Edward especially, who was extremely helpful, honest and a no b.s. type of guy which is the kind of person we prefer to do business with. No other granite yard that we visited did we get this level of service and attention. We will definitely do business here again and will definitely recommend to others!

As an Interior Designer I have to say how much I love sending my clients to this showroom. Not only do they have the best prices for natural stone but they also stock almost everything in the warehouse right behind the showroom. All of the salespeople are very helpful. See Carlos he is the most knowledgeable and helpful person. I love that they will give me samples to work with. This company has been a great source for me.

I stopped by to buy some replacement tiles for my kitchen floor (cracked). Edward was more than helpful. He helped me figure out what kind I had, and when they didn’t have it in stock, called and found another store for me to go to. He even helped me figure out why my tiles cracked in the first place. Excellent customer service, I’ll be returning when we remodel our bathrooms.

I really like this place, over the 2 other places I went to for tile. Beautiful showroom, great choices… but do not rely on them for delivery being on time. I was promised tile by Tuesday afternoon, or earlier. My project was going to fall behind because I went to 2 other tile stores, and wasted my time.
Wednesday morning, the morning after the latest the tile was supposed to be in the store, I got a call from my contractor that the tile would be delivered later that day… now a full day late. Delivered too late for the worker to start. I ordered the tile, and it was only in Anneheim, a short hour drive away. I offered to get it but was told I could not… so I called incredibly upset, and the salesman went on and on about how they didn’t have enough orders to pick it up… and I even spoke with the general manager, who had no idea about any of this, or the out and out lie I was told about delivery… also it seems I could have picked up the tile.
So I guess the best way is to pay for the tile after it comes in. They had my money, so no sweat off their back.