Bruegger’s Bagels

I visited this particular location for the first time this week. I’m not sure if the service I received was because I stopped in 20 minutes before closing, but the woman behind the counter clearly was not happy to see me. I asked what soups were available, and she said they were all out of soup. (I suspect the soups had already been put away, and they weren’t sold out. I was there on a Wednesday, not a weekend, and I’ve never known a chain to completely run out of every single soup available.) I ordered a toasted Turkey Chipotle Club to go, and when I got back in my car, I realized the sandwich was cold and had never been toasted or warmed in any way. Again, I suspect I was being rushed out. The server was not nasty, but had no pleasantries for me as I left. The sandwich was okay as I warmed it up when I got home, so I’ll give them two stars. I’ll continue to visit other locations that have better service, but there are plenty of restaurants in this area for me to not need to return to this one.

For it being my first time at Bruegger’s Bagels, I was not impressed, at all what so ever. My experience just had to be the worst. I would like to apologize to anyone who’s mother or grandmother works here because I’m about to call her out. As some of you know, my reviews can but brutally honest.
Okay so, first time there, and I decide to get the advertised bagel. The Back Bay or Bay Back bagel. First of all, they were all out of the poppy seeded bagel fine no big deal, then I noticed that this poor older lady is the only one there and she’s struggling trying to keep up with the drive through and all ins. So when asked why was she the only one here she says because her manager went to pick up another coworker that just got a flat tire on her way to work. Okay, understandable, that sucks, shit happens. So at this point she is waiting on 2 customers. My issue is this, I asked for the Bay Back bagel and its posters hanging all around and I want it without the egg, it’s a four ingredient sandwich. She makes me a bagel with Salmon cream cheese and bacon wtf? She did it so fast that I didn’t notice she screwed it up until I watched her make my boyfriends bagel. He notices that she has missed two out of the five ingredients that’s suppose to be on the sandwich; Salmon cream cheese, bacon, eggs, pickled onions and tomatoes. Her excuse was, «I don’t make these, no one orders them.» Regardless on if you have made them or not or people have ordered it, that’s is what’s advertised as your special for the month or whatever so therefore you should know how to make it

+1 for customer service! I just had a very normal exchange here at Bruegger’s, but I was appalled by the behavior of a customer who came in shortly after me. She barked a customized order in a tone that reminded me of how a parent scolds an unruly teenager. When the employee attempted to repeat her order for confirmation, she kept cutting her off saying «it’s just swapping this for that, I order it all the time». The employee smiled the ENTIRE time despite the rude nature of the customer, which seemed to rub off on the customer herself (hooray!), and finally was able to confirm her order. Perhaps they do need to bump up their productivity at this location (slower than Cincinnati locations I frequent), but with made-​to-​order bagel sandwiches on the menu, one should expect some delays. This location clearly has their customers’ best interests at heart… even the rude ones! P. S. They have great wifi.

This EXCELLENT bagel joint has been one of my faves for years and years! I’m there at least 2 to 3 times a week. The staff is super duper friendly and competent, and remembers your name. The bagels are prepared as genuine bagels should be, and truly taste great. I only wish they had more ‘specialty bagels’ instead of the same old pesto or jalapeño cheddar. Bruegger’s corporate, are you reading? Lastly, if you have a fairly large order, or hot sandwiches that take a few minutes, have the common courtesy to go INSIDE the store and order, NOT use the drive-​thru! You are selfishly delaying those patrons who use the drive-​through for their reasonably sized orders! Thanks for listening.
P. S. WHAT did you guys do to the Asiago bagels?! It used to have scads of Asiago cheese on there, and now it looks as if you changed things, whereby there is less cheese and/​or different cheese! Looks like you ‘cheapened’ or ‘watered down’ your Asiago bagels! WHY?!

So this used to be an Einstein Brothers location and it shows… the quality of service is lacking.
I usually use the drive thru, and if there is one or two cars ahead of you… FORGET IT! Will take anywhere from 15 to 20 minutes. You almost feel as if the staff is putting the bagels in the oven the second you order it, that’s how long it takes.
Not the best location or best drive thru. there is always Dunkin Donuts next door, if you are looking for a faster staff.

This is one of my daily stops for coffee and breakfast. The staff is outstanding! Always friendly, always remember who I am and remember past conversations. It’s a pleasure to go in every morning.