understaffed. I have tried to go in to ask them questions twice now and first they were closed before schedule said. Second, no one at the front desk to ask questions to. Wanted to ask hours and if I could get a door card cause last month when I first signed up they were out and I was locked out several days — never got a card. I wanted to make sure I knew hours and got a card for when no ones at the front to let me in but no one could help me. Walked in and waited by the front desk while people were exercising. Wanted to sign up if I could get a card this time. No one was there to help. Nice place… they just really need to hire more people, it’s hard enough to make a habit without them not being there to let me in when they don’t provide a key card for when they aren’t there during open business hours