Wells Fargo Bank

Wells Fargo big YES! this location big NO!

Worst. Service. Ever. I went in to deposit a cashier’s check from my employer on Saturday, and my teller could not seem to identify what it was. He called the manager over to assist him. She proceeded to tell me that my check was not real, and she would not deposit it. I explained to them multiple times that this was what my accountant had given me, what the company was, what the account was under, and they continued to tell me that it wasn’t a real payroll check (well I guess it wouldn’t be, what with it is a cashier’s check, right?). She then told me to go to a third party location to verify the check, I told her I didn’t have time today, and that if it was the only way to get it verified, I would need a location downtown, because I don’t live in NoHo. She proceeded to give me locations in NoHo to bring the check to, then looked perplexed when I repeated that I didn’t have time today, and would need a downtown location, as NoHo is incredibly inconvenient for me.
For the record, I brought the check to my usual WF location today, in Eagle Rock, and not only did they deposit the check without hesitation, it also cleared immediately. I am never returning to this location again. Not only did they waste my time, they were condescending, and self righteous.

Always packed and expect a wait. Awful parking situation. Tellers are not very professional. I over heard the teller manager talking about politics with a customer loudly which is so rude and unprofessional. Every transaction takes forever! The people in the parking lot are sketchy so be careful

Not a fan of banks. After all they control the world, right? But at least Wells Fargo offers free banking services while they do it. Good fraud protection. Excellent rewards! Tons of branches, including some super markets that are open on Sunday’s and late on weekdays. Very convenient for me since I like to procrastinate and keep my options open. Lots of places even have drive thru! But be careful… if you don’t pull your card out right away, the ATM thinks you forgot it and eats it. You’ll never see it again. Don’t let this happen to you!

Everything about this Wells Fargo is a joke. The lines are terrible. The bankers are rude. The place is depressing inside. This is an issue that emanates from the top down. Elizabeth the manager and Silvia the assistant manager do a very poor job at their jobs. When they originally set up a business account with me I was told that I would not be assessed any fees for keeping my money with Wells Fargo. Next thing I know I was hit with over $ 154 in fees. I am not a large company that can just absorb a cost like this. However, more than anything I felt like I was getting pushed around and bullied by someone you can’t have a fair fight with. I was told many times they would call back and take care of the issue and they never did. I had to hound them on this for days. They refused to reimburse my money even after they admitted it was their mistake. Please take my advice and go to a different branch. I would switch banks but I feel like it is such a hassle. That is how they keep your business anyway. So I guess it is my own fault to a certain extent. I don’t understand why they would hit someone with a bunch of fees when they are already making interest in the money I have sitting in their bank. Cheats and thieves.

Talk about no business structure. This place has a huge line on a Friday at 4pm. The line is at least 30 people long. The tellers have about 10 windows and only 5 are open. That’s not the bad part. If that was all the staff they had then too bad, but they have more people as «managers» than tellers. There are more people standing around looking and observing than helping customers. The ratio is 1:1. That’s crazy!!! There can’t be any logical answer why every teller needs a manager to hover around them.
I thought this type of bank would manage people way better.

This place is a bank… so inherently there is a lot of tension. But this staff has always been so great to me.
I have had an account at almost every bank there is and Wells Fargo is the best. They are helpful, understanding and really seem to care.
This branch has always been especially helpful. The lines are quick to move and the tellers are very friendly. When I have to go see a teller, I have never spent more than 10 minutes from the moment I walk in to the moment I leave. Fast, courteous and efficient.

AVOID THIS PLACE AT ALL COSTS!!!
It took 1 hour of standing in line to get to a teller for assistance. They are slow and clearly understaffed.

No star for this dirty unorganized and horrible service for this location. I had the worst experience here, the manager refused to help and lied all because he didn’t want to help me.

0 stars!!!
I am standing in line for the 2^nd time just to cash a check after already waiting in line once for about 20 minutes.
There are about as many associate behind the window standing around as there are working. And this is with a round 25 to 30 people in line.
After finally getting to the window they tell me they need to verify the check. They walk me over to the desk to «verify my check». instead they try to sell me on opening an account. When I declined, they had me wait in line again!
and they wonder why I would never bank with them. Well at least not this branch!!!

Worst Wells Fargo ever. They have less tellers working the business services line than the regular lines. Business accounts should be put first and not made to wait 20 – 30 minutes with three people ahead of them.

Wells Fargo is Wells Fargo. I opened my account in the Encino branch but have been coming lately to use the North Hollywood Wells Fargo because it is there. I have been inside the bank but primarily I use the ATM’s. There are always lines in this bank and I have no idea why they will not add more tellers. Has anyone informed management that there are a lot of people out of work and it would not be hard for them to find more tellers so that they can better service their customers?
Any hoo, last week I went inside the Wells Fargo. I deposited a check and wanted cash back and the teller shorted me a hundred bucks! She counted it out as they should do but still she counted it wrong and when she handed the money to me and I counted it (because you always should), it was short $ 100. The teller tried to insist that it may have fallen on the floor — it didn’t or that I may have put it in my wallet — I didn’t, she had just handed it to me! She kind of was just sitting there staring at me like I was just going to shrug my shoulders and say ‘oh well’, and then leave. Huh???
I asked the teller to call a manager. When the manager came over the teller explained what happened … and then I explained what ACTUALLY happened. The manager then had the teller close her window while the manager did a recount of the tellers money. Lo and behold… she had a $ 100 overage in her drawer. I just love it when I am right… :-) The teller apologized… not a sincere apology, but the kind of apology you do when someone makes you do it… which I HATE.
Wells Fargo also has it’s employees do this sort of weird, stepford-​like thing when you come into and exit the bank. Everyone is instructed to say hello to you… and also give you a greeting when you leave. It’s creepy… especially because I feel nobody gives a crap while you are IN the bank doing your business. Bizarre. I really hate when business make their employees do this… it is SO insincere.
As far as the ATM’s. They are in a good location and they have been recently changed to the newer ones so they have a kind of glow in the dark/​sci fi thing going on.
As always, when sing the ATM’s use caution for safety! :-)
Bottom line: Inside sucky. Outside, Okay.

They have only 4 tellers to deal with millions of people, the lines are longer than Disneyland.
I only go there because its close to my home and I always use the merchant teller
The Tellers are super nice and helpful but the place itself is a deferent story.
there is a line to the ATM as well.

There are such better and cleaner banks to deal with. Every time Ive gone here the lines are HORRIFIC! And it could easily take 30 minutes or more to get to a teller. Not my king of place. I Had to make a deposit for a friend that was out of town. Never again.

I wish I couldn’t give them even one star, how poor management, it’s ridiculous how there’s 20 employees but theirs only 4 tellers, I regret coming here

i bank chase.
i only go here to pay an old student loan.
hm, i get claustrophobic at this location. ew.

This place is super accessible from the freeway and off of Victory. I’ve never been inside the building but I’ve used the ATMS several times to get or deposit money.
DO IT.
At night, you park across the street in a small, unlit lot. It feels unsafe. Seriously, it’s really dark for some reason and you just don’t know. Maybe you can pull your car up to the curb and use the ATM but most people use this dark, unsafe lot.