Chaparral Animal Spa

I have been taking my dogs, which are equivalent to children for me, to Linda for 10 plus yrs. I will not leave them at any other place, because in all the years Ive been going; there have never been any issues with them. The thought of finding another boarding place gives me anxiety! I dont know what Id do without her! Im very appreciative… Also, when I leave town, I feel like Im leaving them with family. The owner is one of those people who is very good with animals. She is the best priced in town and her dog runs are both indoor and outdoor and pretty big! She also has saved many animals that otherwise had been abandoned by their owners, and has adopted them. THANKS FOR 10 YRS OF TAKING CARE OF MY BABIES !!

My dog Peppy absolutely loves going to Chaparral! He has so much fun, that when I pick him up from his stays, he looks out the back window of the van and cries because he wants to go back. They are wonderful and treat every «guest» as if they were one of their own. I have boarded my kitties cats there too and they have a wonderful room for the kitties to enjoy and a BIG window for them to look out and watch all the birdies. I would not take my fur kids anywhere else.

My cat Clips is a regular visitor. We take frequent trips each year and he has stayed as many as 3 weeks at a stretch or just a long weekend.
Linda always gives him a full bath and buz cut grooming, the day before we pick him up, so he comes home silky and smelling wonderful.
A couple of times lately, he has been quite content to stay and seems almost annoyed I am taking him home. Of course that could be the trip in the carrier!
His personality seems much more mellow since staying with other animals, and he has developed some needed social skills.
Don’t be put off by the neighborhood, it is not the Ritz but these people love animals, and the pets know it!
Thanks guys, we will be back soon!

We’ve been taking our dog here for a few years now. Always have treated us well. We need to call ahead on holidays but most the time if we call a day or two in advance they’re very accommodating. I’ve never seen any thing in there that would be considered racist. Always a good experience leaving our dog here.

We have been taking our dogs to Chaparral for the last 10 years. Our dogs are always taken care of. I don’t know what one of the pervious reviewers is claiming about the owner being racist. Someone who would make a ludicrous statement like that probably kicks their own dog when they get mad!

We boarded our dogs here for July 4^th weekend only because every place else was booked up. First, the location is industrial which is fine I suppose. Second, the front office is very messy and disorganized. The owner was working the front desk and is not very personable. I had to give her my information repeatedly as she could not properly type my information into the computer.
There is religious and anti-​Obama, anti-​muslim, racist paraphenelia hanging all over the walls. If we hadn’t been so desperate to find boarding, I would have walked out.
The dogs stayed nearly a week and we had to pay for basic grooming; whereas, with our usual boarding at Ann Road Animal Hospital, they do basic grooming every 3 days without any extra charge.

We had our 2 medium sized dogs groomed there today because of scheduling issues with our normal groomer, who is amazing. When I called I explained I wanted them shaved diwnn completely. I also explained that my one pup is sufferring from some hot spots so that she was aware. Since it was our first (and only!) time, we were eligible to use the coupon they offer on their website. The owner quoted me $ 98 for both dogs and said even though we didn’t make it to $ 100 she would give us the $ 20 off. The owner is VERY abrupt and rude. She has no interpersonal skills whatsoever. She wasn’t able to schedule me until a week from the day I called, and when I asked about how long I should expect it to take for the grooming her response was that she «doesn’t just do grooming» and that she «does other things». Ummm… okayyyy. I should’ve known this woman was a little off when I called and someone else answered and the owner had picked up the other line to listen in. Then she interrupted the girl that was speaking and said she’d take the call.
Ok, to the grooming:
When my husband did pick them up she told him that our dog that is super sweet triedto bite her and he had to be muzzled! This has never happened, EVER, before. Instant red flag for me. Also, I told her I wanted them completely shaved down with the head and tail left only. Welll, not so much. Both dogs still have their legs and feet. Plus the muzzle on my poodle– mix looks pretty much the same. On the plus side, they both smell nice. We will not be going back. I think this woman is the type that feels because she has 30+ yrs experience that she can speak to people how she wants, not comply with the service requested, and may have been harsh with our dogs.

I boarded my pitbull lab mix at Chaparral Animal Spa in December of 2012. Never will I go anywhere else. You WILL NOT find a cleaner facility. They clean the kennels 2 times a day, there is no hair to be found or dirt. Plus, the ladies here give your dogs attention and know them by name. The dog runs are sufficient in size, both inside and out. They are not huge, but they have enough room for the dogs to stretch their legs. They dont breed discriminate either, which I really appreciated. The dogs have safe areas to play outside, 3 different runs. It only costs $ 2.50 to have your dog let out for «play time» for 30 minutes. This is much more reasonable than other places.
It IS located in an industrial park, but lets face it, who else would put up with dogs barking into all hours of the night? Dogs bark, its what they do. The lobby is older and outdated, so be prepared for that. It is clear that the money they make they put into the areas that the dogs stay. We brought our dogs bed and chew toys from home and got them all back. I really am satisfied and will be returning. I have recommended Chaparral Animal Spa to friends.

The location of this kennel is right in the middle of an industrial zone — so it tends to have a lot of big truck traffic, noise.
This is one of the few areas I know of in the valley that has a shaded somewhat grassy play area for the pooches. The actual kennel is pretty cramped looking — from office to the actual kennels in the facility. The owner only allows 1 customer in at a time, and will actually have the door locked once a customer is inside. If no one is at the front desk, the door is locked, and you have to ring a doorbell to gain access in. The runs are very narrow and is concrete based (most kennels are) with no drain really in case they piddle on the floor when in their kennels. So if they piddle on the floor — and don’t have any bedding (sometimes bedding gets removed if the dogs are attacking it too much) — yup they are walking in it or sleeping in it. YUCK!
Rules are pretty strict as to bringing pets personal belongings — they don’t recommend it, and actually discourage it saying they are not responsible for the pets belongings. So your pet really doesn’t get any creature comforts of home (unless you do bring it, and it gets taken away). You can bring their food or any meds they are on. Just have to make sure you write it down for them very clearly what to give and how much — so that they can enter it into their system. Also — when boarding your pets, you have to tell them when their immunizations are due — NOT when they were given. So a printout from the vet saying when immunizations were given is not sufficient. Kinda backwards.
You have to sign a waiver basically handing your pooch over to the kennel if funds are not paid off, or if you fail to get your pet within 7 days without notifying them. (Honestly that’s the first place I have ever had to do that at, not sure if it’s a Vegas Valley thing only or not.)
Owner is NOT very personable to folks at all and can give off a very rude personality, so she is not at the front desk that often. The folks who do run the front desk tend to be a lot more outgoing.
On to the routine. Pooches are kenneled about 5pm or beforehand for the night. They are given at least 3 — 4 potty breaks during the day (about 15 min each) on top of the being let out so staff can clean the kennels. You pay for any extra time in the grassy zone that’s for about a half hour. They don’t offer walking services.
Not sure how much interaction with the pets there is.
Last time we had picked our pooch up — we were told our pooch was acting very timid around the male employee, and not wanting to be around him. VERY uncharacteristic of our pooch who is usually trying to pummel people over to get to their face to kiss and lick them! Plus when we go to drop our pooch off there — she tries to actually fight going in! Now that should say SOMETHING to us. I might have to find another location. I don’t want to place our pooch in a place that’s going to freak her out or make her act in a negative way, especially for a pooch who is constantly trying to be your shadow and craving human companionship!
They do have a pick up and drop off service, but not sure how much that is, or if there is any driving limitations. They do have after hour fees for late pickups. We did a late pickup once, and it was a hassle because we had to be very specific with our timing even though we were on the road still, and didn’t know what the road conditions would be like. So, I would recommend save yourself the hassle, pay the extra night, and just pick up the next day. Now the front desk staff will point out if you arrive before 8 am — then you do not get charged an extra day, but anything after that, and you do get charged.
Grooming services are also offered for all. If you choose to NOT use this service — your pet will be somewhat matted, coat full of a white powder, and kind of grimy feeling. So you will have to wash your pet pretty much as soon as you get them in the door. Kind of a disappointment to us, as at our last kennel our pooch was always fresh smelling, and had a silky smooth coat.
So not the best, certainly not the worst, but in the middle at a 3 star rating.

For the 4^th of July weekend, my usual pet boarding place was booked solid. Considering that I had to go out of town and couldn’t cancel or reschedule, I was feeling a huge sense of dread. There’s not too many weddings that you can sneak two dogs into.
Fortunately, my vet recommended this place. The lady over the phone was very friendly and conversational, and seemed to understand more «spirited» dogs like my smaller terrier.
Of course, when we walk into the place, said dog squawks like she always does. My other terrier is very «go with the flow», but the little one… She’s insecure, and protective of me, and scared that strangers will «hurt» her. Rescue dogs… What can I say? But if you give her a few minutes, she’ll settle down, and she’s fine. I was greatly concerned that the place would label her as a «problem» dog and treat her differently despite my assurances that she really is a good dog… in about five minutes.
I called the next day, and they seemed concerned about her bark. My little one has a weird squawky/​squeaky bark, and I ended up assuring them that no, that’s just her. Relived, they said both dogs have been very well-​behaved and sweet.
I picked he dogs up today, both clean and docile. I don’t know what they did to make them so calm, but they can do it again, anytime they want.
The place was nice, and the staff seemed to take good care of the dogs, as both were very quiet and content when we got them back. The only issue that I had is that I wanted to leave toys with the dogs, and it wasn’t guaranteed that we’d get them back, so I couldn’t risk it. I wanted them to have a familiar item from home, but the pups wouldn’t go for not having their «babies» later. But they did have a big «play» area full of tunnels and slides and the like.
It’s nice to know that I have other options for dog care when I go out of town, and was glad to have my two furballs back in great (but tired) shape.