Moen

Moen is the best company I have dealt with for a problem. My thirteen year old kitchen faucet has a small drip. I called them and they immediately shipped me the parts at no charge that are needed to fix the faucet. They are one of the rare breed of companies whose lifetime warranty is for real without first subjecting the customer to a lot of questions.

This is a wonderful company and there help line is just fantastic

I had a new Moen kitchen faucet installed on Monday. Cartridge was bad so no hot water. After talking to customer service, I was promised overnight delivery. It is now Friday and no cartridge. So I must continue washing dishes in the bathroom until maybe next Monday. Weekend guests will be so impressed with my new kitchen!

I have a Moen kitchen faucet ~ 9 years old that started having a couple of issues. Instead of running out and buying a new faucet for $ 100+ I emailed Moen explaining the issues and asking for repair advice. Within 48 hours after verifying which model I had they Fedexed me a NEW one! Unbelievably awesome customer service! I am now a Moen kitchen, bathroom etc customer for life!

These guys are AMAZING! I had a Moen $ 130 faucet which kept getting stuck, wouldn’t rotate. I called them, they immediately sent a repair kit. But a month later, stuck again. By now (being a guy) I’d lost the receipt. I wrote them a note anyway, not expecting anything. I get a message back the next day, saying «we’re so sorry, would it be ok if we send you this $ 400 replacement faucet?»
What can I say — I became a Moen customer for life at that moment. Nice to know Service with a capital S still exists somewhere.
Peter

We are selling our house and had a leaky Moen on/​off handle. I spent an hour trying to figure out the model (we did not install) it, gave up and called customer service. They called me back within five minutes, I sent them a photo, they called me back again with the correct model info. Since free replacement of cartridges is for original owners only, I did not qualify, BUT the service person sent one free as a customer goodwill gesture. I was able to pay for faster shipping.
We have some plumbing work to do at our new home — it will 100% be Moen products. I have not experienced this kind of customer service in a long, long time!

I have been pleased with Moen’s lifetime warranty. I have 3 showers in my house with PosiTemp valves. I had 2 converted to PosiTemp in 2006. In 2008 one developed a chatter. In 2011 the second one started a slow drip. Both times I called Moen’s helpdesk and both times they quickly shipped me a free replacement Positemp cartridge. Thank you, Moen!

This review is for Moen’s customer and warranty service.
We bought a new townhome about ten years ago. The faucets and drains in the kitchens and baths were by Moen. In the master bath, in both sinks and the soaking tub, these fixtures had a faux brass finish which, after a couple of years, began to discolor and then began to peel.
Although the fixtures worked well enough, I got enough of their terrible appearance and decided to replace them. I found some faucets I liked at
and contacted eFaucets by phone (see my review). The sales representative at eFaucets advised me that I would not be able to install a rival manufacturer’s «trim» on Moen valves and further advised me to contact Moen. («Trim» is the industry term for the metalwork we see on the sink or tub; that is, the faucets, valve handles and drains. The valves themselves are hidden below the porcelain.)
I called Moen and quickly learned that when Moen says its products are guaranteed for life to the original purchaser, Moen means what it says — even if, as in our case, the original purchase is indirect, included in the purchase of a new home.
Moen’s representative helped me determine the model of the faucets we had, advised me that Moen no longer makes them and that Moen had changed the finish on its brass faucets about the time we purchased our home. He then selected the nearest match he could find in Moen’s current product line and sent me, shipping paid by Moen, complete sets of faucets and drains for the tub and the sinks. He included the valves for the sinks because, he explained, Moen’s new trim would not fit its old valves any more than a rival brand’s trim would.
I still have to install some of the new trim — it’s no small job — and I don’t yet have any substantial experience with its durability. As I wrote at the outset, this review is for Moen’s customer and warranty service. However, I estimate the value of the fixtures Moen sent at about $ 1,500.00 MSRP. I suspect that the new trim will prove durable; otherwise, Moen’s guarantee would soon put it out of business.
In any case, Moen’s guarantee and its customer service are excellent.