Vegas Propane Inc.

Highly recommended… you just dont find this kind of customer service anymore!!!
After a crappy experience with AmeriGas a friend referred me to Jack with Vegas Propane. Jack was great, gave me a quote on a new tank, scheduled the installation and even moved the old tank for free when that other company didn’t show up to remove it. Jack also told me all the laws and requirements for propane companies and how they are required to refund me the amount of leftover propane in my old tank. Wonderful people to deal with.

We are a forecast customer, meaning they come out and fill us without being called. I expect my tank to have propane at all times. We ran out last August and was told they didn’t come out during the summer, we were to monitor our levels and call if low (even though my house is powered by propane all year long — oven, heat, and A/​C) OK, fine. We wait the week and get filled.
Fast forward to December 2^nd and we are empty again. When I called I was told that the driver who used to have this route didn’t work there anymore. Ooooookkkkkkk but I still live here, and you’re still in business, soooo where the hell are you?! They said our property is locked so they can’t get in. Yes, we have a gate, there is a sign on the gate with instructions on how to get in, nevermind the fact there are 10 numbers he could randomly push that all would allow access. I also have a phone number!
This was all meet with an «I couldn’t care less» attitude.
Unfortunately, in my search for another company there are only 2 others, Suburban who had horrible reviews and Amerigas which seems the best (if they let you lapse your next delivery is free!) But they are booked for weeks :(
Update: I called and spoke with Jack the GM and although annoyed and unapologetic, he is sending someone out today. I’m glad to be getting serviced but honestly the way the conversation went w Jack didn’t help to make me feel better about being their customer, or giving them $ 800 today!

Extremely helpful! Wonderful to deal with. Friends motorhome propane valve leaking, this was the only company that knew how to fix it! To tell you the truth they were the only company that didn’t tell me, sorry we don’t do repairs. Matt from Vegas Propane even gave us a tutorial on how much each appliance will use. Wow!