Mgm Moving & Storage

Moving is stressful and almost always involves «surprises.» After a score of carloads and one packed-​to-​the-​gills 16′ self-​moved truckload, it was time to bring in the big boys for the remaining big stuff for this 30 mile move. Jeannie, the General Manager for MGM, was very helpful and friendly in setting up the appointment. Unfortunately, I am unsophisticated about the moving business and did not communicate our needs very well. On the other hand, she might have probed more effectively to determine the requirements and charges for the move. Normally, with a greater «meeting of the minds,» they would have conducted an estimate to reduce the subsequent surprises on both sides. While I believed that the bill would basically be the labor rate ($ 135/​hr.) times hours, in reality there are significant extra charges for some hard items.
So the 3-​man crew and truck arrived right on time. The initial inspection revealed the disappointing conclusion that the truck would be too small to carry all the items, as most could not be stacked. That meant that either the truck would have to make another round-​trip (for an additional $ 600+, if I remember correctly), or, more likely, I’d rent another truck and do the rest myself. In the meantime, the decision was to load the biggest and hardest items and go from there. I was a little disappointed that the safe was beyond the capability of the crew, but Jeannie did say «probably yes, but maybe no; they’d have to look at it and decide then.» The other items were prioritized, and loaded carefully and professionally at an average pace. The crew didn’t seem overjoyed with the volume and difficulty of the move, but they did not complain and were always polite.
Items arrived at the new house in good shape. During the unloading, the owner of the company, Bob, arrived (off the golf course!) to address the situation. He was there to make sure that the move got done and that we were satisfied. He was successful, telling us that charges that would normally be added for the hard items would be waived due to the miscommunication between parties, and offered to expedite the scheduling of an additional crew and truck to complete the move. We decided that it probably wasn’t worth the extra $ 600 for what was left, but very much appreciated the offer to take care of us quickly and worry-​free.
The guys did an excellent job of moving, and Bob was extraordinary in his commitment to his customers. For example, while the pool table made it out of the house with a little difficulty, it required Herculean measures to get it into the new house. MGM did not give up and accomplished the improbable. I am very pleased with MGM and will recommend them to those I encounter. They are not the rock bottom cheapest (though I got an excellent bargain, apparently), but they displayed a very high level of ethics, customer service, and competence.

Never. Again.