Rt28 Motors

Let me start off by saying i REALLY wanted to like this place since the guys seem to have a passion for cars and could speak well to the BMW I looked at. But BOBBY absolutely RUINED the experience for me. My story is kind of long, so I understand you won’t finish reading it. To sum it up– DO NOT BUY A CAR FROM HERE. Bobby is a PIECE OF SH*T, just wants your money and cars off his lot, and will nickel and dime you for EVERYTHING. The 3000 mile «warranty» he offers is just to lure you in and is all BS. I would give him negative stars, but Harry and his Finance guy Brad aren’t so bad. I’ve had to dump plenty of money into this car in a little over a month already. This dealer is one to stay away from– its worth paying a few hundred-​few thousand dollars extra to have someone that doesn’t need to screw you to get business. I would NOT recommend this dealership to anyone.
Here’s my story: I worked with Bobby, who is a partner in the business. The previous owner of the car I was looking at had removed the mufflers which means it probably wouldn’t pass inspection, but he claimed he could get it passed. I asked him to install a proper muffler system on it, and I would sign the paperwork that day. He was willing to give up the deal over a fairly inexpensive muffler system. After the nickel-​and-​diming game that Bobby started, the other partner (i think) named Harry and I agreed on a price that included $ 250 (fair price, but i don’t think I should have had to pay it) to install the exhaust, regardless of what it costed him.
4 – 5 days later I picked up the car and noticed that the car was vibrating, particularly when I pressed the brakes. And the new exhaust was rattling a lot. No big deal– I brought the car back to Rt. 28 Motors and left it for the day. They claimed to have fixed the problem, but it still persisted. I spoke to Brad who told me «Yea, thats definitely a problem, there’s definitely a shake– bring the car back and we’ll take care of it»
I brought it back again, was told it would be done in 2 hours. I waited there for 3 hours, at which point I was told that it would take much longer for them to finish the car. Fine– I got a ride home after wasting the 3 hours. I came back to pick it up and Bobby said they used OEM parts this time (why weren’t they doing that the first time??) Still vibrating. A few hours later a «brake» light came on the dash.
I decided to take the car to NTB as I have the lifetime alignment and balancing package with them. And figured it might be good for a third party to spot any problems. Told them I experienced a shake when I drove the car. They tried to balance the wheels, at which point they told me that at least 3 of the 4 rims on the car were bent, and that the brake pad sensor was installed incorrectly and was torn and clipped off. I got it in writing and brought the car to RT. 28 motors again, where I told the mechanic exactly the problems I experienced, the brake sensor light being on (harness clipped) and shaking. I left the paperwork from NTB sitting over the steering wheel with all the problems written out. I left the car there for the day.
I get a call at 7 pm from Bobby asking me when I am coming to pick up the car– I never even got a phone call saying the car was ready! I asked him if they looked over the wheels and sensor, and Bobby got defensive. He started yelling over the phone saying «Im not even making any money on this car, I don’t need to help you once it passed the inspection!!» It resulted in Bobby yelling and swearing on the phone and ultimately hanging up on me. I call back, and Brad picks up the phone this time and asks me to wait until the following day and they’ll get it fixed.
The next day I get a call from Bobby stating the car is ready for me to pickup. He acted as if he knew nothing about the argument we had the previous night and simply stated «the parts that we HAD to fix were replaced, so you can pick it up now. Bye.» very nonchalantly, as if I was going to come happily to get my new car that drives like shit.
RT 28 Motors– Get that A**hole Bobby out of there or here is going to run your business into the ground!!!

I never write reviews, but I had to for this. The owner is extremely ignorant. Had to wait for over a month to get money that I was owed. the general manager kept telling me the check was going to be sent in the mail. I kept waiting and waiting. I called again and the owner answered and told me the books were closed and he didn’t owe me anything. Even though legally he did owe me money. He told me that the deal should have never happened and my car was never worth what I got for it and the whole thing should be reversed. It went on for a while. What he didn’t mention though was the car that he sold me was over priced by $ 3,000. That’s ok that there car wasn’t worth what they got for it though. On top of it I’ve had the car for 3 months and have been having a lot of problems. I’ve never been treated like this at any other dealership ever. Stay away! This is why you shouldnt go to little crappy dealerships to try to save money. Your better off going to a real dealership.
Now let them write there bull response to this review about how they are all for the customer and they feel awful just to make people feel like they actually care. Please do not go to this dealership!

I see finally Manny Auto center moved from Somerville and relocated in North Reading.
I wanna thank you for the ripp off you guys gave me on my ML430 years ago. I never saw anybody so attached to a check more than you guy. Check, which was more than the car was worth, and with the difference you said «will cover» the insura. Which of course it did not. Buyers stay away from the son/​dad combo. They will rip you off.
I hope you guys go out of business.
P.

Went to check out a rare car I’ve been trying to find for a year. Found one at a local dealer and it was not as advertised, by any means. Saw the car I wanted on line, with honest mileage and reasonably priced. Had my mechanic check it out. They said the car was in great shape and as advertised. Harry was very professional, as were all staff. This is a family owned business that is fair and honest. Although I didn’t buy the car (wife didn’t think a sports car was in the budget), the guys were great about the whole thing. We sat and talked cars etc until closing. Trust me, you’ll get an honest deal from this family owned business. I’ll be back!

Really grat experience selling my car to them. Quick, efficient, easy experience. Not at all salesy, slimy, or uncomfortable. Would return to buy a car if needed.

Route 28 motors has a great selection of cars, we found exactly what we were looking for at a great price. I would highly recommend this dealership for any type of car — high end or reasonably priced. When my son goes to college I am definitely going here first for another family car.