Installations Unlimited

Happy, very satisfied with Josh and his colleague’s install last week! Had our TV mounted on the wall, they cleaned up our lines, got rid of a few we didn’t need, got the new one up.
Also, the guys were/​are Beyond knowledgeable, saw my ‘power’ line was shredded during my install and installed new one with a junction box.
Guys were on time, careful and aware of any mess they made (also removed shoes, had drop blanket, etc).

Another trip to Installations Unlimited, and another outstanding experience.
I brought my new Jeep to IU for larger tires, better rims and wraparound tint. They offered me options, educated me on brand differences, and in the end they made my new Jeep Cherokee look awesome.
At every customer touch point, from initial greeting to setting up an appointment to have the work done, to the finished work, they really hold your hand through the process.
As always, I highly recommend these folks. I’ve done business with them for ten years and they always take excellent care of me.

I’ve gotten two services done here and I’ve been quite pleased. The first was my remote starter. It worked great, however when I received my car back, the time on my dash was not working. They said it had nothing to do with them, which it has worked before I brought it in. Not a big deal but I was a little upset.
Second service was the tint on my new car. Love it looks great, just wish they gave a little better customer service. Just because I’m a female doesn’t mean I’m a complete idiot, I am a well educated woman and don’t appreciate being talked down to by a male. Would have gotten 5 stars had I been talked to a little differently.

I recently had a remote car starter installed at Installations Unlimited. First and foremost, the starter has been great. It was –17 this morning in balmy Syracuse, and my car fired right up the first time — so the install clearly was successful and my car is a champ (not relevant to this review).
I had to wait about 2 ½ weeks to get my appointment for the starter — which I think speaks to the popularity of this place when winter hits CNY. I was given a quote over the phone, and the price was about what I expected. I think you can find cheaper options around Syracuse for an install, but IU is supposed to be the top dog. Everyone was very courteous and helpful when I dropped my car off. I was told it would be done by 6 PM and ready for pick up.
Fast forward to about 2 PM. I was called and notified my car was being worked on and it would be ready to pick up by 6. I was hoping for a bit sooner, but they were sticking to their original time, which is fair. Fast forward to 6:45 PM. I am standing in IU looking at their selection of truck parts, sound systems, and TV’s, waiting for my car to be wrapped up alongside a few other annoyed customers. After being shown how to operate my new starter, I was sent on my way.
After getting home, I realized my parking lights were wired wrong when the car is on and in park — one headlight is now on, while the other side has the proper side lamp on only. I will be bringing the car back to IU to get this fixed which will hopefully be quick — but sheesh, might have been good to check that over before sending it out back to the customer.
For this, I give them 3 stars. It could’ve been 4 or even 5 if I had gotten my car on time and everything was perfect as it should have been. I feel like they had to rush and that’s probably why there is a wiring issue with my headlight parking lights. However, my car did start up this morning while I wasn’t in it, and that was amazing.