Chili’s

Came here with my friend. We ordered steak meals. First they got her order wrong. We notified the waiter. He took it back. Instead of just fixing the order they brought out another steak. The steak was literally raw inside. Again they took it back. This time they didn’t include the vegetable that it came with. She was waiting an extra 30 minutes for her food. We asked to see the manager. He basically acted as if he didn’t much care and glossed it over. Unbelievable. The waiter said they were giving us a free desert. A free desert doesn’t make up for that kind of poor service and apathetic attitude. We’ll give a place a second chance for a mistake but this was just pathetic. If you’re trying to lose customers you have succeeded. We won’t be back.

We sat at the bar and the bartender Allyssa W did not even acknowledge us she had 4 quests at the bar already taken care of. We had to ask her 3 times for water and her response was I’m working on it. She is one of the worst Service people in the business she should work the back of the house where she doesn’t have to deal with the public. We did stay for dinner and had Eric very professional glad to see some people who work there care about doing the right thing… One more thing she had NO drinks to make at service bar.

I’ve always had a hard time at Chili’s. The menu just wasn’t my jam and I feel like everything has corn in it.
Tonight, I kept it simple and ordered the Oldtimer with Cheese. THIS was a great burger. Everything about it was perfect. Juicy patty, well seasoned. Sturdy bun, no sogginess. But what really set it off is the pickles. OH DAMN THE PICKLES!
They served slices of garlic dill pickles on the sandwich and on the side. I even snuck a few slivers of garlic on the burger. This added so much WOW factor to an already great sandwich.
The fries were excellent and I devoured the Loaded Baked Potato soup. I also felt like it was a good value. Burger, drink, soup, tip… around $ 15. Our server was nice. Polite, engaged with my 3 yr old niece who was intent on ordering her own food. Quick service, great with refills. Friendly and patient.
I’ll be back, if not for anything else but those pickles.

This is a chain restaurant so when I give it 4 stars it is 4 stars for a chain restaurant. I’m not comparing it to gourmet dining. What I will say about this particular Chili’s is that the servers here are amazing. We’ve been here several times recently because we’ve had to be in the area and this is right by the freeway exit. Eric. the one server, even remembered how I like my entrée from the week prior. The other servers are also quite good and very attentive. The hostesses are friendly and the manager always checks in to see that everything is good. The food is consistently hot and good, not great but again, it is a chain. I honestly couldn’t expect more from the service end.
I did deduct one star because the place as a whole is a bit tired and the restrooms aren’t always as clean as I would hope but overall it is a good place.

Best chicken tenders ever, but you have to ask for the original way and dunk hem in honey mustard. Their fries and corn on the cob are also good.

Loved this place months ago. Don’t know what happened but food has nose dived especially Fajitas and quesadillas. The onion to vegetable ratio is now 4:1. Everything undercooked. WHAT IS UP WITH ALL THE ONIONS? They use it as a filler but it now takes over entire flavor of dish. «Hey want some chicken on side with your onion quesadillas? «
Hot Carl OF

Was in tonight and have to say, we had the best service that we have had with any server in a long time in any restaurant. Servers name was Tara! She was nothing short of brilliance! She is kind, courteous and just on top of the game! She needs to be recognized! Oh yea, the food that was spot on too tonight.

Don’t ever go here for barbeque ribs because these were the absolute WORSE excuse for ribs I have ever had in my life.
Hardly any sauce on them at all, and at least 70% bones. If you order a half a slap of ribs and you leave the restaurant still hungry, you know the ribs (or in this case, this sad excuse for what they call ribs) are mostly bone. Again, hardly any sauce, over cooked to the point that there was no moisture left in them.
I went with my family and the burger my sister in law had looked good, but I have never been so disappointed in a meal in a long, long time.

Currently writing this review sitting on the toilet, after recently returning from a visit to this location. Ugh.
Host was nice, seated right away in a quiet section as requested. Server was prompt, nice, and attentive. Have never been to this location and needed plenty of extra time to get acquainted with the variety of dinner options featured.
Started with the Skillet Queso with tortilla chips and salsa. There is nothing «queso» about it at all. It is actually very identical to the Hormel chili dip recipe in looks and most definitely taste. It was ok. The chips were good as was the salsa.
Decided on an old-​timer burger and the southwest burger. Both cooked to spec and well presented. Overall both decent, and the fries were actually really good.
My biggest issue is these new table tablets, or whatever they are called. Concept seems good if you want more drinks, but it just tends to be a waste of space when you really have no need to play the games for 2 $ or need anything extra when you run out. The only saving grace is the option to settle the check yourself. It is gift card friendly, and you are able to apply that first before paying with credit card. You can also apply a tip to be included, but who knows if or how much your server receives.
With that said, I feel as if there is plenty of opportunity for people to just get up and walk out without really paying. It’s essentially an honors system when being given a chance to pay for your check without waiting an unreasonable amount of time to get one to settle. Perhaps that will be the downfall of these new systems, assholes just not paying on the tablet and walking out. No one really checks to make sure your doing it, and they really don’t check to make sure you did when you leave. So it will be interesting to see how that plays out.
Overall it was a decent experience. Not bad at all and am considering a second visit despite how my stomach currently feels.

First off, I am used to dining at chain restaurants with par to sub-​par experiences. With that being said, i wasn’t too thrilled about this dining experience either. The place was dimly lit with no open blinds so it was like walking into a cave that reeked of old cafeteria food. Me and my friend ordered the fried pickles as an appetizer, the pick-​2 fajita combo — chicken and steak — «cadillac style», and 2 beers. My total bill was over %70. The fried pickles were extremely salty with little to no breading. The fajita toppings arrived 5 mins before the actual entrée. The entrees arrive to our table. I noticed mine had a lot of extra meat. My friend’s portion was barely adequate for a small child let alone a grown adult. The steak was very fatty and not «heated» properly. The beans were watery and very heavily salted as well. I don’t think that each and every menu item has to be «chipotle» style, even though yes it is a southwestern restaurant. My only complements on this experience were a) the server was extremely attentive to our needs, even though she was more heavily focused on serving her family at the next table over, and b) the use of self –serve touchscreens at each table, which allowed for drink refill requests, desserts, paying the check, which was cumbersome at best, and game apps for the kids, if you didn’t mind shelling out $ 1.99 for games that come free on most cell phones. As far as the overall food quality goes, I’ve had better, much better.

There was a decent wait, but spots were open at the bar so we walked right in. The appetizers were good and the service was quick and attentive. The meals were average, hence the lower review. Lots of screens for watching sports though, so that was a nice surprise. I would come back again when in the area.

Waited over a half hour to be seated. Watched couple after couple walk in after us & be seated instantly. When I questioned the hostess about it, I was told that she felt that we needed a table. Mind you that this was only two people for dinner, & she felt that we needed a table? Did not request a table, & both our butts fit just fine in a booth! Talk about discrimination, felt like I was on the What Would You Do Show! Never experienced anything like this in my life! Manager could care less & did nothing about it! Walked out, & will never be back!

UGH.
Went here a couple weekends ago for a date night as a fluke because we had a gift card. What a disaster and disappointment.
Disclaimer #1: I don’t expect much from chain restaurants in the first place, so keep that in mind with my rating.
Disclaimer #2: I’ve been to another Chilis location in the recent past. I know what to expect.
Ordered an appetizer sampler, 3 beers, and two entrees — both sizzling fajitas, «Cadillac style». $ 70 bill.
Service was subpar, if I am being generous. Took a long time for our drink orders, longer for our appetizer order and longer yet to place our dinner order. Dining time was over 2.5 hours when we expected to pop in for a quick meal after a long day.
Had to remind the staff of very simple details, such as if you bring us our entrees we need plates and silverware. Also had to remind them of things like «Hey, we paid you guys an insane amount extra for very tiny sides of rice and beans… where are they?» Oh excuse me waitress… the fajitas are supposed to come with tortillas. Real popular menu item, figured they know. Good thing we did!
The onion/​pepper part of my entrée was greasy, and undercooked but still burnt. Onions and peppers are meant to be sautéed, not quickly grilled to a burnt crisp. No brainer for a Mexican restaurant you’d think.
Everything was overly salted. Disgustingly salty.
Will quite literally never go back. No reason to even consider it. Price, service, quality, taste and atmosphere are terrible — aka ⁰⁄₅

Had to drop this by 2. The last time I was here service and food where excellent. This time the food was very good but the service was lacking.
The server did not seem to care. The sever took a long time to bring the drinks and it was not that busy. Did notice that the sever took a long time to come to the table next to us to take their order.
They also have this device on the table that allows customers to play games for a fee. Try telling the children at the table that can’t have that. Way to go to get more money out of the patrons. The device also allows the check to be paid at the table so this makes the sever interaction less personable. They also recommend on the device to leave a 20% tip and you need to adjust the amount or put zero if you are leaving the tip on table which I like to do. If the service warrants 20% I will decide, it should not be suggested or added to the total first.
I did ask if the Chilli rice was spicy or not and the sever paused and was not sure if it was or not. It turned out to be mild.
Not sure If I will go back. That is too bad.

I have been to this location three times. Every time has been good, I don’t have any complaints. I am a picky eater and often customize my order. all three waitresses managed not to mess them up.

Waited 35 minutes for a table. Once they called our name some scumbag couple lied and said they were us. They seated these scumbags before my wife and I were even able to get up. Once they found out what happened they made no effort to make these losers move or find us a different table. They just expected us to wait for the next table.

Generally, my overall experience and food was about a 3-​star outing. However, I really expected it to be terrible. I remember going to Chili’s YEARS ago and just thinking it was the absolute worst ever, so this was my first visit in about 5 – 6 years. I was actually pleasantly surprised — the guacamole appetizer appeared to actually be made out of avocados and not of whatever Subway uses. The black bean burger was really tasty, and the fries were surprisingly good, too. I don’t know if I’d choose to come here if I didn’t have a giftcard (which we did for this past visit), but it was overall, a very pleasant meal!

My wife and I had a FANTASTIC meal and amazing service by a cute little waitress named Brittany. She checked often to make sure everything was fine with our food, refilled our beverages and was just a pleasant server to take care of us.
Even Priscilla — the manager stopped by to make sure all was well.
One especially pleasing part of our meal is that our french fries were actually HOT when they were served. That is my biggest complaint at most restaurants — cold or luke warm fries.
Great job Chili’s!

The commercials for 2 for $ 20 run incessantly, so we decided to stop in after a major shopping excursion to see what all of the fuss was about. However, when we finally got there, it was after 9PM… which meant that it was Happy Hour! Hence, we opted to order a variety of smaller dishes instead of going the 2 for $ 20 route.
Our visit started off on a bit of a rocky note. We sat down and ordered Happy Hour food and beverages, but the waitress soon returned to tell us that we couldn’t order Happy Hour foods unless we were sitting in the bar area. I was both amused and annoyed by this; I’ve been to fancy, highly regarded establishments like Fat Cats, Lava Lounge, and the Bistro on Lincoln Park and been able to eat Happy Hour anywhere in the restaurant, and a nearly empty chain restaurant requires me to sit in the bar area in order to eat Happy Hour? Super, super lame.
The bar area was well designed, though. The TVs are hung low and tuned to a variety of different channels (I could have lived without the Fox News though, but that’s just me) and it was nice to have a wide variety of viewing options. I felt surprisingly comfortable and relaxed and I could see myself hanging out there for hours watching sports while snacking on some nachos.
The food, though, left a bit to be desired. Pretty much all of our food was decent, but nothing was unique. My sliders were quite dry and they were assembled in a rather haphazard manner. It almost seemed like they were intentionally assembled in a manner that would minimize flavor. I would have asked them to be made medium rare, but I never had that option. I’m the last person in the world to complain about salt, but the fries were overly salty as well. I can’t imagine how someone who carefully monitors their salt intake would feel! Also, our margarita was a bit small.
I can see myself going here again if I’m not up for eating something extraordinary or unique.

Stopped in for lunch! The free wifi was definitely a plus. Our waitress had a few tables, but she made it a point to make sure we were ok. I tasted the burger bites for the first the first time and was extremely pleased! Why hadn’t I tried these sooner?! Overall, it was a pretty good lunch at a chain restaurant.