Windsor Gardens Healthcare Center of The Valley

My mother received 10 days of care at Windsor Gardens. I am very grateful for the care that the staff provided. My mother was on an IV and antibiotics, and she received physical therapy and occupational therapy daily. My mother was moved to the cafeteria for all her meals, which is a great idea so patients aren’t in bed all day. A special «thank you» to Dr. Lee, NP Natasha, Patrick, case manager RJ, the therapists and nurses. The facility is clean, and employees are friendly. I am a public schoolteacher, so I know how challenging it is to make everyone happy. Thank you, again.

HORRIBLE, DISGUSTING, PATHETIC excuse for a nursing home. My grandmother was at this facility for several months, unfortunately, and the quality of care is below dirt. A dog gets treated better, than how these poor elderly patients were treated. Forget the fact that it smells gross in there, one of the times that I went to visit my grandmother, I almost slipped and fell into human feces. Why was that not cleaned up? Almost threw up. There’s a nasty cat, that casually walks in and out of resident rooms. UNSANITARY much? It’s a healthcare facility for a reason, why is there a cat gallivanting around? Patients falling on the floors and the nurses don’t care, I was a witness to several. The nurses are pathetic, all they care about is their paycheck. If you don’t care about caring for people, work somewhere else. Patients get bathed 2 times a week, talk about a UTI problem. God help you, if you ever come across having to deal with Merissa, Blanca, Jana, or Rosalie. Why they even hold jobs there, I don’t know. My family has already filed several complaints to the medical board, to have the m shut down. THANK YOU GOD my grandma is out of there. They don’t care for your quality of life at all, as sad as it sounds you might as we be dead. Horrible choice for a nursing facility. Don’t send any loved one! Negligence is their number 1 priority.

My grandmother had a stroke and we were told that she would need to go to a rehab center. Horrified by this news, I was given a list of places by the hospital to visit. Out of the three places I toured, Windsor Gardens was by far the cleanest and most professional. Grandma would receive 6 consecutive days of rehab, much more extensive then home therapy. I was shocked by how fast she recovered! She was only there for a couple of weeks and I couldn’t have been happier with her care. Tim, the director of Rehab runs a great team. Marine, who helped with admitting my grandma made the process easy for us. I would definitely recommend this facility to my friends and family!

My father in law was a patient here twice. The first time was to recover from surgery. He spent two months working with the therapists and loved it. He got to know the staff and truly loved them. He would tell us all about the staff and their families and how much they cared for him. After he returned home, he would still receive monthly newsletters with a personal note from the social worker, Shony. He would tell us about receiving these and it made his day. The second time he was a patient, he was on hospice. His cancer moved to the lungs. He asked to go back to windsor gardens to be cared for in his final days despite living in an ocean front apartment with a 24 hour caregiver. He knew he needed more than even a 24 hour caregiver could provide. He passed away peacefully in his sleep a week after being back at the facility. I am so thankful for the team who gave him the the most personalized care.

Place did not meet my expectations. They really lack service and care that needs to be provided to individuals who go there to recover. Rooms are not maintained properly and simple requests are either ignored or disregarded. Some staff members are there to work their shift and go home, very few who truly are devoted to health care and well being of patients. As a health care organization they should change their practice for betterment of their clients. Unfortunately today’s health care is all about mighty Dollar and not well being of their clients. People don’t go there to die, they go there to recover. Don’t even have one good thing to say.