The Home Depot

If 0 Stars Was An Option, I’d Give This Store 0 Stars & Your Cashier, Diane Is A Complete B** Who Takes Her $ 9.75/HR Way Too Seriously!
Will Never Come Back To This HD!
Refused To Charge Me Because I Had An Attitude & Had The Audacity To Walk Away From The Register As I Stood There! A CUSTOMER WHO JUST SPENT CLOSE TO $ 5k in the past week! Yes, I Had An Attitude Because You Want ID For A Debit Transaction That’s Under $ 15?!? And Because I’ve Been Up Since 5AM Working A Real Job & Not Her Phony Ass Part Time! If You Can’t Handle The Heat Don’t Work With The Public!!!

Shout out to Patty at the customer service department for being very helpful and patient with my friend and I.

I placed an order online for pickup. I was sent an email and text message to let me know when my order was ready. I went to pick up my order and I was in and out in 5 minutes. Awesome.

Love this place and always having a project to work on at my house but i hate that i always have to find waldo whenever i need help lol kinda feels like they need some more employees

I spend thousands of dollars on cabinets, doors and other building material at Home Depot.
Store cabinet designer refused to come and see my little kitchen and said they have other people who take measurements and his the designer «an architect». Measurements were taken several times. Each time was wrong. Poor communication between the cabinet designer and other staff. He also sold me my appliances based on the kitchen design he made. And there is a problem there as well now that we just found out!
Cabinets came … Wrong measurements again !!! When the designer finally came to see what he had done. He still was as arrogant as before and not apologetic at all for what he had done .
They ordered cabinets again to fix everything and left all the cabinets at my condo !!! All the work in my condo had to be stopped because there is no room at all !!!
This is just part of my cabinet story !
Doors ordered… Simple simple interior doors… Measurements again were wrong. We asked them just by looking at the measurements taken to re do it. They refused and said it was right !!!
They person who sold the doors to us tried to rip us off by giving us a ridiculous price for installation.
Doors were delivered and again measurements wrong !!!
Staff have treated us rudely. We have endured so much pain and suffered so much in the past couple of months. Nothing has been fixed and they are moving very slow in helping us! Management is more concerned to protect their unreliable staff than helping costumes who spent thousands of dollars at their store.
This is just part and a short story of what is going on right now …
Update: now it’s a week of May 9^th!
Cabinets were to be installed on Friday and Monday ! Installation again had to be left incomplete because of further mistakes by the cabinet «designer». Also after all we have gone through, again they forgot to deliver inside of the cabinet they had to re order do to measurement mistakes!
Our designer over and over again told us that our cabinets include sink !!! We have yet to see the sink ! Called yesterday and spoke to the designer and he first told me that no you didn’t purchase a sink and 15 minutes later calls me says yes it is included in your design! Get a call from counter top measuring department and they are asking me about the sink !!!
I have not heard back from the store regarding the doors that I paid in full!!!
Don’t make a mistake and shop at Home Depot !!! Not for big projects like kitchen !!! They contract with unreliable people and train their staff very poorly !!!

Shout Out to FELIX! He helped my husband and I make some wooden planters for my succulent business. He went above and beyond with helping us cut the wood and turning wood planks into the the planters! I don’t know what we would of done without him!!!

Asked for help 3 times. No one ever showed up. Went to Harbor Freight down the street. Got help right away. Had all my questions answered. Got what I needed for a fraction of the cost! Not sure Home Depot is my go to anymore! Or is it because I’m a woman???

Cutomer service it’s very important for me I love Jacob is the best you can aske for I will for sure come back thanks Jacob for you loyalty service !!!

Max IQ in this place is about 60. Avoid.

Oh man. This may be one of the worst Home Depots in terms of customer service on the phone. I have repeatedly been on hold here for over 20 minutes to get a confirmation on stock of items. It is so hard for me to give this a five. However, if I could just rate the place on the assistance given to me by Cassandra at the customer service desk I would give her a perfect score. I came in to the store to get a discontinued Ridged chop saw. It was available online but she looked and said there was one actually in the store but chances were that it couldn’t be found because a lot of the time when the system says one there really aren’t any around. I believed her because I worked sales for awhile and experienced this many times first hand. I was with my wife and kid, it was past his bedtime and he was bouncing off the walls. So Cassandra disappeared. For like 15 minutes. I was thoroughly convinced that she left for her lunch break and totally forgot about me. I was so frustrated. I checked the tool area. I also looked at all the tools overstocked by the tool area and figured she blew me off. Just when I was really getting mad I see her round the corner with the giant chop saw. The box was totally dusty, I have no idea what tiny little corner of the store she found it. She looked as if she was more excited than myself. She really went the extra mile for me and I am so appreciative. Another quick little shout out, I stop at this Home Depot all the time because it is closest to me. I stopped by the other day with my kid, he is almost 2 and after we checked out, my son handed the security guard at the lumber exit the receipt to check. The security guard said hi to my son and insisted that he give my son a little bag of Cheetos. I am not really a Cheetos fan personally, and told him it was quite alright. He was insistent and told me what a nice little kid I had. He was such a nice gentleman. I wish I got his name. I was guessing he was Armenian or Russian and said goodbye in Russian which he seemed really happy to hear. Oh well, sorry for the long review but there it is. God help you if you get stuck on hold there, but if you get in the door, you will find that the most valuable aspect of the store are their diligent, hardworking and thoughtful employees.

I needed to have someone help me cut wood blinds today and the young girl at the desk was helping another customer. I waited for a few minutes but she never asked if I needed help or said someone would be with me. Then a young man came up to the desk, totally ignored me and started looking up something on the computer. After about 10 minutes, a third young man came to the desk and I asked him if he could help me. He immediately responded. I wish I would’ve gotten his name. If you are a manager reading this I would suggest you work on customer service in this area! I will go to Lowe’s to buy my blinds.

Waited 50 minutes just to rent a drill. The guy Running the rental shop has no understanding of time or work. Worst costumer service. And as I am Writing this I have now waited 20 minutes just to get some help in electrical. Classic Home Depot, never enough help, and lazy workers.

Back in February my home was broken into. The criminals shattered and destroyed my expensive sliding glass door. I contacted my old sales consultant from Home Depot from a couple of years ago when I installed expensive new windows. I ordered the new door and a couple of new security windows thus giving Home Depot several thousands of dollars. I know Home Depot costs quite a bit more, but I was paying for fast, reliable service, as having a door on your home is pretty darned important. Cut to almost a month later and I still have no door and no window. Strangely, I’m having a very hard time getting a «responsible» person on the phone. I’ve spent over an hour being passed from person to person to person who keeps promising that some other person will call me. I sure didn’t have any trouble getting to the right person when I gave them my money.
Still haven’t heard why I have no product for my thousands of dollars.
FURIOUS NOW!!!
Why can’t people just have integrity?!? Why do we always have to get angry before anyone decides to do their job?!?

DON’T TREAT ME LIKE «THE LITTLE LADY!!!»
EMPLOYEE REFUSED TO HELP ME!!!
So sorry to have to share this terrible experience about my closest an most convenient home depot.
I go to this store on a weekly, sometimes daily basis even multiple times in a day when on a project. Yes I am a woman. Yes I do ALL carpentry, painting, gardening, metalwork, cement and handywork in my home. I own and operate table saws, miter saw, grinders, sanders, drills, etc. My husband has trouble selecting the right size screwdriver for a simple screw. I even drag my two small kids with me most of the time and they know their way around the place as well.
Needless to say I did NOT appreciate being treated like a helpless miss. I went in for 3 items: Masonry drill bit, masonry anchor, large eye screw. I asked their employee, Jesse for some help to quickly locate what I was seeking. He inquired about the job. I needed to anchor the top of an existing fence pole to the cinder block wall for some extra support for our hammock. He then refused to show me the materials because he was worried that my kids could get hurt on our hammock of I didn’t do it right. He said «I don’t want to show you because your kids could get hurt and I hate to see kids cry. » Even though i told him it’s one foot off the ground (i keep it low so they can get in by themselves AND the pole is already firmly cemented into the ground) He said I should talk to the construction dept and hire them to come out and do the job for me. (One screw) Then when I asked another man, he (Jesse) mumbled something to him and the other guy walked away too. Oooh! I was furious! I followed to other guy (didn’t catch his name) to the tool department and asked him what was said and why he walked away. He said Jesse told him that he had already spoken to me and that i couldn’t be helped. I expressed my needs (and what I thought about the situation) He then directed me to exactly the items i needed. He then said, almost mystified, «those guys couldn’t help you with this???» I mean, how hard was it to show me where the items were located?
I did share the experience with the female manager who was working that day. She was not amused.
Needless to say, I, a woman, got the materials and did the job it all by myself.
Unfortunately, this is not the only time I have been dismissed and blown off by male employees at this store. I’ve seen male staff rudely barking at women who ask for help. Not cool.
As always I docked one star for lousy customer service. Even though i generally get good not great help at this store, I think some staff training is in order.
Seriously, time for some training Home Depot. Get with the times.

DO NOT get your Christmas tree here. Most trees are still wrapped up and they have only about 2 employees helping people find trees. I saw one of them yell at a couple and while I don’t know if they did something to irritate the employee, there is never any excuse for that behavior when you work in retail. The trees did not appear fresh as they were already dropping needles. There were a number Of trees in the back of the lot under tarps and no one would pull them out and employees could not answer whether customers could look at them even grabbing them for themselves. There were about 30 families in line to get fresh cuts on their trees. The trees were not organized according to variety despite signage indicating that they should be laid out that way. Generally a frenzied and disorganized vibe. This is not the way buying a christmas tree should be.

They have 90% of what you need in store from raw lumber to upscale fixtures. Their website helps a lot in finding items without having to spend days at the stores.
The people who work there are so hit-​or-​miss. If you find someone that is good at their job, get their name, remember their face, go during their work schedule.

Worst service ever!
I was there today and requested help on electrical section (Isle 4) and I waited there for 15 mints, meanwhile I asked 3 different people to find somebody in electrical section, no body showed up,
Then I requested to see the store manager and they called the assistant manager which it took about 5 minutes to find him, he helped me to go to the right section but guess what?
THEY ARE OUT!!!
I wasted about 25 minutes there for nothing
On my way out, I asked the assistant managers name, nobody knew «cuz he was new»

Came here to get some plywood cut. We had plans with six simple cuts.
An older guy came over and we explained to him what we wanted and showed him the plans. He looked at them, nodded, then cut across the length of the board with a completely incorrect cut.
When we told him that wasn’t what we wanted he walked away and told another guy to finish the job. I was blown away. Fortunately, what we wanted to build still worked but that’s a crazy way to treat customers.
I guess I’ll go to Lowe’s from now on.

Came here last night to pick up some plants and herbs for my garden. Their nursery is well kept, better than other stores!
I only wish there was someone available to ask for help, maybe no one was around because I got there at around 7 pm? I’m not sure. I would have purchased more if someone could have answered my questions.
If you know what you are doing this is a fine location to shop at!

Giving this Home Depot 4 stars (would be 5 but you’ll see why)
We signed up to do a DIY workshop last week. When we went arrived the staff had cancelled the workshop since they felt not that many people signed up. Thing is, they never emailed or called us! We were extremely upset & frustrated. The manager, Rick felt horrible and told us he would reschedule the class for us. So we did.
Last night, we took the class with Diane. Omg, it was amazing!!! We learned to make a Marquee. They walked us through each step & it was all hands-​on. We were there for 3-​hours but soooo sooo worth it!!! We learned so much about power tools, paint, wood, etc. check out our pictures of the event. They definitely made up for the inconvenience. The staff was extremely helpful, especially Diane who was guiding us through every step. Kudos to Home Depot, please do more DIY events!!!
Xo,
Naomi & Brenda