Just Brakes

Poor customer service and slow service.
I left my truck Monday evening for a brake check and I was told I would receive a call that night with an update. No call.
Tuesday morning I was called and given a price and told what work was required. I approved. I was told it would be ready by late afternoon or early evening. I was called back in the evening and told my truck was ready to be picked up. Ten minutes later I called again and told my truck was NOT ready to be picked up.
Wednesday mid-​day I was called again and told my truck was finally ready. When I went to pick it up I asked for a discount because I was not called when I was supposed to be called, and the job took a day longer than it was supposed to take.
No discount. I guess «Just Brakes» is just too much for this place to handle.
On the drive home I noticed the brakes are making a loud grinding noise. So now I have to go back!
I’ll update when I get back from that visit…

Took my truck in for brake inspection. I told them that braking above 50 would shake the steering wheel violently. Told me it would be about two hours, so I left my truck. They called me about an hour later and told me what was wrong. Just what I had expected. Now I have done my brakes for years. But didn’t want to do them. They explained everything in detail and I gave them the go ahead. About two hours later my truck was finished. Gave me a good price and even beat it in the end. Have been there before and will defiantly be back. Great customer service.

I went here 2 years ago for new brakes. After inspection they told me I only needed front brakes. The manager was all smiley and warm. So I pay $ 200 and some change for the brakes, wait 2 hours, and go home. As I am driving home the brakes are squeaky, so I call the manager. He tells me that I may need back brakes too for $ 200 more, so I hang up. I tell my brother because I figure this man is trying to get over on a woman. So my brother calls him and he tells him a bunch of BS like just spray the brakes and tires with water and it should stop squeaking. It did not work! He then said wait 2 weeks and the brakes should break-​in and not squeak… LIES! I literally had jacked up brakes for a few more months until I went to someone else.
Do not go here!

Absolutely terrible shop. Typical rip off scam artists. AND THEY COULDA KILLED ME OR SOMEONE ELSE!!! Here’s what happened.
I usually do my pad and shoe changes myself but took it here since they were offering a deal on $ 100 friction re-​line. Tech pulled my rotors but said he couldn’t cut them. And I needed to buy new rotors. Even tho a new cut wouldn’t take the rotor below the factory recommended minimum thickness, but because their company policy won’t let them cut them at a certain point for «safety» reasons. Um sorry I’ll trust the manufacturing company before you guys.

THEN!!! The sales manager pulled one of the wheel cylinders on the rear brakes to inspect it. They said the wheel cylinder was leaking and needed to be replaced. While there was some extremely minor seepage coming from the inner seal of the cylinder the outer seal was dry as a bone. Clearly they didn’t NEED to be replaced. Just trying to sell me on parts I didn’t necessarily need! Told them to put my wheels back on and I’d pay them for the pads and shoes and wanted to leave. They did put my car back together. But upon pulling the rear wheel cylinder and introducing air into the brake system and they never bled the system!
So when I go to get in the car and leave after about two pushes of the brake pedal it went strait to the floor and I had to pull the emergency brake to stop!!! Thank god even tho I was a bit annoyed and pissed off I was only going 5 – 10 mph in the parking lot and didn’t punch the throttle of my ’89 Iroc Camaro and leave them in a cloud of smoke! Lol.

I go back in to the shop… Now I’m fuming! And explain their errors. Explain they could of almost killed someone and I have half a mind to file a formal complaint with the State of Nevada’s garage compliance enforcement division. That got their attention. Now they are apologizing and offering me free services. Umm no thank you. So I tell them they need to bring the car back in the shop and bleed the brake system. So the tech gets in the car and starts it to drive it into the shop!!! Um nooooo! There’s no friggen brakes. Get your goons and push it into the shop!

Great Service! Robert showed me what was going on with my breaks and let me be aware of the things he would recommend but didn’t push that I would have to do the repairs right now but to consider it (which I like because I can plan for my next tune up on my car.)Overall the experience was great the manager Michael even offered me a ride back home while they worked on my car! Now that’s going above and beyond customer service! Great Job guys keep up the great work! I’ll be a repeat customer for sure and will refer friends and family to you guys!

Typical rip off shop charges more than the dealer for parts. Best to avoid unless you bring your own parts.

Service was great but…
Pricing ridiculous. I called around to other shops after the services were already performed. I could have got my brakes done for $ 100 cheaper at the dealer, & a hundred sixty dollars cheaper at nearby shops. Even with how good the service is, I will not be going back due to the extreme prices.

I have to busy to check out my car, I called to schedule a brake job and showed up to get it done due to a sound I was hearing. They took all my brakes apart and let me know my brakes are fine. Most places would have just changed them and charged you.
Great service and honesty. I will be back

I have taken my vehicle in twice to get my brakes checked. They very easily could have told me I would need new brakes or repairs at a hefty cost. Instead, twice they have told me there is plenty of use left in the brakes and just minor adjustments were needed, at a much lower cost. Thank you for you honesty. It means I will return again.

This place wanted to charge me $ 357.00 to change the front pads on my vehicle. Told me my rotors could not be turned and needed to be replaced. Also told me my front brakes were missing hardware. Long story short, went to a shop on Charleston and Mohave. They replaced my pads, turned my rotors and replaced missing hardware all for $ 135.00! Do yourself a favor if you don’t want to be taken for a fool, STEER CLEAR of this shop. They’re scammers!

Loved this place. Workers were very honest and worked on my car the same day I called. Owner showed us what exactly was wrong with my car and how they were going to fix it. Would highly recommend this place!

Talk about a «hook and crook» business. I called them to ask for a quote for an oil change and the guy told me $ 29.99. When I pull up in my company van he tells me that my van probably takes synthetic oil at a price of $ 59.99 and it is only good for up to five quarts, which mine probably takes more. When I got home I looked up the type of oil my van takes and of course it is standard 5W 30… Stay away from these scammers…

Only one start for these reasons only: only one worker showed up and he was nice as can be BUT I was in lobby when the other mechanic called and said he’d be late– 2 hours later– and I was the first person here on Black Friday and they still haven’t touched my brakes– tires are off but so are the 6 other cars that the line mechanic pulled in– I feel bad for the guy BUT don’t put an add out and send them to people’s emails and not expect to be bumbarded with customers. To top it all off Yes I understand it’s just the lone person, people are still trying to get work done, there is a line now, and they told me it’ll be done by noon. Moral is, even when you get up early and head out to conquer your day, you’ve hurried up just to wait.

CAUTION BEWARE… They don’t deserve any stars I was charged more than I anticipated for only two brake pads. never again thanx guys
9 months have passed by and I need new brakes.

Typical mechanic! BEWARE! I had my brake pads changed (for $ 99) and was of course told a list of other frivolous things my car needed. My brakes started squeezing 3 days later so I had my brother in law, who is a mechanic, take a look. He informed me that they only replaced 2 of my pads and used cheap, thin pads on those! Thanks a lot Just for Brakes… more like, Give me a brake!

These guys were great. The fixed my brakes today and charged me less than the estimate. Wow!

Finally got a thorough review of my brakes! Finally found the real problem! Thank you Just Brakes! You guys are great! I’m also impressed with your friendliness to the neighborhood. My youngest daughter needed to do a film for school and these guys let the kids shoot a short «educational video» on how to check your car for reapirs. That was really awesome of them and they sure didn’t have to agree to it! VERY COOL IN MY BOOK!

Here is an HONEST, GENUINE place to take your car! The guys there are stand up guys all the way. Took my car there recently for what I thought would be rear brakes. As it turned out after inspecting my car, I needed a new master cylinder. They replaced it, completed the job in just a couple of hours and I had my car back. I have been to many places in the past that would have done the brakes too. And I would have spent more $$$ to get them replaced, because I didn’t know any better. And they would have gladly taken me for it too. These guys showed me a brand new set of brakes to compare them with the ones on my car so I could see that there was not much wear on them and they would be just fine. Can’t recall any other time I have EVER been in any kind of a car repair place that didn’t try to stick it to you each and every time they had a chance. I really appreciated the way these guys took care of me. Will definitely bring my cars back there as needed for service and repair. I highly recommend Just Brakes! And by the way… they also had the best prices on brake services too which is why I was there in the first place.