I’ve had them out numerous times, first for my washer, then dishwasher, oven and refrigerator. I’m always wary of service people because as a woman I feel like they try to take advantage and are generally dishonest. However, each time they have been out, ASAP has always been honest. They tell me when I’m better off just replacing the appliance vs fixing it. Their service calls and repair fees are fair. With my refrigerator, the water line came loose while it was pulled out for repair. I didn’t notice the drip until a day later. The tech came back out and tightened it and added a new coupling piece for free. They stand behind their work, have always been on time and responsive via phone. I’ve had 3 different techs, and they have all been respectable and respectful as a service person in my home. I don’t write a lot of reviews, but they are great!