Sedona at Lone Mountain

The cabinet and fridge issues are like a dream compared to all of the other bull we’ve dealt with since then. Since we moved in we have had the following issues:
The screen door had to be fixed twice because it kept falling off
The dryer was taking at least a cycle and a half to dry anything (needs to be fixed again)
Maintenance had to replace two faucets because they were completely rusted
The disposal didn’t work
Kitchen sink leaked into the cabinet under it
Those have been taken care of, but now we have discovered our toilet tank is filled with mold, our dishwasher leaks (we do dishes by hand usually) and tonight our washing machine leaked during our latest cycle.
Honestly this place makes me feel like I am the worst renter in existence. I’ve lived in other apartment complexes and rented homes before and have never had issues like this. At this point I’m afraid to touch anything because it may break, or complain because I’m getting worried they think this is our fault somehow.
Management is very good at following up on things. Alma has been on top of the situation and is making sure that our issues are being taken care of. I can’t blame her for infrastructure and appliance issues for an older apartment, but it’s still a frustrating situation. Hopefully now that the issues I contacted them about yesterday are being taken care of things will start looking up (especially since I now fully understand just how finicky the appliances are… not necessarily a bad thing, just a learning curve).
They’ve fixed the dog poo bag/​disposal situation (though people here still let their dogs poo on the road/​sidewalk/​rocks and don’t pick it up). I love living so close to Craig Ranch Park so that I can take my dog there and it’s convenient.
Hopefully they’ll get the money from corporate to replace the appliances. I think it would add a lot of value to the units (and save renters money on their electric bills)

Sedona is absolutely horrible. I lived in the apartment complex for a summer when I was an intern for a company. The woman who met me and my roommate was in a hurry and had us sign a contract so that she could take her lunch. Their front desk was horrible and rude. The supervisor could never be reached. There were dirty (I mean poop-​filled) diapers near the sidewalk that would never be picked up. Cockroaches filled the place. People would park crooked all of the time to take more space. Now that I’m a full-​time employee for the company that I interned for I make sure that none of our summer interns ever stay there. DO NOT RENT AT THIS HORRIBLE PLACE!

If I could give this place zero stars I would. My wife and I stayed here for a summer after signing a three month contract. The apartment was decent, it had a few rat holes near the kitchen area that were taped shut with clear tape. When we informed them that we were moving out, they SAID they needed a two month notice! on a 3 months contract. Since we were late to do that, they denied our 1 month deposit plus a pet deposit. They change management constantly and will not listen to you or help you. One of their front desk ladies felt bad for us and agreed that we should get our deposit back but could not help us since she was not a supervisor. I feel bad for people that work here and have to work under a horrible management, NEVER MOVE HERE.

To start… I’m pretty sure some of the recent reviews I read about this place were fictitious. They advertise this place as luxury apartments and that is a complete joke.
I moved to these apartments without having ever lived in Las Vegas before and let me tell you, I am extremely disappointed. I can’t believe that I pay over $ 1000 a month for these small, terribly built, poorly managed apartments.
They advertise having a security gate, however, I have been here over a month and the gate has been open every single day. They say they are waiting on everyone to come get their game openers. Doesnt seem like it should take that long to hand out gate openers. Since I’ve been here my wallet has been stolen from my car and a neighbors vehicle has been stolen. I have also heard people complain about their apartments being broken into. I have no doubt that this is due to the security gate being always open. We literally live next to a bar/​gas station/​liquor store.
They claim to have over night security. Yes, I have seen someone wearing a shirt that says «security» on it, but he is either texting on his phone or working out in the gym when I’ve see him.
There are pictures on the website of a playground, but what the don’t tell you is that the bedding of the playgroung is 50% wood chips and 50% cigarette butts. Seriously, this playgroung is so disgusting that I would not let my children play on it at first sight.
Speaking of how this place is not child friendly, what they do not advertise about is the stove and ovens. These units have GAS stoves with the knobs on the front, not in the back. The units look like they’re from the 1990’s and they offer no replacements or child friendly devices to help out. After my small child turned the stove on and left it on all night, the gas leak not being discovered for almost 14 hours, the CO2 alarm never went off. I have contacted maintenance twice regarding this issue and they never even came by to check my alarm which is clearly out of date.
Maintenance is very slow in these apartments, taking at least a week to respond to work orders, if at all. Sometime they will come up with excuses to why they could not come to your apartment after all.
There is an abundance of parking spaces, but for some reason, you only get yo park one vehicle under the half ass awning even though there are plenty of open spaces. They are partering with a towing company to drive around at night and if you have more than one vehicle parking under the awning, they’ll tow your vehicle. Doesn’t really make a whole lot of sense. They have signs saying you can’t back into your spot to make it easier on the towing company.
They advertise as pet friendly, but their pet waste bins are constantly full and there are never new bags at the station. Sometime they aren’t pet friendly and sometimes they are too pet friendly. My downstairs neighbor has a pet that must pee in their hallway because there is a smell in my hallway closet that keeps coming back. I called maintenance about it and they came and sprayed some fabreeze. It still stinks.
The dumpster locations are far and few between a having maybe four locations for the entire complex although each location has about six dumpsters in each.
Again, these are NOT luxury apartments. Please beware that all these photos listed of their pool and leasing office is NOT actually how these apartments look.

The people who work here are friendly and that’s about it. If you like living in a broken down apartment complex this is the place for you. Things constantly break, good luck getting them fixed in a timely matter. It’s constantly noisy. People blast music at all hours of the day/​night. Kids are always running around and don’t really move for passing vehicles. During the summer time, the pool is a miserable mad house. I wouldn’t recommend this to anyone else. The one time I did, the money that is promised, was never seen. Spend your time and money on a much better apartment.

I really hate this place now. I’ve lived here for almost two years unfortunately. I’m in a countdown until my lease is up. Things used to be better. The customer service is so bad in the office. They never return phone calls and every single month they mess up something. I get a phone call about a charge that wasn’t mine or my renters insurance they put false notes on the door about your lease. I mean I really could go on. There is a SERIOUS bug problem ants, and roaches and they only spray on Fridays and I put myself down and the guy never came. I’ve had 3 different neighbors upstairs one physically fought constantly and I called the office numerous times and they did nothing about it. My sons bike was stolen off the porch I just really hate what this place turned in to. They really don’t seem to care about their residents at all. People hang out all night and I can smell weed smoke while walking to my apt. I really didn’t sign up for this. I suggest you do not rent here. Lord only knows what kind of issues I’ll have when I move out. If I could give a negative star I would. Very disappointed with the office and how they conduct business.

Is there anything lower than a 1 star? I rented FOUR apartments here for 3 months & spent 10’s of thousands of dollars with these people. The apartments are ok but the customer service is atrocious! They nickeled & dimed us to the tune of about $ 10,000 more dollars than we should’ve have spent. PLUS, when we were trying to get to the bottom of things we had to go round & round just to get the information. We moved out end of October & we are still getting hit with charges & it’s the end of FEBRUARY! This is a horribly run complex & the parent company Trinity Property Management is even worse. It’s criminal what they do to people. This is NOT a good situation. Run from this place & do not get into ANY kind of contract with them! They will steel you blind and tell you it’s the law.

First off I’d like to say that Sedona has been a great experience for me. The staff is friendly. Andy who helped me sign my lease is very personable and friendly. This apartment complex is great because it’s right next door to a very large park and still very secluded. Whenever I’d ask for a work order, it would be completed the next day! Ricardo the maintenance man is awesome!!! He works very hard for the renters needs maintaining and fixing anything that needs up keep. The rent at Sedona is very reasonable and well worth it!!! I did have some loud neighbors on one side of the apartment that also smoked a lot of marijuana but unfortunately we can’t pick our neighbors. The pool is sometimes dirty, but again thats because of people who don’t know how to clean up after themselves. There are pros and cons wherever you decide to rent but overall I would recommend this apartment to anyone!!!
****The only downfall to this company is when I terminated my year lease I was stiffed with a large bill that was sent to my new address: carpet cleaning $ 85, general cleaning $ 90, light paint $ 35, spray counter tops $ 250. I understand the general cleaning of carpets is necessary but if I knew I would being charged a $ 90 cleaning fee I wouldn’t have cleaned it as good as I did! The apartment was very clean when I left and took pictures to prove it!!! I tried to dispute some of the claims and they didn’t have any of it. Anyways, all I’m trying to say for future renters is when your lease is due you probably will have a fee of $ 250 and up for general cleaning, shampoo carpet, and touch up paint. I just wished I was given a heads up for these fees or an estimate at the time of signing my contract so I wouldn’t be so surprised while opening my mail! My bill was just shy of $ 400!!! Plus they didn’t even do a walk through when my lease was up!!! I called them and asked and they said no walk though needed and to just drop off the keys at thefront desk. If they did a walk through in the beginning of the lease then why not do one at the end of the lease? I just thought that was really dumb. I just feel like I didn’t deserved to pay that amount. That apartment was very clean when I left (except carpet) and that is why I’m writing a review to let future renters know that YOU may be facing the same charges that I am speaking of today. But don’t get me wrong, Sedona was and is a great place to rent. I recommend you to check it out for yourself.

Worst apartment rental location ever. I have traveled to many places and have never received such horrible customer service. They did not have my apartment ready when they promised, they charged all kinds of extra utilities which were already included in my monthly rent and should have not been. Tiffany has the worst attitude and not willing to help. They actually OWE ME money, yet sent me to collections. Apartments are not worth every bit they charge and when you need maintenance, it takes them weeks to respond. DO NOT STAY HERE!

It is now April 2013. They have offered to resurface my countertops to a nice brown color, and we have that scheduled for the end of the month. The white countertops are my least favorite thing about the apartment, so its a nice relief they offered to change it.
As it is nice out now, I have been spending my afternoons on the weekend by the pool. The pool is often dirty, and the hot tub jets do not work. There was even a girl slap/​fist fight at the pool 2 weekends ago. I had to admit, it was pretty entertaining. It is impossible to lay out by the pool on the weekend in peace. There are constantly children running, splashing, and screaming in the pool yard. However, they do have nice pool chairs and a gazebo with grills.
The noise level has gotten worse. On Saturday and Sundays, there are routinely middle aged males that crank up their music in their cars in the parking lot, and throw 10 – 15 person «block parties» outside their apartment complex.
One last thing about the noise. every parking lot seems to be a playground. Kids on scooters and skateboards coming dangerously close to parked cars, throwing things, ect. I am constantly looking out for my car, because they have hit it before. I have actually had to go outside and ask the kids where their parents live, because of this. And guess where their parents lived? Clear across the property.
If it weren’t for my 1 year lease I signed, I would be out of here in a heartbeat. Spend the extra $ 200 a month and get a house. :)
P. S.- Many of the people that live here are Section 8.