T-Mobile

Most incompetent staff I have ever encountered. I hate writing negative reviews, but I feel like other people should be warned before they go to this store…
The text messages on my phone were taking an excruciatingly long time to send, about 15 – 30 minutes for each text to go through. I called customer support and they immediately told me I would need a new SIM and that I could go into a store to get one for free…
Now, before I go any further, I want to make one thing clear — I do not look down on the disabled, nor do I discriminated based on age. I actually run a non-​profit committed to helping disabled people improve their reading and writing abilities. I work with many disabled people and they happen to be some of the most creative people I know…
I get to this store and am greeted by a twitchy sow of a woman with an overbite, cross eyes, and a bottom lip that just. wouldn’t. stop. twitching. Let me give you a visual of what I had to work with: This woman, whom could not have been over 20, looked like she was born to play the role of every Neanderthal in every movie with a cavewoman in it of all time — EXCEPT for the sexy ones. In fact, I’m fairly confident her nametag said «Grok».
I told her what my problem was and she gave me a new SIM. Despite the fact that she tried to charge me for it, replacing the SIM did not work and my text messages still crawled slower than prehistoric snail fossils moving uphill. Grok let out a series of grunts which I interpreted as «Let me see your phone». I reluctantly handed it to her.
For the 30 minutes, I stood there and watched Grok try a series of things that I watched her read directly off of the
troubleshooting page. None of them worked. Her co-​worker came over. He must have been 18 or 19, but looked much more Vegas than Flintstone. He tried a series of things that didn’t work. The entire time I kept asking them what was going on, trying to get them to loop me in. 100% of the time, this guy’s answer was, «You’re phone is being all weird, bro.» Okay. I knew that when I came in here. What are you doing now? «We’re trying to get your phone to stop being weird bro.»
And so on…
An hour later, I left the T-​mobile store on Craig… Grok did not help me with anything, and from reading the other reviews, I suspect they will not be helping anyone else with any of their problems, and apparently corporate DGAF. This place was a waste of time, but hopefully this review will save someone out there the time I lost.

I have been to the store quite a few times. The service I get there from Joe and Jessica has been exemplary. They’re very helpful with your bill and with setting you up with a new phone and a better plan. Both Jessica and Joe are very kind and respectful with great customer service kudos to them both and thank you

Me and my husband went to T-​mobile last night, and we got there at 6:50pm. On google maps it says this location closes at 6pm. But since we were in the area we went to look, and when we pulled up it looked still open. And on the glass it said Sunday closing time is 8:00pm. So we parked and started to get out of the car and we seen one of the tmobile workers run over to the front of the store and start pulling down all of the shades and looking out at us standing right in front of the door. Another tmobile worker walked out of the back. And we were yelling through the window, «are you closing?» And he just shrugged his shoulders and nodded his head. While the woman that pulled all the shades down was pressing her face against the wired fence looking at us and laughing, like we couldn’t see her. I just felt it was extremely rude of them to purposely run up and lock it up at 6:55-ish. When it says they close at 8:00pm on the front door. And laugh at us. Luckily there are more than one tmobile in our area. Because I will definitely make it an appoint to not go to this one.

DO NOT SHOP HERE, I have had a great experience with tmobile corp (every time I call) and with various tmobile locations in MA. My wife went to this location to have a new phone added and activated to our account. I called corp while she was there. Corp. said everything is good to go, I head-​back to work. Long story short, they did not sell her a phone, add it to the account. only pissed her off. They refused to even talk to me. They do not help their customers. I called corp again and even they apologized a million times for the bad experience. They said the employees here should have done their job, sold a phone and provided great service! I will be flying to vegas in a week, I cant wait to take the time to visit this store, just to tell them how much THEY SUCK. PEOPLE STAY AWAY FROM THIS STORE! Tomorrow when my wife has a pleasant experience at another, I will leave another review telling you where to shop. As of right now, customer service is your job, this store fails, I would fire every employee and manager; hire an excellent staff!

Waiting waaay to long to be helped… If I didn’t need a phone so bad I would never have came here… I suggest you go to a different store… Honestly this will most likely be the last time I go here… If you want to wait forever to be helped then this is the place to be…